JOB CRAFTING

Case Incidence : Page 108

Case Synopsis
• Fatima, mid level manage, high potential, consistent performer
• Not satisfied with her job
• Quitting not practically and economically feasible
• Solution: Decides to proactively reconfigure her current job
• Active and creative indulgence towards job
• Customized job
Question addressed
• Should organizations work to create jobs that are satisfying to
individual employees?
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Satisfaction is Not the Same as Engagement

ENGAGED
EMPLOYEES
feel a sense of:
Focus Enthusiasm
Urgency Persistence
Intensity Adaptability

The focus is on
desiring to “give”

I am willing to put in the extra effort to get the job done.

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 What is Employee Engagement?
Employee engagement is a positive, energized state of mind that stems from both a cognitive and an emotional
investment of personal energy that is focused on transforming a work task, a team goal and/or an organization
outcome into
a meaningful business objective.  
Head Heart Hands

Logical Emotional Behavioural

Career & Financial Goals Values Align with Peers, Manager Ambassador, Initiative, Persistence,
Achieved and Leadership Discretionary Effort

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 Types of Engagement
1. Job or Task Engagement
2. Organizational Engagement

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 Attitude Drives Behaviours Drives Results
Engaging Engaged Attitudes Engaged Business Results
Workplace Behaviours
Compensation
Employee Retention
Work Environment
Proud Improved Productivity
Performance Feedback
Focused Goes Extra Mile
Professional Growth Advocacy Goals
Work/Life balance Optimistic Persistent
Member Satisfaction
Teamwork Determined Helpful
Communication Resilient Member Retention
Collaborative
Innovation Flexible Member Revenue
“Can-do” Approach
Stakeholder Focus Connected
Management Takes Initiative
Motivated
Organizational Vision
Inspired
Ambassador
Senior Leadership
Emotionally Invested

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Connect the Dots for Your Executives
Employee Vision
Productivity Mandate

Employee Member
Discretionary Effort Member Value
Engagement Satisfaction

Job/Task Organization
Engagement Engagement Employee Advocacy
Retention Attainment
‘Engagement’ Best Practices for Managers
• Leadership (Transformational)
• 1on1’s
• Stay interviews
• Job crafting

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Job Crafting
What is it
Why it is important to your org.
How to start it

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Job Crafting
• Job crafting
• The physical and mental changes workers make in the task or relationship
aspects of their job.
• Three common types of job crafting involve changing:
• the number, scope, and type of job tasks
• the interaction with others on the job
• one’s view of the job.
• The most frequent purpose of crafting is to make the job more
meaningful or enriched.

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What is Job Crafting
• Changing the activities involved in your job
• more or fewer tasks,
Task Crafting
• expanding or diminishing scope
• altering the way tasks are performed

Relationship • Changing the extent or nature of your

Crafting interactions with other people.

• Changing the way you think about the purpose

Cognitive Crafting
of tasks, relationships, or the job as a whole.
Question addressed
• Are the principles of job crafting decribed here relevant to your job or
studies? Why ?
Step 1: Mapping Yourself
Job Crafting Exercise for a student at MDI
Job crafting exercise for a doctor
Job crafting as a student with parallel job
 Why is Job Crafting Important?
• It is happening with or without your support
• Providing support improves engagement and effectiveness

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Question Addressed
• Are there any potential drawbacks to the job crafting approach? If so
how can they be minimized?
Potential Drawbacks
• There would be a conflict if individuals’ goal is different from the
organization’s goal, because the organization is not flexible enough to
accept all individuals’ goal.
• A potential drawback to the job crafting approach would be the
erosion of focus on the job to be done.
• The modification of the job methods may lead to more inefficient
ways of completing the task, and therefore, a loss of productivity.
These concerns can be minimized by closely supervising the amount of
production.
“Be the change you
wish to see in the
world”
-Mahatma Gandhi

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