Principles of

Presentation topic:

Integrating
ISO 9000 & SA 8000

&
overview
INTERNATIONAL ORGANIZATION FOR
STANDERDIZATION

• ISO 9000
• ISO 9001
• ISO 9002
• ISO 9003
• ISO 9004

SOCIAL ACOUNTABILITY

• SA 8000

Integration of ISO 9000 & SA 8000

 History of ISO 9000
o After world war II, Europe was destroyed, they
were forming NATO as a precaution to another
world war

o European Community([EC] now the European union

[EU]) strived to unify Europe

o They commissioned the International

Organization for Standardization (IOS) to write
a set on quality standards that companies could
use to evaluate the quality management systems
 History of ISO 9000
o Over eight years, the organization wrote the ISO
9000 series of standards that the EU accepted as
single quality standards to be adopted by all member
countries

o ISO 9000 was released in 1987

o IOS became ISO, which is actually form iso’s, the

Greek word for equal
 History of ISO 9000
o In U.S, the Registrar Accreditation Board(RAB), the
American National Standards Institute(ANSI) are all
working toward complete international recognition for
the United States.

o The U.S version of ISO 9000 is Q9000.

o The first update in 1994 , the second revision

released in December 2000, now referred to as ISO
9001:2000
 9000
INTRODUCTION

The ISO 9000 family of standards relate to

quality management systems and are
designed to help organizations ensure they
meet the needs of customers and other
stakeholders
 What is ISO 9000

o ISO 9000 is the structural framework of a

business system that specifies, in very broad
terms, the necessary components of a QMS

o ISO 9000 details the basic requirements of

the quality function for all industries
 What is ISO 9000

o It is important to note ISO 9000 is not a

product standard. Rather it is a system
standard.

o Its primary purpose is to provide organizations

with useful internationally recognized models
for operating a quality management system.
What are the parts of ISO 9000?

o ISO 9000 is composed of 5 different, but

related parts:
ISO 9000
ISO 9001
ISO 9002
ISO 9003
ISO 9004

o ISO 9000 and 9004 are guidelines, while ISO

9001, 9002, and 9003 are the categories in
which a company may apply for certification
 Part 1: ISO 9000
o ISO 9000: “Quality Management and
Quality Assurance Standards – Guidelines
for Selection and Use”

o Written in order to determine

which category your
organization should
apply for
 ISO 9000
Quality Management Principles

Its eight principles for quality

improvement are very general and do
not demand for any standard of social
practice.
 Quality Management Principles

o Customer Focus

o Leadership

o Involvement of Staff

o Process Approach
 Quality Management Principles

o System Approach Management

o Continual Improvement

o Factual and Documented Approach

in Decision Making

o Mutually Beneficial Relationship with

Suppliers
Reasons For Implementing ISO 9000
o To operate efficiently

o To achieve customer satisfaction

o To improve financial results

o To satisfy stakeholder, employees and

partners

o To secure sustainability
ISO 9000 Implementation Hints

o 8 Step Approach

o Role of Top Management

 ISO 9000 Implementation Hints
8 Step Approach
o Determination of customer needs and expectations

o Establishment of the organization’s quality, policy

and objectives

o Determination of processes and responsibilities to

achieve the quality objectives

o Determination and provision of

resources to achieve the quality objectives
 ISO 9000 Implementation Hints
8 Step Approach
o Definition of methods for measuring process
effectiveness and efficiency

o Implementation of measurement methods

o Determination of means for dealing with

complaints and non conformities

o Establishment and implementation of a

process for the continual improvement of
the QMS
 ISO 9000 Implementation Hints
Role of Top Management

o Establish and maintain policy and set objectives

o Promote the quality policy in the organization

o Ensure focus on customer requirements

o Ensure the availability of needed resources

 ISO 9000 Implementation Hints
Role of Top Management

o Review the QMS periodically

o Decide on improvement actions

o Ensure the implementation of appropriate

processes to enable achievement of objectives
and customer requirements
 Part 2: ISO 9001
o ISO 9001: “Quality Systems – Model for
Quality Assurance in Development,
Production, Installation, and Servicing”

o This is the category for companies which

are involved in manufacturing
or the creation and
delivery of a service.
 Part 3: ISO 9002
o ISO 9002: “Quality Systems – Model for
Quality Assurance in Production and Installation”

o Companies who perform many functions, with the

exception of design and development, may apply to
this category

o After the revision of ISO 9000 in 2000, this

category has been dispelled
 Part 4: ISO 9003
o ISO 9003: “Quality Systems – Model for
Quality Assurance in Final Inspection and
Test”
o This category is useful for outside of the
manufacturing sector, such as in distributors

o After revision of ISO 9000 in 2000, this

category has been dispelled
 Part 5: ISO 9004

o ISO 9004: “Quality Management and

Quality System Elements – Guidelines”

o Used in order to help interpret the

categories included in ISO 9000
certification
How can ISO 9000 Be Implemented Today?

o ISO 9000 is being used in many organizations

o If an organization implements ISO 9000 in order to

simply remain competitive and without mutually
beneficial goals in mind, it will most likely fail in the
long term
 The costs of implementing ISO 9000

Implementing ISO 9000 can be beneficial, but costly.

The cost can be affected by:

Multiple Locations

Design/structure

Non-existence of a Quality Program

Significant Corporate Changes

The cost of registering for ISO 9000

Registering for ISO 9000 creates additional

costs which vary based upon:

Design Responsibility

Number of Locations

Size of Facility in Terms

of Employment
 SA 8000, its beginning

The standard Requirements SA8000 was launched in

1997 by CEPAA - Council on Economics Priorities
Accreditation Agency, an NGO, later renamed to
SAI – Social Accountability International.

Social Accountability 8000 (SA8000) is the first

global standard for corporate social responsibility.
 SA 8000, its beginning (CONT..)
SA8000 is based on both international human rights and
the UN conventions

(International Labor Organization, the

International Declaration of Human Rights and the UN
Convention on the Rights of the Child)

and satisfying relevant

local legislation. It aims to guarantee basic rights of
workers involved in the production processes

Netpeckers Consulting (P) Ltd.

www.netpeckers.net
 SA 8000 Social Accountability

Builds on the proven merits of ISO, specifying

corrective actions, encouraging continuous
improvement and focusing on management
system.
 9 main requirements of the standard
SA 8000
o Child labor is not permitted

o Forced labor is not permitted

o Health and safety have to be assured

o Freedom to organize and collective bargaining have to Be

guaranteed

Netpeckers Consulting (P) Ltd.

www.netpeckers.net
 9 main requirements of the standard
SA 8000
o Discrimination is not permitted

o Disciplinary practices are not permitted

o Working hours shall not exceed 48 hrs a week, with a maximum

of12 hrs overtime

o Remuneration shall be sufficient

o Management systems shall guarantee that the requirements are

effectively satisfied

Netpeckers Consulting (P) Ltd.

www.netpeckers.net
The SA 8000 Standard Overview
How Companies can implement SA8000

o Certification to SA8000

o Involvement in the Corporate

Involvement Program (CIP)

Nitpickers Consulting (P) Ltd.

www.netpeckers.net
Certification to SA8000
Companies that operate production facilities can
seek to have individual facilities certified to
SA8000 through audits by one of the accredited
certification bodies. Since the SA8000 system
became fully operational in 1998, there are
certified facilities in 30 countries on five
continents and across 22 industries.

Nitpickers Consulting (P) Ltd.

www.netpeckers.net
Benefits of implementing SA 8000

Benefits for business

o Putting company values into action

o Enhancing company and brand reputation

o Improving employee recruitment, retention and

performance

o Better supply chain management and performance

Benefits of implementing SA 8000

Benefits for Consumers and Investors

o Clear and credible assurance for ethical

purchasing decisions

o Identification of products made

ethically and companies
committed to ethical sourcing

o Broad coverage of product categories

and production geography
 SA 8000 Certified Companies
o Coop Italia (Italy)
o WE Europe (Netherlands)
o Dole Food Products (USA)
o Toys R Us (USA)
o Vogele (Switzerland)
o Timberland (USA)
o Gap Inc. (USA)
o Switcher (Switzerland)
o Tex Line (Singapore)
o Social Compliance International (Pakistan)
o Tata (India)
oTNT (United Kingdom)
o Business Social Compliance Initiative (EU)
 SA 8000/Normative Elements

o Compliance with applicable laws and regulations

o Universal Declaration of Human Rights

o Universal Convention on the Rights of the Child

o Various ILO Conventions

o ISO Management Systems

 SA 8000/Management Systems

o Written and publicly available policy

that defines social accountability
and labor conditions in conformance
with SA 8000 and applicable laws

o Internal control system to support

conformance to policy

o Designated representative to enforce policy

 SA 8000/Management Systems

o Assure implementation of policy

o Routine managerial review and

updating of policy

o Written statement and documented

evidence from suppliers and
subcontractors of commitment to
social accountability
 SA 8000/Management Systems

o Investigation of concerns regarding

conformance and nonconformance to
policy and appropriate corrective action

o Communication with all interested parties

performance against the requirements of
policy

o Access to records on conformance to

policy by interested third parties
 Social Accountability Summary

o An integral aspect of market competitiveness

o Provides employees with secure and safe work

environment

o Creates consumer confidence

o Mitigates risk and improves product quality

 integration
Integrated means combined; putting all
the internal management practices into
one system
 Integrated Management Systems 

The integrated management systems are viewed

as a connection between the different standards,
where the standards have a number of similarities
and common activities
 Integrating ISO 9000

(Quality management and quality

assurance standards– guideline for
selection and use)

&
SA 8000

(Social Accountability)
ISO 9000 & SA 8000
oBoth are management systems

Management system – Set of interrelated or interacting

elements to establish policy and objectives and to achieve
those objectives

o Both require policies and procedures and

documentation systems that demonstrate
ongoing compliance with the requirements
ISO 9001:2000 & SA 8000
ISO 9000 SA 8000

Management system Management system

Customer Focus Child labor

Leadership Forced labor
Involvement of Staff Health & safety
Process Approach Compensation
System Approach Management Working hours
Continual Improvement Discrimination
Factual and Documented Approach Discipline
in Decision Making
Mutually Beneficial Relationship with Freedom of association
Suppliers
 ISO 9000 & SA 8000
o ISO 9000
End Result: Customers & profitability
Focus: External & internal
o SA 8000
End Result: Employees (Workers)
Focus: Internal

Taste is a Matter of Choice; but Quality is a Matter

of Fact
 ISO 9000 & SA 8000
ISO 9000 SA 8000

Documentation requirements Record

Management commitment Management commitment
Quality policy Social policy
Planning Planning & implementation
Management representative Management
representative
Worker representative
Competence, awareness, and training Health & safety training
Analysis of data Investigate, address,
respond
Corrective action Corrective action
 ISO 9000 & SA 8000
o Committed to producing high quality products in a
manner that demonstrates sound business ethics,
adherence to local and national laws and an absolute
regard for human rights.

o Requires the same standards from its suppliers and will

not knowingly enter into business relationship with any
company that does not share these core values.
 ISO 9000 & SA 8000

Committed to producing quality

products in a work environment that
complies with all requirements of
SA 8000
 Benefits of Integration 
Reduce duplication and therefore costs

Increase profitability
 
Balance conflicting objectives 

Eliminate conflicting responsibilities and relationships 

Turn the focus onto business goals

 
Formalize informal systems
 
Harmonies and optimize practices
 
Create consistency 

Improve communication
 
Facilitate training and development