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Introduction
A Greeting card company, located in San Diego, California Owner Suzy Spafford, founder and president Bill Murr, medical instrument manufacturer, proposed to team up and start a small greeting card company. Spafford created 8 card designs and agreed to 90% (Murr) and 10 % (Spafford) split. Murr supervised printing distribution. Suzy Zoo was officially launched in 1967. In 1970 Murr did not want to be involved in daily opeartions 4/17/12
Introduction
Distribution
Local stationary stores Mom and Pop stores on a smaller scale in Washington and Oregon
Within 2 years, the cards were selling throughout California Product Line Greeting Cards Internationally through licenses, distributors and direct sales. Colouring Books Calendars Gift wraps Coffee Mugs Plates 4/17/12
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Market Analysis
Stationary, chocolates The same price bracket contains many products which can substitute the cards as gifts
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Market Analysis
Intra-industry competition - High & Low Competitors Hallmark, American Greetings, Gibson, 1000. Low competition between big players High competition between small players
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Organizational Innovation
New idea of new cartoon characters on cards Kept changing the characters after few days. Targeted
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Business Plan
Financial
Initial finance was funded by Murr $600 Share of 90% (Murr), and 10% (Spafford) Later Spafford bought out Murr 80% making it 10% (Murr), and 90% (Spafford)
Operation Currently operating at a two-story, 52000 square foot 4/17/12 warehouse/office suite
Business Plan
Human Resources
Non-union operation with approx 50 employees. Minority owner and vice president Mr. Ray Lidstorm Office staff of approx 12 is maintained for accounting, marketing, purchasing credit and Suzy Spafford President customer service functions.
Ray Lidstrom CFO/COO
Product Developmen t
Warehouse
Publishin g/Licensin g
Accounting
Purchasing
Credit
Sales
Shipping
Production
Receiving
Data entry
Customer Service
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Business Plan
Marketing
Independent sales personnel The company maintained the merchandising policy for sales no fancy, plain, honest business. Used to hear the customers and retailers, Participated in trade shows as a way to expose the product line to different retailers.
National stationery gift show in New York Los Angeles gift show.
Also participated in regional trade shows through participation by its sales representatives.
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Changing characters
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Work on Character Bible. Story books names, personalities and dwelling places. Stuffed animals Animation (in collaboration with Walt Disney) Books and video having a circular effect on Suzys Zoo business Suggestions
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Thanks
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