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This case study is based on a leading
company named as McDonald·s.

Primarily deals with effects of adequate

training to the employer which not only
creates wonder but also gives an extra
mileage to company
McDonald·s is a leading global food service
retailer with some of the following
features.

3oooo local restaurants

Serving nearly 50 million people

Spreads over 119 countries

The first McDonald·s restaurant was opened
by Ray kroc ,USA in 1955.
The first day·s revenue of the restaurant were
366.12 dollar.
Holds a leading share in the globally branded
quick service restaurant segment.
Today it is one of the well known ,powerful,
and Valuable brands in world
The main objectives are as follows-

Effective training to employees can bring

amazing results.

Customer s are the key sources for any

business organizations.
Practical approach makes employee much
more confident.

Retention of employee is much more

important than hiring

Time management along with discipline

add value to any organizations.
 More than 30000 local restaurants

Serving nearly 5o million people in more than 119

countries.

Leading share in the globally branded quick segments .

50 years old ,powerful and valuable brands

In the world.

100% customer satisfaction oriented in terms of quality,

service, cleanliness and value.

Employees are paid by hour basics

Company policy which provides strong career opportunities
for employees.

Investments of more than 1billion dollar in training.

Training is monitored by the use of observation checklists(ocl)

Company policy which provides strong career opportunities

for employees.

Investments of more than 1billion dollar in training.

Training is monitored by the use of observation checklists(ocl)

Company policy which provides strong career opportunities

for employees.

Use of E-learning modules.

(ob rotation process used by the organization for crew
members in ordered to relive monotony

Not compromising with standards or qualities.

Management development training and personal

development plan.

Welcome meetings and structured development programme.

Value the contribution of employees.

Use of training grade, which serves as measuring

performance.

People from diverse back ground and wide network.

Use of mystery shoppers.

lobally recognized.

Opportunities for employees to accelerate

their career.
Lower turn over rate

Better service

High revenue generation

Employee moral increases

Training plays a key role in the delivery of the 3 major
business objectives in terms Quality, service ,and
cleanliness.

Training helps in achieving customer satisfaction and

better employee relation.

If employees are happy at any cost then everything will

go smoothly.

Retaining employees is more important than hiring.

Believe in the ability of manpower and always give

priority to their contribution.
Human asset plays a vital role for any organization.

Effective care should be taken in order to extract their

talents by means of adequate training, increasing
morality, and always praising their contribution towards
the organization.

Better customer service is the platform through which

business organizations are testing the success.

Finally-adequate training ,retaining of employee strategy

and customer satisfaction=1oo% chance of survival