COMMUNICATION

SKILLS

Presentation
Active listening

Charlie Charlie - In Team We Twinkel 1

 Charlie

1.Danh
2.Nhi
3.Nghĩa
4.Nghiệp
5.Tiên
6.Thông

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 AGENDA

A. Research objectives
B. Research design & process
C. Main findings
D. Conclusions &
recommendations
E. Appendix (Questionnaire and
data) – upon requested

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 A. RESEARCH OBJECTIVES

1. Collect the perception of

good presentation
2. Obstacles when presenting
3. Understand the
contribution of active
listening in presentation
4. Share tips and give
recommendation

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 B. RESEARCH DESIGN & PROCESS

Research design

 Sample size: 30
No quota defined for
SEC, Age, Gender

 Methodology
– Quantitative research
 Desk research – Phone interview – Sampling based on people who
have relations in advance
 Face-to-face interview and screening

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 C. RESEARCH DESIGN & PROCESS

Research process Project Manager

Danh Questionnaire
Project Executive
Nhi

QUALITY CONTROL FIELDWORK DATA PROCESSING

FW Manager DP manager (Tiên)
QC Manager Nghiep Nhi/Nghiep/Thong

Back check by 4 QC Accompanied INTERVIEWER

officers 5% All Team

Charting and Analyzing

Project executive
Nhi & team

Project Team
Report Team

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 D. MAIN FINDINGS

IT’S TIME TO GO THROU

MAIN PARTS OF THE SURV

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Design Questionnaire

I Perception of good presentation

1. Evaluate the importance of a presentation.
2. Evaluate how difficult this part is done & insights.
3. Please let us know what is the common obstacles that you often
face when presentation.
4. How do you resolve the issues?
II How active listening contributed to good presentation
5. Please rate your score for the element of active listening
contributed to good presentation.
III Others (Tips and Recommendation)
6. What are the difficulties in presentation?
7. Please share with us how to make a good presentation according
to your personal viewpoint? And how is a good presentation?

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Design Questionnaire

Please evaluate the importance of a presentation

1 - Totally 3- So 4- Quite 5- Very
2- Little
not so importa importa
Preparation of the presentation 4 1
Content 3 1 1
Atmosphere within the
session (ice breaking, 2 2 1
activities)
Speaker (body language,
the way to convey the
1 2 2
message, attitude,
gestures…)
Interaction during
presentation (such as Q&A,
2 2 1
facilitation rather than one-
way speaking)
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 The element of active listening
contributed to good presentation
60%
53%
53%
50% 47%
43%
40%
40% 37%
33%
30% 27%
23%
20%
20%
13%
10%
10%

0%
1 - Totally not 2- Little 3- So so 4- Quite 5- Very
important important important

Active Participation Interaction

Feedback Message

Constructive feedbacks Interaction by Actively participate

well-organized discussion into discussion
Charlie Charlie - In Team We Twinkel Nhi 10
 Obstacles in presentation

100%
90%
36.7%
80%
70% >60%
60%
50%
40%
30%
20%
10%
0%
Audience Message Attraction Dominance
interaction

1 - Totally not important 2- Little 3- So so

4- Quite important 5- Very important

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 How do you resolve the issues?

Customers' involvement 1 Prepare questions for their inputs

in the discussion/
interaction Q&A during presentation can disrupt others,
2
we should invite to discuss with them then

Body language, telling stories, interaction,…

1
The way to convey the and summary
message to different
customers Know, study and understand who the
2
audience is before presentation

1 Think of various engagement activities

Content cannot attract
the customers Have feedback form to improve content
2
quality next time

Whether this person is important

1
The dominance of one => define time for this person
person in the group
Actively invite others to participate in to
2
the discussion

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Active listening contributes to
a good presentation

Message decode 0 12 7 11

Feedback 0 4 10 16

Interaction 0 6 8 16

Active Participant 0 3 13 14

0 5 10 15 20 25 30

1 - Totally not important 2- Little 3- So so

4- Quite important 5- Very important

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Difficulties of presentation

Have you ever made a mistake and realize that

is your problem when making a presentation ?

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So, What is a mistake could be ?

Your dy
confid B o ?
Your ent? u r g e
conte o
Y gu a
nd?
la n

Bre Ice
Tim ak
trac e i ng
king ni z e ?
? rga s?
O id e
sl
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 Difficulties of presentation

Interaction 4 9 7 10

Speaker 7 8 8 7

Atmosphere 4 7 13 6

Content 6 10 7 7

Preparation 4 5 6 9 6

0 5 10 15 20 25 30

1 - Totally not important 2- Little 3- So so

4- Quite important 5- Very important

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 Recommendation for
Difficulties of presentation
We already have a lot of techniques to improve the Interactions and
Atmosphere that you could easily found on the internet. Nevertheless, we
suggest you the simple and most effective one that is
TRY HARD! CRY HARD!

&

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Tips – How to make good presentation

How to make a good presentation ?

Content in The Speaker/

Slide The Presenter

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IDI – One group

Criteria 1 2 3 4 5

Easy word to read ( font, size,..) 3 2

Easy image to understand (chart,

1 3 1
picture,…)

Animation 4 1

Body language ( eyes contact,..) 3 2

Voice Speaker (
2 3
influence,attracted…)

The survey from interviewing 5 people

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 Q&A

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