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Hearing
Smell

Seeing
Touch
Taste

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Communication skills is the ability to use
language (receptive) and express (expressive)
information.

Effective communication skills are a critical

element in your career and personal lives.

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 COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE
PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS
OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
 ITS ESSENCES :
 PERSONAL PROCESS
 OCCURS BETWEEN PEOPLE
 INVOLVES CHANGE IN BEHAVIOUR
 MEANS TO INFLUENCE OTHERS
 EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
 TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
 IT IS A SOCIAL AND EMOTIONAL PROCESS.

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To change behavior

To get action

To ensure understanding

To persuade

To get and give

information

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Speaking

Writing

Visual
Image

Body
Language

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Downwards Communication : Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer feed
back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give
feedback, to inform about progress/problems, seeking
approvals.
Lateral or Horizontal Communication :Among colleagues, peers at same level for information level
for information sharing for coordination, to save time.
In modern business environment communication extends beyond written or spoken
words to listened word. Visual dimension added by T.V., computers has given to new meaning to
communication.
COMMUNICATION NETWORKS

Formal Network : Virtually vertical as per chain go command within the

hierarchy.
Informal Network : Free to move in any direction may skip formal chain of
command. Likely to satisfy social and emotional needs
and also can facilitate task accomplishment.

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 Manager
Executive Director

Vice President

A.G.M. Supervisor 1 Supervisor 2 Supervisor 3

Manager

Supervisor

Forman

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 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Barriers in Superiors

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 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language

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 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

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 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization

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 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
 Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive

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Communication is the process of sending and receiving
information among people…

Feedback

receiver sender
Use of
channel to
transmit
SENDER the
RECEIVER
message

Noise

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 Verbal Messages - the words we choose
 Para verbal Messages - how we say the words

 Nonverbal Messages - our body language

These Three Components Are Used To

 Send Clear, Concise Messages

 Receive and Correctly Understand Messages

Sent to Us

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 SENDING MESSAGES

 Are brief, succinct, and organized

 Are free of jargon
 Do not create resistance in the listener

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Nonverbal messages are the primary way that we
communicate emotions

Facial Expression

Postures and Gestures

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Paraverbal communication refers to the messages
that we transmit through the tone, pitch, and
pacing of our voices.

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Listening
 Requires concentration and energy

 Involves a psychological connection with the speaker

 Includes a desire and willingness to try and see

things from another's perspective

 Requires that we suspend judgment and evaluation

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Key Listening Skills

 Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings that
are being expressed

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Clarity Adequacy

Integrity Timing

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 At La
st

 Maintain eye contact with the audience

 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills

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 It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

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Questions
???
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