Human Relationships

Communication
 ]hat is communication?

 the activity or process of expressing

ideas and feelings or of giving
people information
 Include sending and receiving message
 methods of sending information,
especially telephones, radio,
computers, etc. or roads and railways
 Rhe purpose of communication

Rhe most important purpose of

communication is that you want to
transfer a message to someone else.

No matter verbally or non-verbally.

!


ethods of communication

Verbally: speech and words

Non-verbally: actions, body

language, facial expression, eye-
contact.
!

 rarriers to communication

Judging
Sending solutions
 voiding the othersa concern
 Judging
Imposing your values on another
person and formulating solutions
to their problems.
 xamples
 Criticizing : ½Ôon't you understand
anything?
 Name-calling :Rhatas because youare
lazy
 Ôiagnosing :½ouare not really
interested in this subject
 Graising evaluatively or using praise
to manipulate a person:½ ]ith a little
more effort you can do a lot better
 Sending solutions
 Impede communication even though the
listener shows a concern and a desire
to help. ry sending solutions we make
individuals dependent on us and deny
them the opportunity to practice
decision-making skills. ]e also
convey to them that their feelings,
values and problems are not important
 xamples
Ordering: ½ou will study two
hours a day.
Rhreatening: ½If you donat do
this,

oralizing: ½ou should do
this,
xcessive/Inappropriate
Questioning: ½]here did you go?
]hat did you do? ]ho were you
with?
 voiding the othersa concern

 It means the problem is never

addressed by the listener

 Rhe individualas feelings and concerns

are not taken into account. Rhe
listener does not want to deal with
the fears, anxieties and worries of
the individual
 xamples
 dvising: ½It would be best if you

 Ôiverting: ½]hat sport are you playing this
term?

 Ñogical rgument: ½Rhe only way to improve
your results is to study more.

~Rhe emphasis is on facts, feelings are avoided.
 Reassuring: ½It will all work out

~
aking the person feel better but not dealing
with the problem
!

ffective Communication?
 ]hat does assertive means?

 roth others and oneself feel easy


utual respect
 !et what one wants
 Ôo not hurt others
 High self-confidence
 Feel being in control
 Honest to oneself and others.
 Skills of being assertive
 Know your rights
 Know what you want to say and say it
directly, specifically and as soon as
possible
 ssert your preferences appropriately
(not sarcastic)
 Review your behavior
 ssertive rehavior
 Self-respect
 Gursue happiness and satisfaction of
own needs, defend own rights and
personal space without abusing or
dominating others.
 Confirm own worth and dignity as well
as othersa
 Stand up for own rights and express
needs in direct and appropriate ways
but not violate the needs of the others
 cknowledge own thoughts and feelings
 reing positive towards others
 bsence of defensiveness, knowledge own
limit
 Use the right amount of strength
 Skills of sending message

 Knowing what you want to say

 ppropriate Rime, Glace, language and
way of saying it
 Keep it simple
 Speaking clearly

onitoring the othersa response
 Summarizing your points periodically
 Skills of receiving

 ctive listening: clarification,

paraphrasing and reflect of feelings
 ttending to the content and feeling
behind the words
 Ñistening positively
 Submissive behavior
 Ôo not respect own needs and rights
 Ôo not express honest feelings, needs,
values and concerns
 llow others to violate their space,
deny their rights and ignore their
needs
 xpress needs in an apologetic manner
 Verbal communication not clear
 Non-verbal communication: shrug
shoulder, lack of eye-contact, very
soft voice, hesitate speech
 Habitually invite others to take
advantage of themselves.
 ggressive behavior
 xpress feelings, needs and ideas at the
expense of others
 lways with argument

ay speak loudly and may be abusive, rude and
sarcastic
 Rend to overpower others
 Stems from feelings of threat and powerlessness
 Grotect own rights and ignore othersa

ay insult others
 Self-defensive or hostile attitude
 Ôo not consider othersa rights when make
decision
C S SRUÔ
 Reflection: Styles of
communication
Glacating
rlaming
Irrelevant
Super Reasonable
Congruent
 Glacating
Sacrificing individual needs for
the sheer pleasure or approval of
the others
Ñow Self-esteem
 rlaming
Ñow self esteem and feel that
others do not care much about
oneself
xert power and authority
(unreasonably / excessively) to
make people understand how
important they are
 Irrelevant
Very low self esteem
relieve that others would not
think highly of them and thus
become flippant

ay bring about damage to many
occasions
 Super Reasonable
 ]ant others to acknowledge that one
is highly intelligent
 Ñike quoting a lot of morals or
sayings to show how knowledgeable
they are when interacting with the
others
 Not affectionate, emotionally distant
from others
 Ôo not know how to love and being
loved
 Congruent
 Capable of respecting oneself and
others
 Honest in communication with others
 Can be trustworthy
 Confident
 !ood emotion management (high Q)
 Gositive problem-solving regimes in
the face of crisis.
renita Rhe nd

]innie
Jenny