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  • Interpersonal Skills and Personality Development

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    vijayanti_t
    268 vizualizări16 pagini
    The document discusses the importance of interpersonal skills for improving relationships, work environment, leadership abilities, productivity, and overall success. It identifies key interpersonal skills like listening, verbal and non-verbal communication, managing criticism and praise, and resolving conflicts. Each skill is then described in more detail with tips on how to develop and demonstrate that skill effectively. The document concludes by emphasizing that strong interpersonal skills are essential for becoming a good leader.

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    The document discusses the importance of interpersonal skills for improving relationships, work environment, leadership abilities, productivity, and overall success. It identifies key interpersonal skills like listening, verbal and non-verbal communication, managing criticism and praise, and resolving conflicts. Each skill is then described in more detail with tips on how to develop and demonstrate that skill effectively. The document concludes by emphasizing that strong interpersonal skills are essential for becoming a good leader.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    268 vizualizări16 pagini

    Interpersonal Skills and Personality Development

    Încărcat de

    vijayanti_t
    The document discusses the importance of interpersonal skills for improving relationships, work environment, leadership abilities, productivity, and overall success. It identifies key interpersonal skills like listening, verbal and non-verbal communication, managing criticism and praise, and resolving conflicts. Each skill is then described in more detail with tips on how to develop and demonstrate that skill effectively. The document concludes by emphasizing that strong interpersonal skills are essential for becoming a good leader.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 16

    Interpersonal skills

    An Introduction Mrs. Puja Bhatt Indu Management Institute Ankodia

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    Why Interpersonal skills needed?


    To improve Relationship Working environment Leadership skills Productivity All round success Liking by others
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    Interpersonal skills Personality development

    Leadership skills
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    What are the inputs?


    Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation

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    Listening

    Time spent on speaking, writing and listening Active listening Avoid attitudinal barriers prejudice, preoccupation, casual attitude, egocentrism Alert to all cues and give feedback
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    Verbal communication

    Oral and written Empathise Alert to feedback eye contact Clarity Be interesting Delivery of your oral communication

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    Non verbal communication


    Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions
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    offering constructive criticism

    Understand why you are making critical remark Understand other persons perspective - empathise Criticise behaviour and not person
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    offering constructive criticism


    Avoid sounding judgemental Avoid critical overload avoid several complaints at a time

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    Responding to criticism

    Recognise value of criticism Understand the perspective of the person criticising Understand accurately the criticism check out non verbal cues
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    Responding to criticism

    Maintain your authority to make your decisions Seek constructive changes to the behaviour that prompted criticism Communicate clearly how you feel about the criticism
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    Giving praise

    Power of praise motivation Make praise specific praise progress timed properly Be sincere and honest Never overdo praise

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    Managing conflict situation

    Disagreements due to seeing, hearing and interpreting differently Badly managed conflict damages relationship Resolve conflict win win situation
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    To become a good leader


    Good interpersonal skills Be proactive Effective oral and written communication skills Organising works effectively discipline in work situation Planning and execution
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    To become a good leader

    Taking timely decisions delayed decisions cause damages Always positive thinking using positive words

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    Thank you

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