Documente Academic
Documente Profesional
Documente Cultură
Vinod Jindal
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Objectives
2
Assessing Interpersonal Relationship
3
Consequences of Poor Relationship
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Exercise
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Emotional competence
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To be successfull
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Self
Awareness
Factors of
Social Self
Emotional
Awareness Management
Intelligence
Social Skill
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Do I practice Self Edit and Self Audit?
My likings My dislikings
My strengths My Weaknesses
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Foundations of Effective
Interpersonal
Relationship
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A REALISTIC VIEW OF SELF AND
OTHERS
A realistic view of
self
An accurate
perception of others
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Johari Window
[Joseph Luft & Harrington]
KNOWN 1
TO 2
OTHERS OPEN BLIND
NOT 3 4
KNOWN
TO HIDDEN UNKNOWN
OTHERS
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Effective interpersonal
Communication
Be sensitive to feelings of others.
Be a good sender and receiver.
Be Empathetic.
Give & receive feedback.
Listen to others patiently &
actively.
Mind Verbal and nonverbal
communication.
ACTIVITY
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Process of Communication
SENDER RECEIVER
Encodes MESSAGE Decodes
FEEDBACK
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Key to effective interpersonal communication
- Stephen R Covey
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INTERPERSONAL ACCOMMODATION
Basic Process of
Accommodation
Conflicting, Congruent
& Complementary
Pattern of
Accommodation
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IMPROVING SOCIAL COMPETENCE
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MAINTAINING INTEGRITY
Exercise
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BEING SENSITIVE
(to the requirement of the situation)
Respecting social
conventions
Understanding role
requirements
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SOURCES OF DIFFICULTY IN
RELATIONSHIP
I-IT ORIENTATION
EGO-CENTRICITY
MANIPULATION
DECEITFULNESS
OVERCONFORMITY
OVERDEPENDENCY
REBELLIOUSNESS
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SOURCES OF DIFFICULTY IN
RELATIONSHIP
HOSTILITY
INFERIORITY FEELING
EMOTIONAL
PREJUDICE
UNREALISTIC
EXPECTATIONS
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General Principles
Remember we are dealing with emotions, prejudice,
and vanity as well as with logic.
Try to get other person’s point of view.
Everybody is more interested in himself.
We can make others feel important with manners &
little courtesies.
Hatred is never ended by hatred but by love.
Nobody likes blunt assault on the ego.
Always suggest and let others conclude.
Be a good listener- never interrupt.
Other man may be totally wrong but we cannot
make him think so.
We cannot win an argument.
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General Principles
Life is an echo/ a boomerang.
We see things not as they are but as we are.
Avoid envy/jealousy-crab mentality.
Adopt win/win principle.
Accept responsibility.
Choose your words carefully.
Do not criticize/complain.
Smile, be humorous & kind.
Give honest & sincere appreciation.
Accept mistakes immediately & willingly.
Congratulate when someone admits faults.
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Be grateful but do not expect gratitude.
Avoid bearing grudges- Forgive & Forget.
Beware of half-truths.
Practise Humility.
Be understanding & caring.
Avoid ego-’I know it all’ attitude.
Practise courtesy on daily basis.
Never be sarcastic to put others down.
Show Empathy.
Try to be a better person.
Pray & Meditate.
Meditation
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Remember
The six most important words
I admit I made a mistake.
The Five most important words
You did a good job.
The four most important words
What is your opinion?
The three most important words
If you please.
The two most important words
Thank you
The one most important words.
WE
The Least important word
I 26
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Each person has:
Three Ego States
PARENT
ADULT
CHILD
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PARENT
ADULT
CHILD
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NURTURING
P
PREJUDICIAL
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According to Claude Steiner Parent
Ego State is divided into:
1) Nurturing Parent
2) Critical Parent
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P
Experiences &
Parental training
Adapted Child that influences the
Child
Emerging Little Professor
Adult in Child Untrained infant
Natural Child
in the Child
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Any time one person recognises another with
a smile,
a nod,
a frown,
a verbal greeting, etc.
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Types of Transactions
Complementary
Crossed
Ulterior
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Complementary Transaction
A message sent from a specific ego state,
gets the predicted response from others
specific ego state
Appropriate & expected & follows the
natural order of healthy human relationships
(Berne)
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P 1 P
A A
C 2 C
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P P
1
A A
2
C C
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Crossed Transaction
An unexpected response is made to the
stimulus
An inappropriate ego state gets activated
Lines of transacting between the people are
crossed
A frequent source of pain between people
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P P
2
A A
1
C C
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Ulterior Transactions
Most Complex Transaction
Involve more than two ego states
Ulterior message sent is disguised
under a socially acceptable
transaction
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P P
A A
C C
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ASSERTIVENESS
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Aggressive Behaviour
Getting your own point across at other
people’s expense
Getting your own way, no matter what
Getting people do the things they don’t
want to do
Being loud, violent, abusive, interrupting
others
Winning at all cost
Aggression can be direct or indirect.
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Aggressive Behaviour
Wins argument at the expense of
others
Is felt to be a prosecutor
Is disliked and feared
Is overbearing to others
Is seen as wilful and uncaring
But is really a coward underneath
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Passive behaviour
Keeping quiet for fear of upsetting others
Bottling things up
Avoiding conflict at any cost
Always putting other people’s needs first
Not expressing your feelings, preferences
Going along with things you don’t agree with
Inwardly burning with anger & frustration
Bing vague about your ideas
Indecisive while really knowing what you want
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Passive People
Loses arguement
Don’t do what they want or need
Is indecisive
Is negative, self pitying
Is lacking in will power
May become bitter and resentful in
later life
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Assertive Behaviour
Honest to self and other people
Listening to other’s point of view
Understands other’s situation
Expressing self but not at the expense
of others
Able to reach workable solution
Making decisions, dealing with conflicts,
speaking up
Honest and caring
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Assertive Behaviour
Win-Win strategy
Conflicts are resolved openly
Early solutions
Confidence increases
Recognition by others
Retain their dignity
Grievance – the missed promotion
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