A STUDY ON RELOCATION SERVICES

Sponsored by
RELOCATION AND MOVING SOLUTIONS LTD.

Submitted to
Dr. D. Y. Patil B-School
Tathawade, Pune

In partial fulfillment of degree in

Post Graduate Diploma in Management

Submitted By:

SHASHI PREETHAM REDDY

Batch 2018-20
Table of Contents
• Introduction
• Company Profile
• Industry Profile
• Objective of Study
• Research methodology
• Data Analysis & Findings
• Suggestions
• Conclusion
INTRODUCTION
• I did summer internship at Relocation and moving Solutions Ltd. from
3rd July 2019 till 31st July 2019. A relocation company in Mauritius,
offers the service of relocation, Helps to find an easy way of moving
from one country to another, this company provides you some of the
most reliable services such as packing, unpacking, moving, loading,
unloading, shipping etc. This internship project is a part of my PGDM
program which I conduct at Dr. D.Y. Patil B-School, Pune, Maharashtra.
RELOCATION

• MEAINING: The action of moving to a new place and establishing one's

home or business there.
 
• Relocation, also known as moving, or moving house, is the process of one
or more individuals leaving one dwelling and settling in another. A move
can be to a nearby location within the same neighborhood, a much
farther location in a different city, or sometimes a different country. It
usually includes packing up all belongings, transferring to the new home,
and unpacking, as well as administrative or bureaucratic tasks, such as
changing registration data, change of insurance, services etc.
COMPANY PROFILE

NAME OF THE COMPANY: Relocation and Moving Solutions Ltd.

• INDUSTRY: RELOCATION SERVICES
• LOCTION: PORT LOUIS, MAURITIUS.
• DIRECTOR: JIMMY RAGHUNANDON.
• COMPANY TYPE: PROPRITERY
• NO.OF EMPLOYERS: 15
• NO.OF OPERATIONS PER YEAR: 200+
• EMAIL: relocation@intnet.mu
• TELEPHONE: (230) 208 6565
• ADRESS: 30, Pouce Street, Port Louis, Mauritius
• Relocation and Moving Solutions is the moving expert for your corporate relocation,
whether it is a large or a small move or whether they are welcoming a new recruit or
relocating a long-time employee. They have the best global resources for relocating the
employees anywhere in the world.

• They have adopted a rigorous set of standards which they aim to achieve in every
move they make. These standards cover every aspect of the service from the first meeting
with you to assess your needs, until the moment you are happily settled in your new home
 They offer the customers ONE STOP SHOP SERVICE :

• Freight (Air and Sea)

 
• Storage Insurance coverage
 
• Office movement and Relocations
• Industrial removals and projects
 
• Documentation and customs
 
• Storage Insurance coverage
• Clearance and delivery at destination

• Home, office and kindergarten search at destinations

 
• Pets movements
 
• Fine arts and exhibitions
 
• Short and long term storage Packing/ Crating / Unpacking
INDUSTRY PROFILE
• A moving company, removalist or van line is a company that helps
people and businesses move their goods from one place to another. It
offers all inclusive services for relocations like packing, loading,
moving, unloading, unpacking, arranging of items to be shifted.
Additional services may include cleaning services for houses, offices or
warehousing facilities.
• The use of truck rental services, or simply borrowing similar hardware,
is referred to as DIY moving. Typically, the parties who are moving
borrow or rent a truck or trailer large enough to carry their household
goods and, if necessary, obtain moving equipment such as dollies,
furniture pads, and cargo belts to protect the furniture or to facilitate the
moving process itself.
OBJECTIVES OF THE STUDY

 To study about the industry of relocation services.

 To study the management practices and business operations of

the industry.

 To find the difficulties faced by the service provider.

 To know how, why and what can make a good service provider.

 To make suggestions based on study

RESEARCH METHODOLOGY

Research Design

A research design is the arrangement of the condition for collection and analysis of data.
Actually it is the blueprint of the research project.

Research design used was descriptive type.

The study undertaken involves the collection of consumer opinion. This calls for a
systematic collection of consumer opinions or data which makes the survey method
Data Collection

 
Primary Data: The primary data was collected through field
survey using a questionnaire. A questionnaire consists of a set of
questions based on the needed information, presented to
respondents for their answers. The answers collected in the
orderly manner will form the primary data
Secondary Data: Research usually, their investigations is done by
examining secondary data to see whether their problems can be
partly or wholly solved without collecting costly data. Secondary
data are data that were collected for another purpose and
already exist somewhere. The help of literature survey, journals
and periodicals, newspapers etc were taken to collect data
regarding the topic.
Sampling Design

 Sampling unit: users of relocation services.

Sample Size: A sample of 200 respondents was taken as sample

respondents for the purpose of study. The respondents were
selected at random.

Sampling Techniques: Convenience Sampling

DATA ANALYSIS & FINDINGS
Data analysis was done with the help of Simple percentage and
graphical method. Pie and Bar chart will be used to represent
data
LIMITATIONS
• Finding of the study will be based on the assumptions that respondents have given correct
information.

• Information provided by respondents may be biased.

• The sample size is comparatively very small compared to the population and there are
chances that it may not represent the whole population.

• The time and cost factors will affect the size of the sample.

• The study is academic in nature.

• The final conclusion can be also affected by some of the extraneous variables.
DATA ANALYSIS

Table No.1:- Showing the importance of Brand Name while

Graph No.1:- Showing the importance of Brand Name while
choosing relocation services
choosing the service

Factors No of Percentage
Respondents
Low 54 27%
High 80 40%
Moderate 26 13%
Average 40 20%
Total 200 100%

Analysis
The above table clearly shows that 27% of the respondents rated that brand name while choosing the
service is not very important, 40% rated that it is highly important, 13% rated that it is moderately
important, 20% rated that it is average.
 

FINDING
It can be inferred that the majority of the customers using the relocation services rated that brand name
is important
Table No.2:- Showing, whether the customers are satisfied Graph No.2:- Showing whether the customers are satisfied
with the services provided by the relocation and moving with the services provided by the relocation and moving
solutions ltd. solutions ltd.

Factors No of Percentage
Respondents
Yes 190 95%

No 10 5%

Total 200 100%

Analysis
The above table clearly shows that 95% of the customers are satisfied with the services provided by the
relocation and moving solutions ltd. The remaining 5% are not satisfied with the services provided.
 
FINDINGS
From the above graph, it is inferred that the majority of the respondents are satisfied with the service
provide by the relocation and moving solutions ltd
 Table No.3:- Showing the whether the customer gets the
refund or insurance for the damaged products while delivery.
Graph No.3:- Showing the whether the customer gets the
refund or insurance for the damaged products while delivery.
Factors No of Percentage
Respondents
Yes 188 94%

No 12 6%

Total 200 100%

Analysis
 
The above table shows that 94% of the respondents get the refund or insurance for the damaged products while
delivery. 6% of the respondents did not get refund for the damaged products while delivery.
 
FINDING
 
This implies that majority of the respondents gets the refund or insurance for the damaged products while delivery.
Table No.4:- Showing the rating for ‘price’ while choosing Graph No.4:- Showing the rating for ‘price’ while choosing
relocation services. relocation services.

Factors No of Percentage
Respondents
Very 32 16%
expensive
Expensive 78 39%
Affordable 70 35%
Less 20 10%
expensive
Total 200 100%

Analysis
 
The above table clearly states that 16% of users of relocation services find price of the service Very expensive,
39% find it to be Expensive, 35% find it to be Affordable, while 10% find it to be Less expensive.
 
FINDINGS
This implies that the majority of the users of ‘relocation services’ rated price level to be expensive
 Table No.5:- Showing the impression when the customers use
this service portal. Graph No.5:- Showing the first impression when the
customers use this service portal.
Factors No of Percentage
Respondents
Amazed 106 53%

Satisfied 48 24%

Dull 22 11%

Nothing 24 12%
Special
Total 200 100%

Analysis
 
The 53% of the customers of this portal’ are amazed while using the portal. 24% of customers feel satisfied while
using portal. 11% of customers feel a dull effect while using portal. 12% of customers do not feel anything while
using portal.
 
FINDINGS
This implies that the majority of the respondents are amazed with this service portal.
Table No.6:- Showing the satisfaction level towards the
Graph No.6:- Showing the satisfaction level towards the
services provided by relocation companies
services provided by relocation companies

Factors No of Percentage
Respondents
Highly 140 70%
Satisfied
Satisfied 40 20%
Dissatisfied 20 10%
Total 200 100%

Analysis
 
The above table clearly shows that 70% of the respondents are highly satisfied with the services provided by
relocation companies. 20% of the respondents are satisfied with the services provided by relocation companies.IN.
10% of the respondents are dissatisfied with the services provided by relocation companies
FINDING
This implies that the majority of the user’s satisfaction level towards services provided by relocation companies is
highly satisfied.
Table No.7:- Showing whether the relocation and moving
Graph No.7:- Showing whether the relocation and moving
solutions portal require any changes.
solutions portal require any changes.

Factors No of Percentage
Respondents
Yes 126 63%

No 74 37%

Total 200 100%

Analysis
 
The above table clearly states that 63% of the respondents say that portal require changes. 37% of the
respondents find no changes in shopping portal.
 
FINDING
The users suggest that they are some changes required to be done in this portal
 Graph No.8:- Showing the rating for the Payment
Table No.8:- Showing the rating for the Payment convenience, mode, security level in relocation and moving
convenience, mode, security level in relocation and moving solutions ltd.
solutions ltd.

Factors No of Percentage
Respondents
Excellent 100 50%

Good 64 32%

Average 26 13%

Poor 10 5%

Total 200 100%

Analysis
 The above table clearly indicates that 50% of the respondents rated Payment convenience ,mode, security level in
relocation and moving solutions is excellent. 32% of the respondents rated as good. 13% of the respondents rated as
average. 5% of the respondents rated as poor.
 FINDING
From the above graph, it is inferred that the majority of respondents are rated Payment mode, convenience, security
level of relocation and moving solutions is excellent.
 Table No.9:- Showing whether the customers come across Graph No.9:- Showing whether the customer come across

relocation services advertisement. relocation services advertisement.

Factors No of Percentage
Respondents

Yes 126 63%

No 74 37%

Total 200 100%

Analysis
 
The above table clearly states that 63% of the respondents came across with relocation services advertisement.
37% of the respondents did not come across with relocation services advertisement.
 
Finding
This implies that the majority of the respondents come across with relocation services advertisement
Table No.10:- Showing how likely you to recommend
relocation services to their friends & relatives.
Graph No.10:-Showing how likely you to recommend
relocation services to their friends & relatives.
Factors No of Percentage
Respondents
Yes 194 97%

No 6 3%

Total 200 100%

Analysis
 
The above table shows that 97% of the respondents like to recommend relocation services to their friends or
relatives. 3% of the respondents won’t recommend to their friends and relatives.
 
Finding
 
This implies that majority of the respondents are likely to recommend relocation services to their friends and
relatives.
 SUGGESTIONS
• Even the infrastructure of the company is good enough they have not
matched the world class products. Better the infrastructure easy the job
can be done while moment of goods.
• Having a branches in the countries in which frequently operations are
done can minimize the commission cost of other party.
• More marketing and creating a brand value which creates global
awareness and increasing the staff could create a chance to do more
operations.
• Working even on weekends can be more productive as it is a service
sector which do not disturbs the daily activites of the customers.
• Having a tieups with shipping companies’ air cargo companies can reduce
the cost of shipment.
 CONCLUSION
• In the internship I absorbed the skill to apply the classroom knowledge in the real
world scenarios. Have been experiencing the risks which a company might face
while conducting business internationally. It gave me a more clear view of the
dynamic nature of business locally as well as globally and also taught me how
every business needs to continue to innovate to stay at the top.
• This internship has provided me with a sense of accomplishment and being sure
that by learning through this experience and applying all my understandings in the
correct manner to the best of my abilities I will be able to achieve success in my
future endeavors. It has made me more ambitious. It has made me want to learn
more and gain more experiences which will provide me with new challenges and
contribute to my growth in academics as well as life in general.
• During the internship too I learnt how one can make good relations with people
around them and maintain it. Apart from that I have experienced the importance
of commitment to work and how one must always give their 100% at whatsoever
they do.
QUESTIONNAIRE
• How importance is the Brand Name while choosing relocation services?
Low
High
Moderate
Average
 
• Weather the customers are satisfied with the services provided by relocation and moving solutions ltd?
YES
NO
• Weather the customer gets the refund or insurance for the damaged products while delivery?
YES
NO
• How is the rating for price while choosing relocation services?
Very expensive
Expensive
Affordable
Less expensive
• What is the impression when the customer use this service portal?
Amazed
Satisfied
Dull
• What is the satisfaction level towards the services provided by relocation services?
Highly satisfied
Satisfied
Dissatisfied
• Weather the relocation and moving solutions portal require any changes?
Yes
No
• How is the payment convenience and security level in relocation and moving solutions?
Excellent
Good
Average
Poor
• Weather the customers come across relocation services advertisement?
Yes
No
• How likely do you recommend relocation services to their friends and relatives?
Yes
No
• BIBILOGRAPHY
REFERENCES
http://mauritius-relocation.com/
https://en.wikipedia.org/wiki/Relocation_service
THANK YOU