Tarun (DM-162) Vishal (DM-176) Saurabh (FN-102) Srikanth (FN-109) Tushar (FN-115) Nikhil (FN-121)

High Context
Less verbally explicit communication Less written/formal information More internalized understandings Long term relationships Knowledge is situational, relational. Decisions and activities focus around personal faceto-face relationships Asia, Middle East, Africa, South America

Low Context
Rule oriented More knowledge is codified, public, external, and accessible. More interpersonal connections of shorter duration Knowledge is more often transferable Task-centered US, Germany, Switzerland, Scandinavian

Hofstedes Cultural Variables

High context Collectivism vs. Collectivistic Individualism Power distance High Low context Individualistic Low

Masculinity vs. Femininity Femininity Uncertainty Weak Avoidance Message Speed Slow

Masculinity
Strong Fast

HC Vs LC Business Interaction
HCC
Form small groups and rely on groups for decision making. Use verbal and non verbal messages to convey meaning. Indirect and cyclical approach

LCC
Rely on working on their own. Rely on precise and literal meaning.

Straight to the point

Role play 1: Greeting your client

Dos
Know the correct manner in accordance with the culture of the client. Greet them in their native language. Ex: Bonjour for French client. Introduce yourself first. Lead your client to the meeting place.

Donts
Say to them: Nice to meet you. You are..... You havent met the person yet!!
Leave your clients up to themselves in your office.

After 15 minutes.........

Role play 1: Boardroom interaction

HCC
Focus on relationship building prior to doing business. Discuss everything in advance and consider meetings as just an official ceremony to announce them.
Timing is open and flexible.

LCC
Straight to the point. Inform the participants about the hard and necessary facts in the meeting . The decisionmaking process takes place within the meeting. Time is highly organized.

LCC to HCC
Nonverbal messages and gestures as important as what is said. Status and identity may be communicated nonverbally and require acknowledgement Face-saving is important. building a good relationship can contribute to effectiveness over time. Indirect routes and creative thinking important alternatives to problem-solving.

HCC to LCC
Things can be taken at face value rather than as representative of layers of meaning; Roles and functions may be decoupled from status and identity; Efficiency and effectiveness may be served by a sustained focus on tasks; Direct questions and observations not necessarily meant to offend, but to clarify shared goals Indirect cues may not be enough to get the other's attention

Modes of Interaction
Face to face communication E-mails Telephonic conversations Conference calls over the telephone Video conferencing Chat

Some Basic Etiquette

Understand the clients background Maintain a good body language and dressing style Display appropriate manners Actively participate in the conversation Avoid talking about political, religious and personal issues

Handling a telephonic conversation

Choose a good time to talk Opening the call Display genuine interest Provide a variety of contact options Follow up promptly

Conference Call etiquette

Dos
Setup the meeting in advance and communicate pass code. Learn to use the mute button appropriately.
Get each caller to say hello and introduce themselves. Keep minutes and do a concluding review.

Donts
Use cell phones or phones that pickup background noise. Assume everyone hears your voice.
Allow the topic to wander. Shuffle papers, Tap pencils, hum or other noisy activities.

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Email etiquette

Situation
To repeat Bad condition Previous
Avoid using Refer to Crosscheck . Expect earlier

Indian Context
Pardon screwed up back
but, yesterday, tomorrow regard did you understand me? prepone

UK/US Context
kindly repeat messed up ago(days), before(hours) However, Last day, Next day about this issue does that make sense for you? advance

Business Card exchanging etiquette

Dos
Be prepared, always have a handful with you.
Exchange cards smoothly, if the person is of higher position, wait for them to offer the card first. Have a good look at it for few seconds, offer a compliment about logo/design.

Donts
Hand out torn or worn business cards.
Hand out more than one card to a new contact. Place it in a bag, pocket or wallet, back pocket (doing so shows disrespect).

THANK YOU