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Performance Appraisal
Performance Appraisal Systems take a variety
of forms and are central to Performance
Management Systems.
Appraisal takes place annually between the
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Performance Appraisal
One important trend is to hold periodic
reviews on a more regular basis.
This allows for a more dynamic process of
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Performance Appraisal
The objectives should remain relevant and
achievable.
The process of dialogue allows for
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Purpose of Performance Appraisal
The main purposes for Performance Appraisal
include
◦ Evaluating Performances to enable a ‘rewards’
formula to be put into operation.
◦ Auditing to discover work potential, both present
and future, of individuals and teams.
◦ Construction succession plans for corporate
replacement planning.
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Purpose of Performance Appraisal
◦ Discovering training needs for identifying gaps to
be filled by formal training.
◦ Motivating staff to clarify and offer feedback on
standards and objectives.
◦ Developing individuals advising on, conducting and
explaining work methods to enable individuals to
take responsibility for their own performance,
training and development and working
relationships through feedback, dialogue and
information sharing.
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The Orientations in Performance
Appraisal
Control Orientation: In this scheme, an
assumption that a superior is controlling
authority.
This is often perceived by employees
negatively.
The “them and us” attitudes are formalized
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The Orientations in Performance
Appraisal (contd)
This approach works best where clear targets
are available, which can be judged obviously.
It improves a standardized appraisal that is
‘felt fair’.
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The Orientations in Performance
Appraisal
Development Orientation: The development
appraisal does not start from the manager in
control but the need to deal with the
uncertainty in the minds of the employees
who genuinely want to know how they are
performing and what the organization thinks
of their contribution.
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The Orientations in Performance
Appraisal
The employees need support to enhance
contribution and match their skills with
organizational needs.
This is a bottom up approach.
The demand to develop and a learning
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Types of Appraisals
Top-down Schemes: is the most traditional
form of appraisal.
This emphasizes both subordinate feedback
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Types of Appraisals (contd)
There can be lack of full knowledge of the
employee in some areas where manager’s
span of control may be wide.
To counter the problems an independent
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Types of Appraisals (contd)
Self Appraisal: Rarely used, as independent
forms of appraisal but, encourages greater
ownership and participation in the appraisal
scheme through self-reflection and helps
ensure full preparation for the appraisal
discussion.
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Types of Appraisals (contd)
In an open environment it allows managers to
shift from a directive, informing style to
counseling style, thereby assisting staff to
form objectives and plans, moving from
‘telling’ and ‘selling’ to facilitating which is
seen as a creative and more effective level of
satisfaction and ownership.
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Types of Appraisals (contd)
Upward Appraisal: It is increasingly used to
reflect the growing trend for organizations to
recognize that they have a duty to provide
effective working systems for employees.
Employees are invited to provide managers
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Types of Appraisals (contd)
Peer Appraisal: Involves members of teams
evaluating each other.
One of the arguments for this type of system
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Types of Appraisals (contd)
The term refers to the various sources of
data: boss, peers, customers and reporting
staff, in order to achieve a more
comprehensive understanding of the
performance relationships and retain positive
employee relations.
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Recent Trends in Performance
Appraisal
Reduction in paperwork
Clarity of objective setting
Emphasis on the quality of the review
discussion
Greater involvement of staff in the process
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Disadvantages of Appraisals
Overtime to complete the paperwork
Vague objectives and inconsistent standards
of objective setting.
Emphasis on getting the review ‘over’ rather
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Disadvantages of Appraisals
Narrow individual orientation that ignores
wider feedback and operating context.
Failure to integrate appraisal issues within
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