Business Strategy

The Cultural Web

Submitted by :

ABHILASH NAIR (11066) AMLAN SAHA (11072) ANIRBAN MAJUMDAR (11074) ANKIT CHOUKSEY (11075) ANUSTUP SREEMANI (11080) SECTION-B

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Culture of the NHS

NHS followed a ritual of infantilizing along with routine consultation and ward rounds which emphasized on the fact that the professionals were in control. The health service personnel were much into curing the patients rather than caring for them which projects a more professional image with little or no emotional attachment thus putting least emphasis on the mental health of the patients. The uniforms for the clinical and nursing staff and the high class facilities for the clinicians along with the distinct symbols for various institutions within the organization reflected the size and status of the hospital. The power structure was fragmented between the clinicians, nurses and managers and the senior professionals exerted control over the staff thus giving it a more mechanistic structure where activity was the focus rather than results.

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Summary of the analysis

Thus from the statements stated earlier about the culture of the NHS we can conclude that the organization was more concerned about standards of the staffs and employees and the quality of the service provided to the patients but with a materialistic approach. The disciplinary routine ward rounds and consultation sessions made it evident that the professionals exercised the power with little or no involvement of the patients in the process of decision making. Even though the culture of the organization emphasized enough on the processes and methods of working but the lack of caring and emotional attachment with the patients impacted the mental health of the patients thus making them more conscious and worried about their illness even if they did not have illness or any form of serious disease at all.

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Development of new strategies

This analysis aids in recognizing the importance of the organizational culture in the success of an organization and its impact on the perspective of the stakeholders and the customers about the organization as a whole. The work culture is an integral part of any organization and it has a major impact on the efficiency, productivity and the sustainability of the organization. It is evident that the culture in NHS was rigid enough with little scope of any alteration in the processes and methodologies of the activities in the organization, so it will not be very easy to develop any new strategy for the working process and implement them in the system but since the professionals have the authority and power, so any suggestion from the professionals are likely to get accepted by the staffs and employees without much attrition.