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The attractiveness of opportunities to the firms depends on the resources available to exploit them
Resources
and Capabilities
Creating
Sustainable
Porters and Treacy and Wiersemas typologies Growth Strategies Blue Ocean (Kim and Mauborgne)
CA will be sustained if: other firms costs of imitation are greater than benefit of imitation the firm is organized to exploit advantages
Resource Based View (RBV) Barney, Wernerfelt Internaldescribes firms internal characteristics and performance Firms have idiosyncratic, not identical strategic resources. Resources are not perfectly mobile and therefore heterogeneous. This can be maintained over time
Externaldescribes environmental conditions favoring high levels of firm performance Assumptions Firms within an industry have identical strategic resources. Resources are highly mobile (easily bought and sold) and therefore homogeneous.
Key
Concepts
Resources,
and
capabilities/ competences
Western vs. Japanese approach to strategy Core competencies (resources & capabilities)
1970s
Komatsu a $2.8bn co. making earth moving equipment, robots & Honda not yet semiconductors exporting cars to Honda as big in US US as Chrysler Canon making first Canon matched halting steps in Xerox market share reprographics
1985/7
Strategic fit vs. leveraging resources Trim ambition to match available resources Strategy as positioning according to industry rules Planning as projecting the present forward rather than folding the future back Innovation as peripheral Narrow conception of maturity Portfolio management vs. business development
and to concentrate on Performance Gaps Improving quality Improving productivity Managing/reducing costs Improving business processes Improving market position Fending off competitors Improving information systems Improving distribution systems
communicating value (Internal Communication Vertical and Horizontal) Leave room for individual & team contributions
Growing Leveraging technology Leveraging people resources Building a learning organisation Building new capabilities and skills Building synergy across businesses Building alliances with customers/ competitors Finding new opportunities
Competitive pressure is increasing in all industries Industry boundaries are constantly changing The profitability range is as great within industries as it is between industries
On resources
Barriers to Entry
Patents Brands Retaliatory capability Market share Firm size Financial resources Process technology Plant size Low-cost inputs Brands Product technology Marketing capabilities
Cost Advantage
Competitive Advantage
Differentiation Advantage
When the external environment is in a state of flux, the firm itself is seen
in terms of its bundle of resources and capabilities, and this may be a more stable basis on which to define its identity.
Hence a definition of the firm in terms of what it is capable of doing may offer a more durable basis for strategy than a definition based upon the needs the business seeks to satisfy This is done through an Internal Analysis
Robert Grant (2000) Contemporary Strategy Analysis
compared with others in the same industry Whether its through FIT or STRETCH - Competitive advantage is derived from the distinctiveness of an organisations capabilities
or
generation of superior product or service at
standard cost
Strategic capability is the adequacy and suitability of the resources of an organisation for it to survive and prosper
Resources
Tangible resources physical assets of an organisation Intangible resources non-physical assets of an
Capabilities / Competences
The activities and processes through which an
organisation
Financial Resources
In addition to Capital, cash, debtors/ creditors, suppliers of money (bankers, shareholders, etc) includes the firms borrowing capacity collection capacity The firms formal reporting structure and its formal planning, controlling, and coordinating systems Sophistication and location of a firms plant and equipment Access to raw materials Stock of technology, such as patents, trade-marks, copyrights, and trade secrets
Organizational Resources
Physical Resources
Technological Resources
SOURCES: Adapted from J. B. Barney, 1991, Firm resources and sustained competitive advantage, Journal of Management, 17: 101; R. M. Grant, 1991, Contemporary Strategy Analysis, Cambridge, U.K.: Blackwell Business, 100102.
Human Resources
Innovation Resources
Ideas Scientific capabilities Capacity to innovate Reputation with customers Brand name Perceptions of product quality, durability, and reliability Reputation with suppliers
Reputational Resources
SOURCES: Adapted from R. Hall, 1992, The strategic analysis of intangible resources, Strategic Management Journal, 13: 136139; R. M. Grant, 1991, Contemporary Strategy Analysis, Cambridge, U.K.: Blackwell Business, 101104.
How an organisation employs and deploys its resources Efficiency and effectiveness of physical, financial, human and intellectual resources How they are managed Cooperation between people Adaptability Innovation Customer and supplier relationships
Learning
1.
What opportunities 2. What possibilities exist for using exist for economising on existing resources the use of more intensely and resources in more profitable employment?
Eg concentrate marketing attention on fewer key power brands Unilever Kraft Foods
Eg Eisner at Disney
Film library via Video Studios via Touchstone Marketing theme parks
While resources are the source of a firm's capabilities/competencies, capabilities/competencies are the main source of competitive advantage But on their own few resources are productive
coordination of teams of resources A capability is the capacity for a team of resources to perform some task or activity
Production routines:
eg Toyota
practices
of Jack Welch ?
Coordination between
A culture of cooperation & commitment Trade-offs between efficiency & flexibility Economies of experience
The diversified corporation is a large tree. The trunk and major limbs are core products, the smaller branches are business units;
the leaves, flowers and fruit are end products. The root system that provides nourishment, sustenance, and stability is the core competence. You can miss the strength of competitors by looking only at their end products, in the same way you miss the strength of a tree if you look only at its leaves.
Core competencies are the collective learning in the organisation, especially how to coordinate diverse production skills and integrate multiple streams of technology Prahalad & Hamel (1990) a set of differentiated skills, complementary assets, and routines that provide the basis for a firms competitive capacities and sustainable advantage in a particular business
(Teece, Pisano & Shuen 1990: 28)
Makes
a significant contribution to customer perceived value (or significant process and manufacturing cost advantage)
Provides access to a wide variety of
existing & new markets Is difficult for the competitors to imitate complex or sometime even a simple but elegant (SWA)harmonisation of production technologies & skills
Competitor differentiation
Sharp and Toshiba in flat screen display at the heart of the laptop Honda in engines & power trains for cars, motorcycles, lawn mowers & generators HP in measurement, computing and communications; 3Ms in adhesives, substrates and advanced materials.
Companies should be organised as a portfolio of competencies, building Marketing strategy around resources that meet key tests
Continually improve and upgrade resources, acquiring
Examine scope of the business, maximising value from resources through their utilisation in new areas
Do not compete in markets where resource advantage
lacking
What
are your core competencies and/or core rigidities What actions are you taking to build your future core competencies?
Unique Historical Conditions First mover advantages Path dependence Causal Ambiguity Causal links between resources and competitive advantage may not be understood Bundles of resources fog these causal links Social Complexity The social relationships entailed in resources may be so complex that managers cannot really manage or replicate them Patents
rights Can be a two-edged sword as firms disclosure may decrease costs of imitation by other firms
examples: formal and informal reporting structures, management controls, compensation policies, relationships, etc.
these structure and control mechanisms complement other firm resourcestaken together, they can help a firm achieve sustained competitive advantage (3M Company rewards innovation and risk-taking)
Strategic (Marketing) Assets - (Owns) Brands, patents, infrastructure, proprietary Core Competencies (Knows) skills & unique capabilities Core Processes (Does) Activities, routines,
Brand building
Hamel (2001)
Managers
paradox: Core capabilities simultaneously enhance and inhibit development Examined a range of NPD projects some of which had close and some a lowerfit with core capabilities Eg. DIGITAL, KODAK..
Technical systems
Managerial systems
3. Skills and
Four dimensions to the knowledge set 1. its content is embodied in employee knowledge and skills (firm specific knowledge & scientific understanding) 2. Embedded in technical systems: accumulating, codifying and structuring the tacit knowledge in peoples heads. Greater than the sum of its parts/ 3. Guided by managerial systems: formal and informal ways of creating and controlling knowledge 4. The values and norms associated with the various types of embodies and embedded knowledge and with the process of knowledge creation and control
Source: M.E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, 1985. Used with permission of The Free Press, a division of Simon & Schuster, Inc. 1985, 1988 by Michael E. Porter. All rights reserved.
Exhibit 3.6
To To
diagnose strategic capability understand how value is created or lost in terms of the activities undertaken
The value chain describes the activities within and around an organisation which together create a product or service
Identifies
clusters of activities providing particular benefit to customers Highlights activities which are less efficient and which might be de-emphasised or outsourced Requires managers to think about the role of such activities Can be used to identify the cost and value of activities
Source: M.E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, 1985. Used with permission of The Free Press, a division of Simon & Schuster Inc. 1985, 1988 by Michael E. Porter. All rights reserved.
Exhibit 3.7
Specialisation of roles
Underpins excellence in creating best-value products
Order Du Pont Du Pont (Fibers) (Fibers) Milliken Milliken (Fabric) (Fabric) Delivery
(Apparel) (Apparel)
Delivery Delivery
Competition is between networks, not companies. The winner is the company with the better network.
Order
Delivery
Delivery
Competition is between networks, not companies. The winner is the company with the better network.
Where are cost and value created? Which activities are vital to an organisation? Where are the profit pools? Make or buy?
Retain direct control of core capabilities Outsource less important activities Potential profits at different parts of the value network Availability of competences to compete in these areas Outsourcing Develop competence in influencing performance of
other organisations
Add activities to support learning, e.g. venturing business units Manage organisational knowledge
Develop spiral of interaction between tacit and explicit knowledge Question core rigidities
Resource based perspective states Competitive advantage is derived from strategic capabilities which are identified through Internal Analysis
Strategic capability comprises tangible and intangible resources deployed via capabilities / competences For sustainable competitive advantage strategic capabilities must be valuable, rare, robust or non-substitutable/ inimitable
Value chain/value network to understand cost and value creation In an ever changing environment Management of strategic capabilities involves stretching capabilities and building dynamic capabilities
Today's Agenda Porters Generic Strategies Treacy & Wirsemas 3 Value Disciplines Being Best of Both or stuck in the middle ? Growth Strategies
Challengers
Through External Analysis we analyse the environment / industry / competitive factors that can affect a firms profits In Organisational Resource Analysis we discussed firm-specific factors that impact on a firms competitive advantage and now we further analyse firm specific factors vis--vis rivals
External
Are you in an attractive market? ie one where average player makes an economic profit
Internal
Keynon and Mathur A strategic business unit is a part of an organisation ague that competitive for which there is a distinct external market for advantage is not so goods or services that is different from another SBU much at the SBU level but from the offering and particularly from External Internal Future Offerings. Same customer types Similar products/services
Same channels
Similar technologies
Similar competitors
Support activities
Firm Infrastructure
M Human Resource Management ar gi n Technology Development Procurement
Operations
Inbound Logistics
Outbound Logistics
Service
Primary activities
M ar gi n
Displays total value comprising value activities & margins Divided into primary and support activities Useful framework for analysing opportunities for Resource allocation Differentiation Cost reductions
Value chain for the firm and value chain for the industry
SOURCE: Adapted with the permission of The Free Press, an imprint of Simon & Schuster Adult Publishing Group, from Competitive Advantage: Creating and Sustaining Superior Performance, by Michael E. Porter, 12. Copyright 1985, 1998 by Michael E. Porter.
Figure 4.1
Cost-leadership strategy the firm strives to be the lowest-cost supplier and thus achieve superior profitability from an above-average pricecost margin. (Product) differentiation strategy the firm strives to differentiate its product (or service) from rivals products, such that it can raise price more than the cost of differentiating and thereby achieve superior profitability. Focus strategy the firm concentrates on a particular segment of the market and applies either a cost-leadership or a differentiation strategy.
Can
still earn returns when rivals have competed away profits Buyers can only bargain down to level of next most efficient competitor Have flexibility to cope with price increases from suppliers Scale economies deter new entrants and make substitutes less attractive
Economies of scale and learning effects are potentially significant, but no firm seems to be exploiting them Opportunities for enhancing the products perceived benefit are limited by the nature of the product
(commodities --- garments sector in Malaysia was getting provided the opportunity for Walmart and Dell then.
Consumers are relatively price sensitive and are unwilling to pay much of a premium for enhanced product attributes
(eg. selling to government - In the food-retailing in Malaysia
commoditised during/post asian crisis even a brand like British India was selling at RM 20/unit)
(Bezanko 2000)
Disaggregate
different activities in the total cost of the product Compare the costs by activity Identify the cost drivers Identify linkages: how costs in one activity influence costs in another Identify opportunities for reducing costs
(increase volume, reduce labour costs, outsource)
An
integrated set of actions taken to produce goods or services (at an acceptable cost) that customers perceive as being different in ways that are important to them
Nonstandardized products Customers value differentiated features
Brand
loyalty means buyers are less price sensitive and therefore less likely to move to lower cost rivals or substitutes Customer loyalty and uniqueness create entry barriers Higher margins provide protection against powerful suppliers
1. 2. 3.
Raises the firm above intense price competition rivalry Uniqueness and customer loyalty act as a barrier to entry Able to ward off threat of substitutes.
Inbound Logistics:
quality of components &
Operations: Outbound logistics: Marketing & sales: Service: consumer credit (What are your classic examples?)
building brand reputation faster delivery defect free products (6 sigma)
materials
The worst strategic error is to be stuck in the middle or to try simultaneously to pursue all the strategies. This is a recipe for strategic mediocrity and below-average performance, because pursuing all strategies simultaneously means that a firm is not able to achieve any of them because of their inherent contradictions. (Porter, 1990, p.40).
- e.g. more expensive components - e.g. better trained or more highly skilled labour - e.g. higher advertising and promotion costs Therefore if firms pursue best of they are likely to
lose out to cost leaders and and top end competitors; also suffer from a blurred corporate image
Why? High quality products drives market share which gives scale and learning benefits and reduces average costs The rate at which accumulated experience reduces costs is greater for higher quality products Inefficiencies muddy the relation between cost position and differentiation position: Porter may have been observing inefficient firms, not a true trade-off between quality and cost Consumers do not think in terms of polar opposites? Think of a trade-off in terms of value for money (e.g. Hotels)
Figure 6.2
Value disciplines
Providing reliable products and services at competitive prices with minimal difficulty and inconvenience (Similar to Cost ?) Eg Dell, Air Asia ?!
Segmenting and targeting precisely and then tailoring offerings to match exactly the demand of those niches. Combine detailed customer knowledge with operational flexibility. Lifetime profit vs single transaction
Offering customers leading-edge products and services that consistently enhance the customers use or application of the product, thereby making rival's goods obsolete Speed to market
Eg Nike, Sony, 3M
Production
R&D
Product innovation
HR
Transactional leadership
Transformational leadership
A growth market means a growing product market. Attractive to companies because: Gaining share is easier Share gains are worth more Price competition is likely to be less intense Early entry may be necessary to keep pace with technology Strategic options depend on market position Market leader (defensive) Market challenger (aggressive)
83
Is it conventional wisdom? Normally used to guide resource allocation decisions Reality growth markets represent opportunities but also substantial risks and challenges
Firms to beware of shakeout phase! A market is neither attractive or unattractive because of high growth REAL QUESTION: CAN THE FIRM EXPLOIT THE OPPORTUNITIES PRESENTED BY MARKET GROWTH TO GAIN COMPETITIVE ADVANTAGE?
84
Overcrowded
market (market share) providing high charged environment for a shakeout Inadequate distribution Inadequate resources Key success factors change Leap frogging competitor Market does not grow!!!!
85
When
firm is able to ; Develop strong customer loyalty Develop broad product line Create delayed obsolescence Possess experience curve advantage Possess absolute cost advantage Possess high initial price structure
86
Maintain
leading position in view of rising competitors, fragmentation of market segments and threat of product innovation.
87
Seek
sales from competitors (Confrontation) Five Confrontation Strageiges (Koter and Singh 1981)
Frontal attack Flanking attack Encirclement attak Bypass strategy Guerilla tactics
Target competitor
FRONTAL ATTACK
CHALLENGER
ENCIRCLEMENT STRATEGY
89
Kotler and Singh suggest six holding Strategies Fortification or Position Defence Erecting barriers to copy and/or entry (differentiation, brand building etc)
LEADER
Market expansion strategy
102
Market size and customer characteristics Number and relative strengths of competitors or potential competitors in that market Leaders own resources and cabalities / competencies
103
COMMON STRATEGIC TRAPS DURING MARKET SHAKEOUTS Failure to anticipate transition from growth to maturity No clear competitive advantage Assumption that an early advantage will insulate the firm from price or service competition Sacrificing market share in favour of short-run profit.
104
Mature
markets are characterised by fewer stronger firms that have survived the shakeout phase At this stage potential customers have adopted the product and rate of sales growth declines Primary objective HOLD existing customers Declining markets are characterised by low sales due to customers,or obsolesence of product category. Options harvest or consolidate or divest.
105
When ?
Market leader in a mature or declining market. Costs exceed benefits of building Significant barriers to entry
Strategic focus
Monitoring the competition Confronting the competition Competitive equilibrium and implicit collusion Avoid price wars !
106
Attractive conditions
Market is mature or declining (dog products) Core of loyal customers Future breadwinners exist When restructuring is more profitable than divestment Increase cashflow from current sales rather than
Strategic focus
Eliminate R&D expenditure Product reformulation Rationalise product line Cut market support Maintain or Consider increasing price
107
When ?
Small company with limited Resources with large competitors dominating main segments Niches that can provide an Opportunity Major players are neglecting the needs of some customers Strategic focus
Attractive conditions
Loss-making products or business drain on resources Often low share in declining Strategic focus markets Get out quickly Costs of turnaround exceed BUT do not benefits damage Removal will not significantly reputation if more affect sales of other products products/brands Other companies value business exist significantly higher than current firm Minimise the costs
109
Marketing Range
Strategy formulation should adapt to evolving markets. of strategic options for growing, mature and declining markets. simply assume that growing markets are attractive but not declining ones.
Cannot
The
supply exceeds demand globalization accelerated commoditization of products and services increasing price wars shrinking profit margins brands are becoming more similar
Two worlds
Align the whole system of a Align the whole system of a strategic firm's activities with its firm's activities in pursuit of choice of differentiation or low differentiation and low cost. cost. VALUE INNOVATION
COST
VI VI
VALUE
Head-to-Head Competition
Focuses on rivals within its industry
Strategic Group
Focuses on competitive position within strategic group Focuses on better serving the buyer group
Looks across strategic groups within its industry Redefines the buyer group of the industry Looks across to complementary product and service offerings that go beyond the bounds of its industry Rethinks the functional-emotional orientation of its industry
Buyer Group
Scope of Product and Focuses on maximizing the value Service Offerings of product and service offerings within the bounds of its industry Functional-emotional Focuses on improving priceOrientation of an performance with the functionalIndustry emotional orientation of this industry Time/Trends Focuses on adapting to external trends as they occur
Core Customer
Noncostumer
Soon-to-beNC
Refusing Customer
No Rethink YES
Price Is your price easily accessible to the mass of buyers?
YES
Cost Can you attain your cost target to profit at your strategic price?
No Rethink
No Rethink
YES
Adoption What are the adoption hurdles in actualizing your business idea? Are you addressing them up front?
No Rethink
YES
References
W. Chan Kim, Rene Mauborgne, Blue Ocean Strategy, 2005, Havard Business School Press. http://www.blueoceanstrategy.com http://www.hotelformule1.com