Documente Academic
Documente Profesional
Documente Cultură
T E N T H E D I T I O N
What Managers Do
Managerial
ManagerialActivities
Activities
••Make
Makedecisions
decisions
••Allocate
Allocateresources
resources
••Direct
Directactivities
activitiesofofothers
othersto
to
attain
attaingoals
goals
prince dudhatra-9724949948
Where Managers Work
prince dudhatra-9724949948
Management Functions
Planning Organizing
Management
Functions
Controlling Leading
prince dudhatra-9724949948
Management Functions (cont’d)
prince dudhatra-9724949948
Management Functions (cont’d)
prince dudhatra-9724949948
Management Functions (cont’d)
prince dudhatra-9724949948
Management Functions (cont’d)
prince dudhatra-9724949948
What Do Managers Do?
Functional Approach
– Planning
• Defining goals, establishing strategies to achieve
goals, developing plans to integrate and coordinate
activities.
– Organizing
• Arranging and structuring work to accomplish
organizational goals.
– Leading
• Working with and through people to accomplish
goals.
– Controlling
• Monitoring, comparing, and correcting work.
prince dudhatra-9724949948
Control Process
Establish Standards
Measure Performance
Does measured
YES performance match NO
standards?
Adjust
Continue Current
Performance or
Activities
Standards
prince dudhatra-9724949948
5 - 10
THE MEANING OF MANAGEMENT
prince dudhatra-9724949948
WHAT MANAGERS DO
Management Roles
prince dudhatra-9724949948
Mintzberg’s Managerial Roles
EXHIBIT 1-1a
prince dudhatra-9724949948
Mintzberg’s Managerial Roles (cont’d)
EXHIBIT 1-1b
prince dudhatra-9724949948
Mintzberg’s Managerial Roles (cont’d)
EXHIBIT 1-1c
prince dudhatra-9724949948
WHAT MANAGERS DO
Management Skills
prince dudhatra-9724949948
Effective Versus Successful Managerial Activities (Luthans)
EXHIBIT 1-2
prince dudhatra-9724949948
Enter Organizational Behavior
prince dudhatra-9724949948
Replacing Intuition with Systematic Study
Preconceived The
Notions ≠ Facts
prince dudhatra-9724949948
Contributing Disciplines to the OB Field
EXHIBIT 1-3a
prince dudhatra-9724949948
Contributing Disciplines to the OB Field (cont’d)
EXHIBIT 1-3b
prince dudhatra-9724949948
Contributing Disciplines to the OB Field (cont’d)
EXHIBIT 1-3c
prince dudhatra-9724949948
Contributing Disciplines to the OB Field (cont’d)
EXHIBIT 1-3d
prince dudhatra-9724949948
Contributing Disciplines to the OB Field (cont’d)
EXHIBIT 1-3f
prince dudhatra-9724949948
Source: Drawing by Handelsman in
The New Yorker, Copyright © 1986
by the New Yorker Magazine.
Reprinted by permission.
E X H I B I T 1–4
prince dudhatra-9724949948
There Are Few Absolutes in OB
x Contingency
Variables y
prince dudhatra-9724949948
Challenges and Opportunity for OB
Responding to Globalization (MNC’s, BPOs,
Nokia, IPL, McD)
Managing Workforce Diversity (e.g. IBM, quota’s
in Govt. organizations, RIL-VRS{age factor})
Improving Quality and Productivity (mall mania)
Responding to the Labor Shortage
Improving Customer Service (service industry)
prince dudhatra-9724949948
Challenges and Opportunity for OB (cont’d)
prince dudhatra-9724949948
Major Workforce Diversity Categories
Gender
National
Disability Origin
Age
Non-Christian
Race
Domestic
Partners
E X H I B I T 1–5
prince dudhatra-9724949948
Basic OB Model, Stage I
EXHIBIT 1-6
prince dudhatra-9724949948
The Dependent Variables
y
e.g. Productivity
Absenteeism
Turnover
x
prince dudhatra-9724949948
The Dependent Variables (cont’d)
prince dudhatra-9724949948
The Dependent Variables (cont’d)
prince dudhatra-9724949948
The Independent Variables
Independent
Variables
prince dudhatra-9724949948
Basic OB
Model,
Stage II
E X H I B I T 1–8
prince dudhatra-9724949948