Banking industry has been playing a crucial role in providing financial solution to the common people.

Different banks have designed innumerable financial products for the general customer needs. Saving bank account and current account are the most frequently used products offered by the banks. Hence it is in due for the banks to provide benefits to customers who seeks their services. ING Vysya bank also provides services related to saving account and current accounts. The comparative study will provide related information about the services provided by the other comparative banks. hence it would help ING Vysya banks to project its self in an better way in the market scenario it would be also be helpful in terms of modifying their product according to customer needs.

1. To project CASA as the productive avenue for saving activities 2. To show the low range of savings options available in banks by explaining its various schemes. 3. To compare the facilities based on banks provided and show which scheme is best for the savings based on his income factor. 4. To help a customers make a right choice of reserve for their money, while considering the interest rates, features and charges applied.

Sample size The questionnaire survey was done among 100 respondents in the city of Brahmapur. The respondent from different age, sex and profession were considered. The sample size is a representation of the universe. Methodology Data for this study was collected from two types of sources.

Data collection methods

Mainly the data collected were from primary and secondary methods of data collection. The primary method was through a questionnaire. The secondary data collection methods included data from existing records, internet and office database.

Data tabulation
The data collected were tabulated as per the response so as to analyse them in the most suitable manner.

The analysis of the tabulated data is done by incorporating the data into the chart types. The charts used are convenient to study the responses obtained from the survey. The analysis of a few questions from the questionnaire has been shown below.

1. Comparison on services and charges of savings account in different banks

ING Vysya
Details Minimum Balance Requirement Quarterly service charges for Non maintenance of QAB

ICICI bank
Details Minimum Balance Requirement Quarterly service charges for Non maintenance of QAB

Charges/features 5000/600/Free charge if withdraw from any bank

Charges/features 10,000//Free charge if withdraw from any bank

ATM

ATM

Cheque book issues

Free PAP Cheques - Free

Cheque book issues

Free PAP Cheques - Free

HDFC bank.
Details Minimum Balance Requirement Quarterly service charges for Non maintenance of QAB

IDBI bank
Details Minimum Balance Requirement

Charges/features 10,000/-

Charges/features 5,000/-

Rs. 750 withdrawal transaction per month at Non-HDFC Bank ATM. Additional transaction done at Non-HDFC Bank ATM - Rs 20/- per transaction. Per transaction limit will be Rs 10,000/Free - 25 cheque leaves per calendar quarter Additional chequebook of 25 leaves

ATM

Quarterly service charges Rs. 750 for Non maintenance of QAB

ATM

Additional transaction done at Non-IDBI Bank ATM - Rs 20/- per transaction. Per transaction limit will be Rs 10,000/Free - 25 cheque leaves per calendar quarter Additional chequebook of 25 leaves

Cheque book issues

Cheque book issues

Among these saving account ING Vysya is the best bank and with minimum balance of 5000/- and don t have any charges for using of ATMs in other banks.

2. Comparison on services and charges of current account in different banks

ING Vysya
Details Minimum Balance Requirement

ICICI bank
Details Minimum Balance Requirement Quarterly service charges for Non maintenance of QAB

Charges/features
Rs.10,000

Charges/features
Rs.20,000 Rs. 750 Rs.20/- per Cash withdrawal in other banks Free - 25 cheque leaves per calendar quarter Additional chequebook of 25 leaves Charge for free every cheque transaction Rs 250 per statement

Quarterly service charges Rs. 750 for Non maintenance of QAB

ATM
Cheque book issues

FREE and Rs.20/- per Cash withdrawal in other banks Free - 25 cheque leaves per calendar quarter Additional chequebook of 25 leaves Rs 200 per statement

ATM
Cheque book issues

Additional Statement

Additional Statement

HDFC bank.
Details Minimum Balance Requirement Quarterly service charges for Non maintenance of QAB

IDBI bank
Charges/features
Rs.10,000 Charge of Rs.750/- per quarter Rs.250/- p.a. Charges Rs 2/- per leaf Rs 250 per statement Rs.2.00 per Rs.1000/Minimum Rs.50/Details

Charges/features

ATM
Cheque book issues Additional Statement Issue of Demand Drafts (DD) / Duplicate DD

Rs 5,00,000 Minimum Balance Requirement Quarterly service charges Charge of Rs.750/- per for Non maintenance of QAB quarter Free ATM

Cheque book issues Additional Statement Issue of Demand Drafts (DD) / Duplicate DD

Rs 200 for every transaction Rs 250 per statement Free

Among these current account HDFC bank is the best bank and with minimum balance of 10,000/- and feature which is available is best for every business man

Are you a customer of these banks

60% 40% 20% 0% ING Vysya 49% 30% 17% 4% HDFC ICICI IDBI

30% of the respondents had a primary bank account of ICICI, 17% of the respondents had a primary bank account of HDFC 49% of the respondents had a primary bank account of ING Vysya 04% of the respondents had a primary bank account of IDBI

80 60 40 20 0 HDFC ICICI ING IDBI

Trustworthy Aspiration Easy to deal with CUSTOMER friendly Speedy process

HDFC bank came across as the most Easy to deal with Bank, followed by Customer friendly. ICICI Bank came across as the most Customer Friendly bank followed by Easy to deal with. ING Vysya came across as trustworthy bank followed by delivers on promises. IDBI is still required for development in customer relations.

3.How often do you visit the bank branches and ATMs ?

6 % 4 % 25% 7% 2% Twice a week 5% Once in a month 1% others

Once a week

BRANCHES 4 % of the respondents said they visited the branches once a month 7% of the respondents said they visited the branches once a week 2% of the respondents said they visited the branches twice a week 42% of the respondents said they visited the branches others (greater than one month) ATMS 6 % of the respondents said they visited the ATMs once a week 25% of the respondents said they visited the ATMs twice a week 5% of the respondents said they visited the ATMs once a month 1% of the respondents said they visited the ATMs

80% 70% 60% 50% 40% 30% 20% 10% 0%

42% branch ATMS

ING Vysya bank is trust worthy bank as it is oldest bank There are less number of student customer in this bank There are more customers who are using ATMS for transaction. There are more number of salary based customer. As there is no ATM charges for using in other banks ATM

 As there are more customer for ATMS so do concentrate on having more ATM counters in this city. It also gives a reputation for banks. It will also attract more customers. The bank maintain your customer as you are having large number of customers The bank need to target more student customers by offering accounts with minimum balance of Rs 100

After interpreting the above data the performance of deployed schemes also plays a major role for the investor to make the decision of savings. The return of the scheme itself is not sufficient in order to know where to have an account But the return with features is also useful for an investor to decide upon opening the accounts in banks