GCOM

1
Introduction to
SafeWork Training
presentations
What is SafeWork?

SafeWork is an initiative aimed at focussing its

Operations and Projects, including all managers,

employees and contractors on elimination of fatalities

and serious injuries.

The Life-Saving Behaviours and Fatal Hazard Protocols

are fundamental components of SafeWork

 The Journey

Where we are now? Where do we want to be?

Leadership

A D
FATALITIES & MULTIPLE SERIOUS
INJURIES
B C FATALITY & SERIOUS INJURY
FREE
How do we get there? How do we implement?

SafeWork Tools Customise Action Plan

 Line Manager Driven Roll-Out Plan

Prepare
Prepare Send
Send SafeWork
SafeWork Leadership
Leadership Launch
Launch to
to all
all Fatal
Fatal Hazard
Hazard in
in Establish
Establish aa
implementation
implementation introduction
introduction Launch
Launch <date>
<date> work
work teams
teams by
by the
the workplace
workplace Register
Register of
of
Plan
Plan letter
letter to
to each
each <date>
<date> reviews
reviews Hazards and
Hazards and
employee
employee Critical
Critical Controls
Controls
Fatal Hazard Senior leaders talk Assessment led by Register and posters
Protocol Book to all teams at leaders and for each work &
pre-shift meetings supervisors operation develop
Personal and shared
Commitment Book Personal
Commitment Book
distributed

Personal
Personal Commitment
Commitment book
book sign
sign –off
–off

Develop
Develop and
and implement
implement FHP
FHP controls
controls

Life •• Gap
Gap analysis
analysis Training:
Training: Regular
Regular communications:
communications:
Life Saving
Saving
Behaviour •• Risk assessment
Risk assessment ••FHP
FHP modules
modules •• GCOM
GCOM pre-shift
pre-shift
Behaviour training
training
•• Plan
Plan of
of action
action ••G1
G1 Risk
Risk meetings
meetings
Leadership
Leadership Coaching
Coaching
•• Budget
Budget ••G2
G2 Risk
Risk •• Notice
Notice boards
boards and
and
Development
Development Fair
Fair Treatment
Treatment •• Monitor
Monitor and
and Review
Review ••GCOM posters
GCOM posters
Training
Training /Sanction
/Sanction Policy
Policy •• Stage 1 compliance ••Safety •• Incident
Stage 1 compliance Safety Interactions
Interactions Incident re-
re-
Introduction
Introduction within
within 11 year
year ••Planned
Planned task
task creation/lessons
creation/lessons learnt
learnt
•• Stage
Stage 22 compliance
compliance observations
observations
within 2 years
within 2 years ••Incident
Incident investigation
investigation
1. Introduction

7
Introduction

Presentation content
1. Introduction
2. GCOM Overview
3. Pre-Shift Meetings
4. Superintendent Meetings
5. Senior Management Team Meetings
6. Field Leadership Matrix
7. Application (for front-line leaders)
8. Conclusion

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Introduction

Presentation objectives
 To review the communication process recommended by Glencore
HSEC to manage Health and Safety hazards, risks and related
controls.
 To provide details on the structure and content of the various GCOM
meetings.
Presentation outcomes
 To have a full understanding of the GCOM process.
 To be able to implement the GCOM process.
 To provide opportunity to practice GCOM skills and delivery

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Introduction

It is expected from all participants to:

 Be open-minded to changes, improvements and learning
opportunities;
 Actively participate in the training;
 Accept self and other weaknesses and strengths to allow for a positive
leaning environment; and
 Be good humoured.

10
2. GCOM
Overview

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 GCOM is a means to
achieve our SafeWork goal:
ZERO FATALITIES

12
GCOM Overview

What is GCOM ?
It is:
 A communication process used for safety meetings / communications;
 A simple and largely verbal process to facilitate both upward and
downward communication;
 A means to review and improve safety performance by reinforcing
positive behaviours; and
 A forum to discuss and engage with people on potential hazards
affecting their safety.

13
Introduction

GCOM is about:

 Demonstrating safety leadership;

 Communicating to make sure everybody is aware and understands
the hazards and related risks and controls;
 Promoting a SafeWork culture and raising safety awareness;
 Building up capacity / competences in terms of safety; and
 Improving our safety performance across Glencore.
GCOM is:

 An organised and structure communication process upholding

SafeWork implementation.
 Two-way communication that clarifies the tasks for a shift, their
potential fatal hazards and their suitable controls.

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Two-Way Communication

Two-way communication is far more effective in

gaining understanding than one-way
communication.

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GCOM Overview

There are 4 Components of GCOM meetings.

Part A: Short reflection on the recent safety performance to identify key
learning points. Highlight safety improvements made.
Part B: A clear and concise explanation of work activities. Discussion
about the potential hazards and risks that may be present on our
workplaces; Identification of what can be done to control the hazards and
risks (especially Fatal Hazards).
Part C: Target Safety Observation (Safety Interactions - SI, Planned Task
Observation - PTO and other inspections) of highest risk activities.
Part D: Identification and recording of safety improvements to be made.

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GCOM Overview

GCOM Communication Pathway

Senior
Senior Management
Management Team
Team
Meetings
Meetings
(weekly)
(weekly)

Info

Info
Superintendents
Superintendents
Meetings
Meetings
(daily)
(daily)

Info

Info
Info

Info

Pre-shift
Pre-shift Pre-shift
Pre-shift Pre-shift
Pre-shift
Meeting
Meeting Meeting
Meeting Meeting
Meeting
(shift
(shift 1)
1) (shift
(shift 2)
2) (shift
(shift 3)
3)

Info Info Info

17
GCOM Overview

Expected behaviours
The following is expected :
 Positive facilitation of meetings by supervisors;
 Everyone is paying attention and is actively listening;
 Attendance of the whole of team (everybody must be present);
 Concerns / issues are recorded and feedback is provided;
 Each attendee actively participates and understands the hazards and risks that
have the potential to adversely affect their safety;
 All attendees understand controls that are in place or that must be implemented;
 In case of doubts the attendees ask for clarification; and
 Members of Senior Management Team (SMT) attend superintendent and pre-
shift meetings as observers on a regular basis and provide feedback to maintain
effectiveness (Safety Leadership must be demonstrated).

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3. Pre-Shift
Meetings

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Activity

Open discussion on pre-shift meetings

As a group, discuss and answer to the following questions:
1. Do we have pre-shift meetings?
2. Why do we have pre-shift meetings?
3. What is the content of a pre-shift meeting?
4. What is working well?
5. What could be improved?
6. What are some good examples of pre-shift meetings you have
experienced?
7. Have you experienced a time when you reviewed information from a
previous shift and applied those learning's to achieve positive
outcomes?

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Pre-Shift Meetings

Accountabilities, attendees, frequency and duration

As a general rule, the following applies:
 Supervisors are accountable for pre-shift meetings;
 Pre-shift meetings are to be attended by all work team members;
 They shall take place at the beginning of each shift; and
 The duration should be in the order of 5 to 10 minutes.

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First Shift Back

Review of changes since last shift

At the first pre-shift meeting after a break, the following applies:
 Supervisors are accountable for explaining changes in the work
environment;
 Any incident reports from recent shifts are conveyed;
 Hazards and critical controls for new conditions are discussed
 Opportunity for workforce to ask questions about the changes.

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Pre-Shift Meetings

Supervisor Preparation
Before the pre-shift meeting the supervisor is expected to:
 Review the previous shift / day superintendent meeting form;
 Review previous shift / day information;
 Gather information and key learning points from reports on:
 Safety Improvements:
 Incidents;
 Hazards; and
 Safety Observations (including SIs, PTOs and other inspections).
 Review the work plan for the shift; and
 Identify high risk tasks and proposed controls.

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Pre-Shift Meetings

Part A: Review safety performance

The supervisor is expected to:
 Discuss the previous day / shift safety performance;
 Ask for one work force member to recap a safety message from previous day.
 Report on all key learning points from recent incidents / hazards;
 Discuss safety improvements made on the last shift; and
 Give an update on actions in progress or completed.
The supervisor and the team are expected to briefly discuss:
 Safety Observations (SIs and PTOs) which have taken place during the
previous day / shift;
 Key learning points and findings from the above Safety Observations (credit
for safe behaviours are given).

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Pre-Shift Meetings

Part B: Review of the work plan

The supervisor explains and allocate tasks / activities.
For each task / activity to be carried out during the shift, the supervisor and the team
discuss:
 The hazards and risks associated with the activities / tasks;
 The Controls for identified hazards:
 Are they in place?
 Are they effective?
 What can change that will impact (positively or negatively) on their effectiveness?

Before commencing work, the supervisor and the team ask themselves (i.e. conduct
a SLAM):
 Have conditions changed that could affect my safety or the safety of anyone else?
 Can the task I am performing affect any other activity in the area?
 Shall they notify line management that the activities / tasks cannot commence due to
uncontrolled hazards and / or risks?

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Pre-Shift Meetings

Part C: Planning for Safety Observations

The supervisor and the team:
 Identify target areas for Safety Observations (SOs) during this shift.
 SOs must focus on activities that would most likely pose a risk of injury.
 The supervisor arranges to free up resources to carry out the SOs.

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Pre-Shift Meetings

Part D: Identify Actions / Safety Improvements to be

made.
The supervisor and the team:
 Identify particular safety improvements that need to be made.
 Record them on the GCOM improvements board if they can not be
completed this shift. (If they can be completed this shift they are
recorded on the GCOM form only).

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Pre-Shift Meetings

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Pre-Shift Meetings

Closing-out
The supervisor must ensure that they deliver any relevant
toolbox talks, safety notices, SafeWork NewsBoard items and
safety alerts.

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Pre-Shift Meetings

Closing-out
The supervisor must fulfil their SafeWork responsibilities to assess
the fitness for work of their team members.
Check:
 PPE in proper condition
 Evidence of fatigue for any members
 Drug/alcohol presence or affects
 Evidence of stress
 Are your team all trained for their tasks, motivated and ready to go to
work?
Stop anyone who does not comply before going to work.

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Pre-Shift Meetings

Closing-out
The supervisor is expected to:
 Thank everyone for participating; and
 Complete the GCOM meeting form (see example upcoming slide).
This is to provide information
for the next pre-shift and
Senior
SeniorManagement
ManagementTeam
Team
superintendent meetings. Meetings
Meetings
(weekly)
(weekly)
Info

Info
Superintendents
Superintendents
Meetings
Meetings
(daily)
(daily)
Info
Info

Info

Info
Pre-shift
Pre-shift Pre-shift
Pre-shift Pre-shift
Pre-shift
Meeting
Meeting Meeting
Meeting Meeting
Meeting
(shift
(shift1)
1) (shift
(shift2)
2) (shift
(shift3)
3)
Info Info Info

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 GCOM Meeting Form
(example)
General information

Department / Team: Facilitated by: Pre-Shift meeting: Date:

 Day Shift  Afternoon Shift  Night Shift

Part A: Previous shift performance - ASK: How was our safety performance last shift?

Review of safety performance:

Safety improvements made:

SI / PTO task or location: Findings:

Part B: Work plan for the shift - ASK: What are the risks, hazards and controls for our work activities today?

Safety focus / topic for the day:

Key activities and location: High risk tasks: Hazards and risks: Controls:

Part C: Targeted Safety Observations - ASK: Which activities require safety observations today?

Which tasks Who? When?

1.

2.

Part D: Safety Improvements - ASK: What safety improvements do we need to make?

Action detail Who: When:

1.

2.

Read out any tool box talks, safety notices, GCOM newsboard items and safety alerts

Ensure all personnel are fit for work

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Pre-Shift Meetings

Importance of two-way communication

Outcomes improved by two-way communication:
 Better understanding
 Allow for questions to clarify doubts or concerns
 Ownership by work force

GCOM meetings are active, two-way meetings

conducted by the supervisor with all workforce
members engaged.

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Questions

Discuss and write responses to the following

questions

1. What challenges exist in keeping a GCOM meeting to 5-10 minutes?

2. Why is two-way communication important in a GCOM meeting?
3. What skills are required to conduct a good GCOM meeting?
4. What can you do to ensure the meetings you run are efficient and
effective?

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Pre-Shift Meetings

Summary
Plan and prepare
 Review previous day / shift meeting forms and learning points; and
 Identify high risk tasks to be carried out during the day / shift and controls.
Part A - Review safety performance
 Review previous day / shift safety performance;
 Discuss possible improvements
 Give an update on previous day / shift Safety Observations, findings, actions, etc.
Part B - Review the work plan
 Far each task to be carried out, identify hazards and their controls; and
 Conduct a SLAM if required.
Part C - Plan to conduct Safety Observations
 Discuss tasks that should be the object of Safety Observation; and
 Free-up resources.
Part D - Suggest Safety Improvements
 Identify any safety improvements to be made and record on GCOM improvements board as appropriate.
Close-out
 Thank everyone; and
 Complete the GCOM meeting form. 35
4.
Superintendent
Meetings

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Superintendent Meetings

Accountabilities, attendees, frequency and duration

 Superintendent meetings are facilitated by a designated
superintendent;
 They are to be attended to by all superintendents and by senior
managers (re. Field Leadership Matrix);
 They take place once a day; and
 Their duration should be in the order of 10 to 15 minutes.

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Superintendent Meetings

Plan and prepare

The superintendent leading the meeting is expected to:
 Review information from :
 Site Database / GCP Database;
 Previous day superintendent / pre-shifts meeting forms;
 Previous day / shifts Safety Observations;
 Previous day / shift incident reports (if any); and
 Weekly senior management team meeting report.
 Gather information and key learning points from reports on:
 Incidents;
 Hazards; and
 Safety Observations (including SIs, PTOs and other inspections).
 Review the work plan for the day; and
 Identify high risk tasks / activities and proposed controls.

38
Superintendent Meetings

Part A: Review safety performance

The superintendent leading the meeting should:
 Review previous day safety performance;
 Report on any incidents which occurred during the previous day and on key
learning points;
 Give an update on hazards / risks / changes identified in the course of the
previous day;
 Facilitate a discussion on how safety has been improved; and
 Facilitate a discussion on any overdue action.
 Give feed back on observations from the previous day - focus on:
 Positive observations;
 At-risk conditions and behaviours observed; and
 Corrective actions taken.

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Superintendent Meetings

Part B: Discussion of major activities

The superintendent leading the meeting should:
 Facilitate a review of major activities planned for the day; and
 Facilitate a discussion to identify fatal hazards and to check validity of
existing / planned controls.

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Superintendent Meetings

Part C: Plan to conduct safety observations

The superintendent leading the meeting:
 Facilitate a discussion on high priority activities for SIs and PTOs for
the day; and
 Schedules SIs and PTOs; and
 Free-up resources to conduct SIs and PTOs.

41
Superintendent Meetings

Part D: Identify safety improvements

Discuss safety improvements that can be made.
Follow up on suggestions made by workforce to ensure
adequate resources are provided.

42
Superintendent Meetings

Close-out
The superintendent leading the meeting:
 Thank everyone for participating to the meeting; and
 Complete GCOM meeting form.
This is to provide information
for the next senior
Senior
SeniorManagement
ManagementTeam
Team
management team, Meetings
Meetings
(weekly)
(weekly)
superintendent Info

and pre-shift meetings.

Info
Superintendents
Superintendents
Meetings
Meetings
(daily)
(daily)
Info
Info

Info

Info
Pre-shift
Pre-shift Pre-shift
Pre-shift Pre-shift
Pre-shift
Meeting
Meeting Meeting
Meeting Meeting
Meeting
(shift
(shift1)
1) (shift
(shift2)
2) (shift
(shift3)
3)
Info Info Info

43
Superintendent Meetings

Summary
Plan and prepare
 Review information and key learning points from existing reports; and
 Review the work plan for the day and high risk tasks / activities and proposed controls.
Part A - Review safety performance
 Review of previous day/ shifts safety performance, incidents and learning points; and
 Give an update on any previous day / shift new hazard / risk / changes.
 Review of safety observations
 Give feed back on previous day / shifts PTOs and SIs; and
 Focus on positive observations and correction of at-risk conditions and behaviours.
Part B - Review of major work activities
 Discuss major activities planned for the day and related fatal hazards / controls.
Part C - Plan to conduct Safety Observations
 Discuss and schedule PTOs and SI for the day / shift.
Part D – Identify safety improvements
 Allocate resources for agreed safety improvements.
Close-out
 Thank everyone and complete meeting form.
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Dos and Don’ts

Identify all hazardous tasks and implement

controls !

45
5. Senior
Management
Team Meetings

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Senior Management Team
Meetings

Accountabilities, attendees, frequency and duration

Senior Management Team (SMT) meetings are:
 Facilitated by the Asset / Operation / Project manager;
 Attended by all managers and superintendents;
 They take place once a week; and
 Their duration should be in the order of 30 to 45 minutes.

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Senior Management Team
Meetings

Plan and prepare

The Asset / Operation / Project Manager:
 Schedule and chair the SMT meetings; and
 Prepare announcements if required.
Safety managers, managers and superintendents prepare their
weekly feedback:
 Safety manager gathers information from Site Database / GCP
Database; and
 Managers/ Superintendents collate previous week’s GCOM reports.

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Senior Management Team
Meetings

Part A: Review safety performance

In turns, safety managers, managers and superintendents:
 Review the effectiveness of GCOM meetings;
 Review the previous week’s safety performance;
 Review the effectiveness of controls;
 Raise risk toleration issues;
 Report on any incidents / hazards of the week and identify key
learning points and improvement opportunities;
 Discuss how safety was improved in their area of responsibility; and
 Discuss any overdue actions.

49
Senior Management Team
Meetings

Part A (Cont.): Safety observation discussion

Two selected superintendents / managers:
 Provide feedback on PTOs conducted during the week; and
 Give details on:
 Positive observations; and
 At-risk conditions and behaviours observed; and
 Corrections measures implemented.

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Senior Management Team
Meetings

Part B: Review of major work activities

As a group, the senior management team
 Identify incoming major work activities and discuss / identify best
possible controls and related safety issues; and
 Identify fatal hazards and controls associated with the above activities;
 Review previous week’s major work activities; and
 Prepare safety messages for upcoming week / major work activities if
required.

51
Senior Management Team
Meetings

Part C: Plan to conduct Safety Observations

The superintendent leading the meeting:
 Facilitate a discussion on high priority activities for SIs and PTOs for
the day; and
 Schedules SIs and PTOs; and
 Free-up resources to conduct SIs and PTOs.

52
Senior Management Team
Meetings

Part D: Identify safety improvements

Discuss safety improvements that can be made.
Follow up on suggestions made by workforce to ensure
adequate resources are provided.

53
Senior Management Team
Meetings

Close-out
The Operation manager:
 Thanks everyone for participating to the meeting; and
 Complete GCOM meeting form.
This is to provide information
for the next senior Senior
SeniorManagement
ManagementTeam
Team
Meetings
Meetings
management team and (weekly)
(weekly)
Info

superintendent meetings.

Info
Superintendents
Superintendents
Meetings
Meetings
(daily)
(daily)
Info
Info

Info

Info
Pre-shift
Pre-shift Pre-shift
Pre-shift Pre-shift
Pre-shift
Meeting
Meeting Meeting
Meeting Meeting
Meeting
(shift
(shift1)
1) (shift
(shift2)
2) (shift
(shift3)
3)
Info Info Info

54
Senior Management Team
Meetings

Summary
Plan and prepare
 Safety manager / managers / superintendents collate and review previous week safety information and
reports.
Part A - Review safety performance
 Review effectiveness of GCOM and safety performance of previous week;
 Report on incidents / hazards / key learning’s / improvement opportunities;
 Discuss safety improvements and actions:
 Discuss safety observations discussion
 Previous week PTOs are reviewed; and
 Rectification of at-risk conditions / behaviours are discussed.
Part B - Review of major work activities
 Identify major work activities and related fatal hazards / controls to ensure safety; and
 Prepare safety messages if required.
Part C – Schedule safety observations
Part D – Follow up on safety improvements
Close-out
 Thank everyone and complete meeting form.
55
6. Field
Leadership
Matrix

56
 Field Leadership Matrix
Field Leadership Matrix (Asset / Operation / Project)
Activity Description Senior Management Middle Line Management Functional Support Staff Supervisor
SafeWork update Including launch 1 per year - - -
presentation and yearly
brief / review

SafeWork induction / At employment 1 per year 1 per year 1 per year 1 per year
refresher commencement and
yearly refresher

Fatal Hazard self Glencore Self assessment 1 per year 1 per year 1 per year -
assessment tool (.xlsx spreadsheet)

Planned Task Observation 1 per month 1 per month 2 per month 2 per month
(PTO)

Safety Interaction (SI) 1 per week 2 per week 2 per week 2 per week

JSA review Review of JSA prepared by 1 per month 1 per week 1 per week -
a work party

SLAM review Review of a SLAM 1 per week 1 per week 2 per week 2 per week
prepared by a employee /
contractor

Senior Management Team 1 per week 1 per week 1 per week 1 per week
meeting (GCOM)

Superintendent meeting 1 per week 2 per week 3 per week 1 per day
(GCOM)

Pre-shift meeting (GCOM) 1 per week 3 per week 1 per week 1 per shift
Incident investigation For all fatalities and For all fatalities and For all HPRIs For all HPRI
injuries injuries

SafeWork audit

Note: Activities and frequencies are nominal only, and may be customised to operation’s needs 57
7. Application
Front-line
leaders
58
Presentation skills

 Be positive and welcoming.

 Use a strong clear voice (no mumblings).
 Be confident and enthusiastic.
 Encourage discussion, ideas, feedback using questions.
 Use effective body language and plenty of eye contact.
 Use appropriate visual aides to clarify meaning.
 Capture all key points and summarise critical messages.

59
Positive discussions

You need to:

 Ensure people get to have a say
 Make sure discussions are relevant to the day’s activities
 Ensure no person dominates at the expense of others
 Summarise key points
 Keep to allocated time for the meeting
 Be in control

60
Using Questions

Use questions for two primary purposes:

 To check for understanding
 To elicit issues or concerns from the group.

Using good questions ensures positive two-way communication during

GCOM meetings.

61
Practical exercise

Plan out an GCOM meeting using relevant material supplied.

 Use the GCOM Meeting Form provided.
 Focus on all relevant information from this training session.
 Deliver pre-shift information.
 You will be given feedback on your presentation.

62
8. Summing-up

63
Summing-up

GCOM is a communication process used

 To uphold the implementation of SafeWork by means of an organised
communication process.
 To effectively communicate the existence of hazards and controls
between shifts and various management levels.
 To share lesson learnt, experiences and knowledge.

GCOM meetings include

 Pre-shift meetings (at the beginning of each shift);
 Superintendent meetings (daily); and
 Management Team meeting (weekly).

64
Thank you for your
participation

65