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TOTAL
QUALITY
MANAGEMENT
By:
Zahid Hussain
Quality Trainer
MS-Total Quality Management
IRCA Lead Auditor ISO-9001-2000
B.Sc Engineering (Chemical)
PCBA–UCP
Leaders in Quality
Revolution Q in Descon Chemicals
Dr. Edward W. Deming
(Management Philosophy
and Systems) (1900-
1993) The Statistician Dr. Kaoru Ishikawa
USA Simple tools, QCC,
Dr. Joseph M.
Company-wide quality)
Juran
(Quality Trilogy)
(1915-1989) Age-74,
Japan, Mechanical
(1904-2008 -103 Engineer
years age)- USA-
industrial engineer
Dr. Philip Crosby Dr. Genichi Taguchi
Zero defects and Cost (Loss Function), 1924-
of quality) (1926 1989 65 years, Japan,
-2001) Age 75) USA. Textile Engineer
Dr. Genichi Taguchi
Mechanical Engineer – Won Deming award -4 times
Taguchi methods emphasize consistency of
performance and reduced variation, (Cost, target &
Variation)
Quality Loss function (deviation from target is a loss )
Parameter design which is an application of Design of
Experiments (DOE).
It is a structured and
Taguchi Definition of Quality:
organized method used to
– Stresses on engineering approach to Quality
determine the relationship
– between
Produce with minimum variation the different
to target goals
– factors (XS) effecting a
Focus on Design for Quality
– Quality is Loss function.process and the output of
process (Y).
Upper
Specificatio
n Limit
No Loss Incurred
Lower
Specificatio
n Limit
Loss Incurred
TAGUCHI LOSS FUNCTION
TAGUCHI LOSS FUNCTION
Loss function; provides a process for
computing the cost of deviation
from the target value.
Conclusion
If companies want to remain competitive, they have to
provide quality products. To accomplish this, a
company must focus on the reduction of
variability of a product’s characteristics
around a specific target value. The traditional
approach is not enough. To remain a world competitor, a
company must consider the Taguchi QLF
Dr. Joseph M. Juran
“Fitness for Use”
Seven Basic ways to improve
Renowned for his quality trilogy.
– QUALITY TRILOGY:
Quality Planning.
Quality Control.
Quality Improvement
Seven basic ways to
Improve
Optimize resources (Process- optimize resources,
Improve controls)
Reduce Errors. (Better Control Reduce and eliminate
rework and wastes).
Meet or exceed expectations of customer
Register abnormalities (find root cause , do
corrective action, document for future)
Use technical tools (like statistical process
Control, benchmarking etc)
Education and training.
Make the Process safer.
Approaches towards
Continuous Improvements
Juran’sTrilogy
Shewhart’s Plan-Do-Study-Act Cycle
Kaizen (Change +Good)
Reengineering
(Rethinking , Redesign of business processes to
achieve dramatic improvements)
Six Sigma
(Tool used to measure process capability)
JURAN’S TRILOGY
Quality Planning.
Development Transferring
Determination Needs of Development
Of Product Plans to
of External External Of The
Or Services Operations.
Customers Customers Process
Features
Quality Control.
Measurement Comparison Act on the
Determination Of actual with
Set Goals Of Actual differences.
Of Items Goals
Performance
Quality Improvement.
Allocate Resources, People to Pursue Quality
Training
Repair
Refinement
Renovation
Strategies
Improvement
Reinvention
Improvement
Strategies
Repair:
“Anything broken must be fixed so that it functions
as designed.”
Strategies divided into two levels: