Documente Academic
Documente Profesional
Documente Cultură
0
Business Process Framework
Im
• eTOM processes, flows and
ple View
Vi t e m
information are input as
me
ew
s
Sy
nt
requirements to the NGOSS
ati
Ordering 3 Use Case
Thu Apr 05 12:47:19 2001
Use Case Diagram
Provider Services
Gateway Services
System View
on
Ordering3
Process
Gateway Customer
Interface Management
Customer
Interface
OSS
Customer
Order
Manager Product
Fulfillment
Manager
<<SDM>> <<SDM>>
•
CustomerContact ProductRequest
Va
<<SDM>>
ProductCatalog
*
<<SDM>>
<<SDM>> InvoiceInquiry *
Customer
<<SDM>>
ProductService
<<SDM>>
CreditViolation
el
Customer Management Services Product Management Services
od
li d
through Shared
at
Information/Data and NGOSS
e
Systems Integration Model
Knowledge
• Feedback from the NGOSS
development cycle is used to Base
Ne
n
validate the eTOM
Ru
e d
Customer
Customer
Relationship Update Customer Solutio n
Management Pr e-Order Receive Pre-Order Contact Record Alternatives
Feasibility Feasibility Request Available
Reques t Made
Inf ormation
Resource
Infras'ture Det ermine Provide Availability
Dev't and Resource Date
Mngmnt Availability
Supplier/
Partner
Bu iew
ew e
Vi Tim
• eTOM has already
si n
V
n-
e ss
Ru
of Concept’ work
Customer
Supplier
Source: P. Keen and M. McDonald, The eProcess Edge, Osborne/McGraw-Hill, Berkeley, 2000
Customer
Strategy,
Infrastructure & Operations
Product
Service
Resource
(Application, Computing and Network)
Supplier/Partner
Suppliers/Partners
Enterprise Management
• “SIP” encompasses
strategy and lifecycle Strategy, Infrastructure & Product
management processes in
Strategy & Infrastructure Product
support of operations Commit Lifecycle Lifecycle
Management Management
– Strategy & Commit
Marketing & Offer Management
– Infrastructure Lifecycle
Management
– Product Lifecycle
Service Development & Management
Management
those in “OPS”
Supply Chain Development & Management
Enterprise Management
Brand
Brand Disaster
Disaster
Stakeholder
Stakeholder &&
Strategic
Strategic &
& Management,
Management, Recovery,
Recovery,
External
External
Enterprise
Enterprise Market
Market Security
Security &
&
Relations
Relations
Planning
Planning Research
Research Fraud
Fraud
Management
Management
&
& Advertising
Advertising Management
Management
Research Enterprise
Enterprise Quality
Quality
Financial Research &&
Financial &
& Human
Human Development, Management,
Management,
Asset Resources Development, Process
Asset Resources Process && IT
IT
Technology
Technology Planning
Management
Management Management
Management Planning &
&
Acquisition
Acquisition Architecture
Architecture
Enterprise Strategic & Brand Management, Stakeholder & External Disaster Recovery,
Management Enterprise Market Research & Relations Management Security & Fraud
Planning Advertising Management
Research &
Financial & Asset Human Resources Development, Enterprise Quality
Management Management Technology Management, Process & IT
Acquisition Planning & Architecture
18 ©TeleManagement Forum June 2002
eTOM and Beyond
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