Session 1: Understanding the basics of Learning and Development

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 The teacher of the class is not
the only teacher in the class.

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 HUMAN RESOURCES MANAGEMENT

Manpower Planning

Recruitment & Selection

Performance Management

Training & Development

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Compensation & Benefits 3
 What is What is
Training ? Development ?

Planned effort by a company to Expansion of individual’s

facilitate employee’s learning of capacity to be effective in new
job-related competencies roles in the future

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Why should organizations invest in L&D of
employees?
Statistics about Millennials
21% 60%
Changed jobs within the last year Open to new job opportunities

(3 times non-millennials) (15 percent pts higher than non-millennials)

55% Millennials don’t want to switch jobs,

companies unable to give compelling reasons
Not Engaged at work to stay.
(Leading all other generations) They want a job that feels worthwhile, and
they will keep looking until they find it.

07/13/2020 Source: Gallup Report (2016). How Millennials Want to Work and Live 5
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Learning - Whose Responsibility ? 7
 LEARNING & DEVELOPMENT MATRIX

Individual Self Career

induced Learning self-management

Organization Job Employee

induced Training Development

Short term Long term

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 i ew
r v
LEARNING & DEVELOPMENT MATRIX
O
ve
se
ur
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Individual Self Career

induced Learning self-management
(2) (11,12) (15,16,17)

Organization Job Employee

induced Training Development
(3,4) (5,6,7,8,9,10) (13,14)

Short term Long term

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 EVALUATION CRITERIA
• Quizzes / Assignments 20%
• Group Presentation & Submission 20%
• Mid Term Exam 30%
• Final Exam 30%

Quiz / Assignment – At the end of each session to gauge learning and attentiveness
Group Presentation & Submission: Groups of 5 members, (12 groups), Sessions: 18, 19, 20
Pick up a training and development practice like virtual reality, e-learning, reverse mentoring,
management training etc. and see how the training fits the organizational context in which it is deployed.
Explore the logics behind the practice, the way it was designed & implemented and assess its
effectiveness. It is expected that you provide a detailed description from multiple perspectives concerning
various stakeholders and draw upon theoretical frameworks to analyze the training and its context. You are
required to collect primary data through interviews of HR managers and Individuals undergoing the
training. You can also collect data from publications on the internet and newspapers.
A print copy of the slides needs to be submitted to the instructor before the presentations begin i.e. at the
start of session 18. The presentation will last for 10 mins followed by Q&A of 5 minutes.
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 DISCUSSION SESSIONS (open to
suggestions)
Pre Midterm
• DS 1 – How should an ideal MBA class be structured?
• DS 2 – Doubts / Concerns / Key Takeaways / Any other

Post Midterm
• DS 3 & 4 – Elevator Pitch of Summer Internship
• DS 5 – Doubts / Concerns / Key Takeaways / Any other

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How did Covid-19 affect
you?

How was your Work from Home –

Summer Internship Experience?

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 07/13/2020 13

Fuzzy Boundaries

• Spatial Boundaries – Office & Home

• Temporal Boundaries – Workday
beginning and end
• Psychological Boundary – Personal &
Professional

Source: https://www.thehindubusinessline.com/opinion/six-ways-to-make-work-from-home-c
lick/article31182383.ece#
Storytime!

Jeevan Rathod comes from Anantpur in AP. He is an IIT Guwahati

Alumnus. At IIM Rohtak, he was a part of the hospitality committee,
main organizer of the mini-marathon during Infusion, and led his
section to victory in the ‘War of sections.

Jeevan joined OYO from campus as Business Development

Manager (BDM). A BDM is supposed to manage business
relationships with asset partners: communicate policies,
resolve queries and enhance business opportunities.
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 Storytime!
On 8th of March, Jeevan reached Mumbai for Induction with other
management trainees. They had sessions with Business Unit Heads,
who explained to them the working of each vertical in the company. The
most interactive session was with the HR business partner, in which he
discussed the compensation, benefits, incentives, and leaves.

While Marketing Visits analysis and Shadowing were

pending, trainees were asked to go home on 18 th of
March because of ongoing Covid-19 threat. India enters
complete lockdown from 24th of March.
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 Online training were held over Zoom by Mr. Mayur
Holding Head of L&D. He had a great way of engaging
people by asking questions to gauge whether
Attention people were paying attention. To personalize the
training he ensured that there were not more than
15 people on the call.

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 • Most of the work at OYO was being conducted by
employees from home. Shadowing sessions for
Relevant trainees were also planned likewise. The existing
BDMs talked to asset partners over the phone. The
Contextualization trainees were asked to join these calls, keep their
phones on mute, and understand the dynamics of
managing a partner.

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 • The trainees were divided into a team of 4
members to brainstorm on real-time issues that
occurred while performing the BDM role. The
teams had to then work on resolving the
problem and present their potential solution
with all the trainees on the zoom call.
• A Whatsapp group was created for trainees for
Participant all sorts of training communication called –
OYO MT Training. The group was active even
Collaboration after the training was over, where the trainees
posted their doubts and crowdsourced new
ideas from the team.

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 • OYO also had its own digital learning portal, where
the trainees were assigned courses. The courses
were tagged as qualifiers for the monthly
incentives, in a way making them compulsory if a
trainee wanted to become eligible for incentives
going forward.
Valuable • Ten thousand employees of OYO were divided into
hubs. On the basis of the cumulative score of all
Outcomes hub employees, a real-time chart was prepared that
continuously displayed the winning hub. This led to
a feeling of competition among the hubs and
encouraged completion of courses by employees.
The plan was to increase further the level of
gamification in the digital learning portals.

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 Classroom lectures are declarative, boring and
excessively dependent on Power Point slides !

How do we learn, more importantly, Why do we learn ?

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 Next Class Case

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