Skype for Business  to Microsoft Teams

Upgrade Success Kit

Congratulations on your pending upgrade from Skype for Business to Teams!

Switching technologies, especially when users are well-adopted on your current platform, is not always
easy. With about 80% of users admitting to using a tool that works for them*, whether those tools are
approved or not, taking time to focus on user readiness and acceptance is critical.
To accompany your upgrade technical readiness activities, this Upgrade Success Kit includes end-user
readiness resources and templates, designed to help facilitate the awareness and training component of
your upgrade strategy.

In this Kit you will find:

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We’ll be adding even more resources to this Kit soon. Be sure to check back as you continue your upgrade journey.

How to get started

1. Download the upgrade planning workbook and utilize throughout your upgrade journey.
2. Review the project timeline, customizing as needed.
3. Follow each step in the timeline, referencing the assets we’ve provided you in this toolkit.
4. Modify the assets accordingly:
 Only use the assets relevant to you and your organization.
 Edit the templates for your needs.
5. Let us know how it goes! We want to hear feedback on how this toolkit has served you.
Send us a note at skypetoteams@microsoft.com.

*“What is Shadow IT?”, https://www.skyhighnetworks.com/cloud-security-university/what-is-shadow-it/ (accessed March 2017)