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Performance Appraisal in Human

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Performance Appraisal
 Performance Appraisal Systems take a variety
of forms and are central to Performance
Management Systems.
 Appraisal takes place annually between the

manager and the employee. However there


are number of trends that are changing the
style and relationship of the appraisal.

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Performance Appraisal
 One important trend is to hold periodic
reviews on a more regular basis.
 This allows for a more dynamic process of

discussion and adjustment to objectives to


counter the criticism that objectives set and
reviewed annually do not fulfill to important
aspects of the process.

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Performance Appraisal
 The objectives should remain relevant and
achievable.
 The process of dialogue allows for

relationship building and coaching that needs


to take place.

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Purpose of Performance Appraisal
 The main purposes for Performance Appraisal
include
◦ Evaluating Performances to enable a ‘rewards’
formula to be put into operation.
◦ Auditing to discover work potential, both present
and future, of individuals and teams.
◦ Construction succession plans for corporate
replacement planning.

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Purpose of Performance Appraisal
◦ Discovering training needs for identifying gaps to
be filled by formal training.
◦ Motivating staff to clarify and offer feedback on
standards and objectives.
◦ Developing individuals advising on, conducting and
explaining work methods to enable individuals to
take responsibility for their own performance,
training and development and working
relationships through feedback, dialogue and
information sharing.

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The Orientations in Performance
Appraisal
 Control Orientation: In this scheme, an
assumption that a superior is controlling
authority.
 This is often perceived by employees

negatively.
 The “them and us” attitudes are formalized

through power to judge via paperwork, which


seals a view of how well somebody is
perceived to work.

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The Orientations in Performance
Appraisal (contd)
 This approach works best where clear targets
are available, which can be judged obviously.
It improves a standardized appraisal that is
‘felt fair’.

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The Orientations in Performance
Appraisal
 Development Orientation: The development
appraisal does not start from the manager in
control but the need to deal with the
uncertainty in the minds of the employees
who genuinely want to know how they are
performing and what the organization thinks
of their contribution.

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The Orientations in Performance
Appraisal
 The employees need support to enhance
contribution and match their skills with
organizational needs.
 This is a bottom up approach.
 The demand to develop and a learning

climate are likely to evolve from such an


attitude.

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Types of Appraisals
 Top-down Schemes: is the most traditional
form of appraisal.
 This emphasizes both subordinate feedback

and the lead on objective setting coming


from the top.
 The problems faced by this type of appraisal

is that it stresses traditional organizational


hierarchies, there may be lack of impartiality
and favoritism.

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Types of Appraisals (contd)
 There can be lack of full knowledge of the
employee in some areas where manager’s
span of control may be wide.
 To counter the problems an independent

reviewer is often asked to review the


outcomes to avoid any potential bias.

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Types of Appraisals (contd)
 Self Appraisal: Rarely used, as independent
forms of appraisal but, encourages greater
ownership and participation in the appraisal
scheme through self-reflection and helps
ensure full preparation for the appraisal
discussion.

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Types of Appraisals (contd)
 In an open environment it allows managers to
shift from a directive, informing style to
counseling style, thereby assisting staff to
form objectives and plans, moving from
‘telling’ and ‘selling’ to facilitating which is
seen as a creative and more effective level of
satisfaction and ownership.

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Types of Appraisals (contd)
 Upward Appraisal: It is increasingly used to
reflect the growing trend for organizations to
recognize that they have a duty to provide
effective working systems for employees.
 Employees are invited to provide managers

with a rating on such dimensions as effective


communication, involvement in decision-
making, clarity of objectives and goals and so
on.

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Types of Appraisals (contd)
 Peer Appraisal: Involves members of teams
evaluating each other.
 One of the arguments for this type of system

is the pressure to treat internal working


relationships as internal feedback systems to
external customer feedback techniques.
 There are sensitivities involved and careful

development of staff is required in using such


schemes.
Types of Appraisals (contd)
 Multi-dimensional Appraisal: It is also called
‘360- Degree Appraisal’.
 It is used to collect data from outside the

immediate team and often from external


customer feedback.
 Its key advantage is to overcome the

criticisms of impracticalities and lack of


knowledge of a single appraiser.

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Types of Appraisals (contd)
 The term refers to the various sources of
data: boss, peers, customers and reporting
staff, in order to achieve a more
comprehensive understanding of the
performance relationships and retain positive
employee relations.

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Recent Trends in Performance
Appraisal
 Reduction in paperwork
 Clarity of objective setting
 Emphasis on the quality of the review

discussion
 Greater involvement of staff in the process

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Disadvantages of Appraisals
 Overtime to complete the paperwork
 Vague objectives and inconsistent standards

of objective setting.
 Emphasis on getting the review ‘over’ rather

than on the quality of the interview process.

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Disadvantages of Appraisals
 Narrow individual orientation that ignores
wider feedback and operating context.
 Failure to integrate appraisal issues within

the wider organizational and operational


reality.

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