Group 1

1. Mai Thi Lan Anh 2. Pham Thi Mai Anh 3. Vu Mai Anh 4. Mai Thi Chi 5. Nguyen Hanh Chi

Topic:

How to improve Verbal Communication

I. Introduction II. Content 1. Overview of verbal communication 2. Some problems in verbal communication 3. How to improve Verbal communication 3.1 Some ways to improve verbal communication 3.2 Some specific cases and way to solve this problem of each case III. Conclusion

Outline

Overview of verbal communication

1.1 Definition Verbal communication can be defined as communicating your thoughts (desires, ideas, opinions, directions, dissatisfaction, objections, your emotions and pleasures) through words. 1.2 Types: Two basic types Interpersonal communication Public speaking

Overview of verbal 1.3 Purposecommunication

Relaying a message to one or more recipients Be used to inform, inquire, argue and discuss topics of all kinds As a vital to teaching and learning and building relationships with other people.

Overview of verbal communication

1.4 Challenges Misunderstanding because of poor word choice, differing perspectives and faulty communication techniques, language barrier, etc

Overview of verbal communication

1.5 Importance of Verbal a. Inform Communication -Verbal communication is used daily to inform information: business, technology, education, etc b. Clarifies - Verbal communication is used to clarify

Overview of verbal communication

c. Corrects

When something isn't being done correctly or is being done ineffectively d. Feedback Feedback is the ability for individuals to give their verbal opinion and experience with the purpose of improving systems, policies and relationships.

Overview of verbal communication

e. Power of influence Example : -the president of the United States - or more common levels, the power of influence is seen between father and son, boss and employee

Some problems in verbal communication

2.1 Communication barriers. a. In this case, the people met, firstly, is physical barrier For writing For speaking - stuck or rough margins,- lack of skill, such as fingerprints or smudges, a faultyfaltering, not pronounce, and typewriter ribbon, unclearspeaking too quickly, or using photocopies, water or coffeedisturbing gestures, mocking spots, etc.. ventilation, blowing air conditioning, rattling, ringing mobiles phones, etc

Some problems in verbal communication

Your message blocked because the people in your audience are painful ( bad acoustics or bad sound system Clip: Mrs. Richard can not hear because of bad acoustic

b. The people met emotional barrier Emotional barriers are those which affect people the most especially those with problems. Aggression, distress or inappropriate behavior may lead to misunderstanding Clip: Both of the receptionist and Mrs. Richard are angry and they not keep calm -> the communication is failed.

Some problems in verbal communication

Some problems in verbal communication

c. Cultural Barriers Languages People from different cultures often have difficulty communicating because of many different languages (over 3000 languages in used to day), many different words. Different cultures have disparate systems of idiom and etiquette, which can cause problems.

Some problems in verbal Clip: communication

Manuel waiter from Barcelona (Spain) with a limited grasp of the English language and customs When told by someone to do something, he frequently answers: "s" ('yes'), and " qu?" ('what?') lead misunderstanding with Mrs. Richard : C.K. Wattname of manager

Some problems in verbal communication

2.2 Assumptions Too often, participants in a debate or argument misunderstand the opponents meaning and then respond to what they assume the opponent is saying Clip: The receptionist gets angry because of Mrs. Richard and dont pay attention to her.

Some problems in verbal communication

2.3 Confused Messages Even if you do your best to understand what someone is saying, you still might miss the point and vice versa Clip: Mrs. Richard try to order a room but the receptionist still miss her order, so the communication is not successful.

How to improve Verbal communication

3.1 Some ways to improve verbal communication First of all, in the video, people have to overcome these communication barrier. The receptionist should listen to Mrs. Richard Mrs. Richard should wait for the receptionist finish to deal with the other customer=> dont waste time and get trouble with the men because of cultural barrier.

How to improve Verbal communication

a. Understand the Verbal Communication Process Verbal communication is effective when the message you put out is the message your listeners receive. This process consists of eight steps: the source, message, encoding, channel, decoding, receiver, feedback and context

How to improve Verbal communication

b. Think and prepare before you speak To accomplish the objective of getting your message across, think about and be aware of the words coming out of your mouth. To choose your words carefully to make your communication clear and unambiguous.

How to improve Verbal communication

c. Practice Active Listening Becoming a skilled listener will help in successful decoding and increase your abilities to persuade, motivate or negotiate when speaking. Practice active listening by : making eye contact, paying attention, providing feedback, never interrupting

How to improve Verbal communication

d. Appropriate Body Language (nonverbal communication) Body language can clarify verbal communication or make the message you are trying to communicate more difficult to understand. Practicing to use proper nonverbal communication to get a successful communication

How to improve Verbal communication

e. Paraverbal Messages As we communicate we use certain tones, pitches and pacing in our voices. These elements are all part of paraverbal messages. Try to control you voice to get good communication

How to improve Verbal communication

3.2 Some specific cases and way to solve this problem of each case a. Culture barrier To learn as much as possible about the others culture and heritage. The only way to solve these problems is through experience.

How to improve Verbal communication

b. Assumptions and emotion problem To avoid this communication problem, there are the following suggestions: - Dont simply react. Take a minute to analyze what the other person is saying. - Are there assumptions you are making that might influence your interpretations? Dont personalize the debate. Avoid tangents and irrelevant issues.

How to improve Verbal communication

c. Verbal communication in Business Etiquette also plays an important role in an area that has developed in most all business settings: hierarchical communication. People communicate in businesses with each other most often by oral communication. In organizations, communication skill is used to send messages 64% of the time.

Conclusion
To acquire better verbal communication, you should: First of all you need to be aware of the fact that you must be flexible with people depending on the circumstances. Another form of practice can be talking to older relatives and friends

Thank for listening