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ORGANIZATIONAL BEHAVIOR

T E N T H E D I T I O N
What Managers Do

Managerial
ManagerialActivities
Activities
••Make
Makedecisions
decisions
••Allocate
Allocateresources
resources
••Direct
Directactivities
activitiesofofothers
othersto
to
attain
attaingoals
goals

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Where Managers Work

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Management Functions

Planning Organizing

Management
Functions

Controlling Leading

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Management Functions (cont’d)

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Management Functions (cont’d)

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Management Functions (cont’d)

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Management Functions (cont’d)

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What Do Managers Do?
 Functional Approach
– Planning
• Defining goals, establishing strategies to achieve
goals, developing plans to integrate and coordinate
activities.
– Organizing
• Arranging and structuring work to accomplish
organizational goals.
– Leading
• Working with and through people to accomplish
goals.
– Controlling
• Monitoring, comparing, and correcting work.

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Control Process

Establish Standards

Measure Performance

Does measured
YES performance match NO
standards?

Adjust
Continue Current
Performance or
Activities
Standards
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5 - 10
THE MEANING OF MANAGEMENT

Types and Levels of Management

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WHAT MANAGERS DO

Management Roles

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Mintzberg’s Managerial Roles

EXHIBIT 1-1a

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Mintzberg’s Managerial Roles (cont’d)

EXHIBIT 1-1b

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Mintzberg’s Managerial Roles (cont’d)

EXHIBIT 1-1c

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WHAT MANAGERS DO

Management Skills

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Effective Versus Successful Managerial Activities (Luthans)

Allocation of Activities by Time

EXHIBIT 1-2

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Enter Organizational Behavior

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Replacing Intuition with Systematic Study

Preconceived The
Notions ≠ Facts

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Contributing Disciplines to the OB Field

EXHIBIT 1-3a

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Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3b

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Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3c

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Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3d

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Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3f

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Source: Drawing by Handelsman in
The New Yorker, Copyright © 1986
by the New Yorker Magazine.
Reprinted by permission.

E X H I B I T 1–4

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There Are Few Absolutes in OB

x Contingency
Variables y
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Challenges and Opportunity for OB
 Responding to Globalization (MNC’s, BPOs,
Nokia, IPL, McD)
 Managing Workforce Diversity (e.g. IBM, quota’s
in Govt. organizations, RIL-VRS{age factor})
 Improving Quality and Productivity (mall mania)
 Responding to the Labor Shortage
 Improving Customer Service (service industry)

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Challenges and Opportunity for OB (cont’d)

 Improving People Skills


 Empowering People
 Coping with “Temporariness”(SBI, BOI)
 Helping Employees Balance Work/Life Conflicts
 Improving Ethical Behavior (whistle blowing)

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Major Workforce Diversity Categories

Gender
National
Disability Origin

Age
Non-Christian
Race

Domestic
Partners

E X H I B I T 1–5

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Basic OB Model, Stage I

EXHIBIT 1-6

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The Dependent Variables

y
e.g. Productivity
Absenteeism
Turnover

x
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The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)

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The Independent Variables

Independent
Variables

Individual-Level Group-Level Organization


Variables Variables System-Level
Variables

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Basic OB
Model,
Stage II

E X H I B I T 1–8

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