EMOTIONAL INTELLIGENCE

AND ITS APPLICATIONS IN

OB

PRESENTED BY,
SINI . T
S1, MBA( FT )
WHAT ARE EMOTIONS??
EMOTIONS…..

INTENSE FEELINGS- directed at

someone or something.
EMOTIONS are reactions to an object
and not a trait.
OBJECT SPECIFIC
DIFFERENT FROM MOODS
EMOTIONS……
TWO CLASSES
* FELT EMOTIONS
* DISPLAYED EMOTIONS
ALSO
*POSITIVE PRIMARY EMOTIONS
*NEGATIVE PRIMARY EMOTIONS
 POSITIVE PRIMARY EMOTIONS
EMOTIONS DESCRIPTORS
Love/affection acceptance, adoration,
longing, devotion,
infatuation
Happiness/joy cheerfulness,
contentment, bliss,
delight, thrill,euphoria
Surprise amazement, wonder,
astonishment, shock
NEGATIVE PRIMARY EMOTIONS
EMOTIONS DESCRIPTORS
Fear anxiety, alarm,
apprehension, concern,
fright, terror
Sadness grief, disappointment,
sorrow,gloom,despair
Anger outrage, wrath,
indignation, hostility
Disgust contempt, disdain,
revulsion, distaste
Shame guilt, remorse, regret
INTELLIGENCE
Intelligence is a mental aptitude that
involves the abilities of reasoning,
anticipation, resolving problems,
abstract thinking, understanding
complex ideas, rapid thinking and
learning from experience
It reflects an enhanced ability to
understand our environment, to seize
opportunities, to make sense of things
and to think up practical solutions
EMOTIONAL INTELLIGENCE

“For management positions, emotional

intelligence competencies account for
up to 85% of what sets outstanding
managers apart from the average” by
Daniel Goleman, 1998
It was a term coined by peter salovey and
john mayor in 1990
EMOTIONAL INTELLIGENCE

It describes the ability, capacity, skill to

identify, assess, and manage the emotions of
oneself , of others and of groups
Emotional intelligence is the innate potential
to feel, use, communicate, recognize,
remember, describe, identify, learn from,
manage, understand and explain emotions.
EI is the intelligent use of emotions.
You intentionally make your emotions
work for you by using them to help
guide your behaviour and thinking in
ways that enhance your results.
EI is made up of five components or
areas of competence:
1. Self-Regulation:
- Being able to manage and control your
emotional state
2. Self-awareness: Knowing yourself
and what your emotions are telling
you.
3. Motivation: Channeling your emotions
to enable you to achieve goals
4. Empathy: Recognizing and reading
emotions in others
5. Social skills: Relating to and
influencing others
THE EMOTIONAL
COMPETENCE FRAMEWORK

1. Personal Competence - These

competencies determine how we manage
ourselves:
a. Self-Awareness
Knowing one’s internal states,
preferences, resources and intuitions
- Emotional awareness: Recognising
one’s emotions and their effects
- Accurate self-assessment: Knowing
one’s strengths and limits
- Self confidence: A strong sense of
one’s self-worth and capabilities
b. Self-Regulation
Managing one’s internal states, impulses
and resources.
- Self Control: Keeping disruptive
emotions and impulses in check
- Trustworthiness: Maintaining
standards of honesty and integrity
- Conscientiousness: Taking
responsibility for personal performance
- Adaptability: Flexibility in handling
change
- Innovation: Being comfortable with
new ideas, approaches & information.
c. Motivation
Emotional tendencies that guide or facilitate
reaching goals
- Achievement drive: Striving to improve
or meet a standard of excellence
- Commitment: Aligning with the goals of
the group or organisation
- Initiative: Readiness to act on
opportunities
- Optimism: Persistence in pursuing goals
despite setbacks
2 . Social Competence
These competencies determine how we
handle relationships
a. Empathy
Awareness of others’ feelings, needs and
concerns
- Understanding others: Sensing
others’ feeling and perspectives; taking
active interest in their concerns
- Developing others: Sensing others’
development needs and bolstering their
abilities.
- Service orientation: Anticipating,
recognising and meeting others’ needs
- Leveraging diversity: Cultivating
opportunities through different kinds of people
- Political awareness: Reading a group’s
emotional currents and power relationships
b. Social Skills
Adeptness at inducing desirable responses in
others
- Influence: Wielding effective tactics for
persuasion.
- Communication: Listen openly
and sending convincing messages
- Conflict management:
Negotiating and resolving agreements
- Leadership: Inspiring and guiding
individuals and groups
- Change catalyst: Initiating or
managing change
- Building bonds: Nurturing
instrumental relationships
- Collaboration and co-operation:
Working with others toward shared goals
- Team capabilities: Creating group
synergy in pursuing collective goals.
EMOTIONAL INTELLIGENCE
MODELS
Encyclopedia of applied psychology
3 models of EI
MAYER-SALOVEY MODEL
BAR-ON MODEL
GOLEMAN MODEL
MAYER SALOVEY MODEL
1st formal model, in 1990
Peter salovey and John mayer
Widely known as “the ability-based
model”
"The ability to perceive, understand,
manage and use emotions to facitate
thinking”
Views emotions and thoughts working
with each other in adaptive ways

Views emotions as useful sources of

information

Defines intelligence as a set of mental

abilities to do with emotions & their
processing of emotional information
Mayer and salovey defined EI as the
ability to perceive emotions, to access
& generate emotions so as to assist
thought, to understand emotions &
emotional knowledge & to reflectively
regulate emotion so as to promote
emotional & intellectual growth.
Four branches
Perception and appraisal of
emotions
Assimilating emotion in thought
Understanding and analysing
emotions
Managing emotions
Perceiving emotions :

Identifying emotions
Involves perception, appraisal & expression
of emotions
The ability to detect and decipher emotions
in faces, pictures, voices, and cultural artifacts
- including the ability to identify one’s own
emotions.
2. Assimilating emotion in thought:

• Using emotions — involve using

emotions to facilitate & prioritize
thinking.
• Assimilates basic emotional
experiences into mental life.
• It is the capacity of the emotions to
enter into & guide the cognitive
system & promote thinking.
3. Understanding & analysing emotions:
Ability to understand complex emotions &
emotional chains.
Emotions convey information.
Each emotion conveys its own pattern of
possible messages, and actions associated
with those messages.
Understanding emotional messages and
the actions associated with them is one
important aspect of this area of skill
4. Managing emotions 

The ability to regulate emotions in

both ourselves and in others.
Therefore, the emotionally intelligent
person can harness emotions, even
negative ones, and manage them to
achieve intended goals.
The Bar-On model
Mixed model of EI proposed by Reuven Bar-on
Defines EI as an array of non cognitive
capabilities, competencies and skills that
influence ones ability to succeed in copying
with environmental demands and pressures
5 domains(15 components)
Intrapersonal skills
Interpersonal skills
Adaptability
Stress management
General mood
 INTRAPERSONAL SKILLS: emotional
self awareness, assertiveness, self-
regard, self-actualization &
independence.
INTERPERSONAL SKILLS:
interpersonal relationships, social
responsibility & empathy.
ADAPTABILITY: problem solving,
reality testing & flexibility.
 STRESS MANAGEMENT: stress
tolerance, impulse control.
GENERAL MOOD: Happiness and
optimism
Bar-On proposes that these
components develop over time,change
throughout life, can be improved
through training & development
programmes.
ARRAY OF EMOTIONAL & SOCIAL
KNOWLEDGE & ABILITIES

The ability to be aware of, to understand &

express oneself.
The ability to be aware of, to understand &
to relate to others
The ability to deal with strong emotions & to
control ones impulses
The ability to adopt to change & to solve
problems of a personal or a social nature.
GOLEMAN MODEL
Array of emotional and social competency
COMPETENCY MODEL of EI
Introduced by DANIEL GOLEMAN
Workplace applications
5 areas
Knowing ones emotions
Managing emotions
Motivating oneself
Recognising emotions in others
Handling relationship
 Knowing ones emotions – self
awareness- recognize & understand
ones mood & emotions & effect on
others.
Managing emotions- self management
or self regulation-ability to control
emotions & moods.
Motivating- strong drive to achieve,
organizational commitment
Recognizing emotions in others-
empathy- understand emotional make
up of other people
Handling relationship - social skills or
relationship management- proficiency
of an individual in managing
relationship and building networks-
experts in building & leading teams.
GOLEMAN, within this context
defines EI as an ability to recognise
and regulate emotions both within the
self and others.
He states EI can be as powerful &
at times more powerful than IQ.
EVALUATION
Each model has distinctive
characteristics
1st model focuses on emotional &
cognitive factors.
Bar-On model emphasizes non-
cognitive personal factors
Goleman model emphasizes
competency factors