Presentation

On
Interpersonal Behaviour and Group Dynamics
Interpersonal Behavior
A variety of behaviors involving the ways in which people work
with and against one another
Psychological Contracts
 People’s beliefs about what is expected of
another in a relationship
 Transactional Contract: A type of
psychological contract that is characterized by
an exclusively economic focus, a brief time
span, an unchanging nature, and is narrow and
well defined in scope
 Relational Contract: A type of psychological
contract in which the parties have a long-term
and widely defined relationship with a vast focus
Psychological Contracts
Trust
 A person’s degree of confidence in the words
and actions of another
 Calculus-Based Trust: A form of trust
based on deterrence, whenever people
believe that another will behave as promised
out of fear of getting punished for doing
otherwise
 Identification-Based Trust: A form of trust
based on accepting the wants and desires of
another person
Developing Trust
 How trust develops:
 Some people tend to be more trusting than others
 People develop reputations for being trustworthy
 How to promote trust:
 Always meet deadlines
 Follow through as
promised
 Spend time sharing
personal values and
goals
Prosocial Behavior
 Prosocial behavior can be defined as acts
that benefit others in organizations
 Organizational Citizenship Behavior (OCB)
can be defined as acts that exceed the
formal requirements of one’s job
 Whistle-blowing is the disclosure by
employees of illegal, immoral, or illegitimate
practices by employers to people or
organizations able to effect action
Organizational Citizenship Behavior
Organizational Citizenship Behavior
 The more people believe they are treated fairly by the
organization:
 The more they trust its management
 The more willing they are to go the extra mile to help out when
needed
 Although the effects of OCB may be indirect and difficult to
measure, they can be very profound
 To promote OCB:
 Go out of your way to help others
 Be an example of conscientiousness
 Make voluntary functions fun
 Demonstrate courtesy and good
sportsmanship
Cooperation and Competition
 Cooperation can be defined as those situations in which
two or more individuals, teams or organizations work
together toward some common goal
 Factors that contribute to cooperation:
 Reciprocity principle: the tendency for people to treat others
the way they have been treated in the past
 Personal orientation: some people tend to be more
cooperative, by nature, than others
 Organizational reward systems
 Competition can be defined as a pattern of behavior in
which each person, group, or organization seeks to
maximize its own gains, often at the expense of others
Levels of Cooperation/Assertiveness
 Collaboration: cooperation and
assertiveness
 Accommodating: cooperation and
unassertive
 Compromising: between cooperative and
assertive
 Forcing: assertive and uncooperative
(conflict/competition)
 Avoiding: unassertive and
uncooperative
Personal Orientations
Competitors Individualists
People whose primary People who care almost
motive is doing exclusively about
better than others, maximizing their own gain,
besting them in open and don’t care whether others
competition do better or worse than
themselves

Cooperators Equalizers
People who are People who are
concerned primarily interested in
with minimizing the
maximizing joint outcomes, differences between
getting as much as themselves and others
possible for their team
Cooperation vs. Competition vs. Conflict

When cooperating with one another, people

contribute to attaining the same goal that they
share.
However, when competing against one another,
people attempt to attain the same goal, which
only one can have.
And, conflict occurs when there are competing
goals.
Refrences
Books

 -Robbins, OB, Prentice Hall

 -LM Prasad,OB, Sultan chand & Sons

Web

 www.wikipedea.org
 www.Pagalguy.com
 www.freemba.in
 www.authorstream.com
 www.CartoonStock.com.