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Topics/ Contents
Terminology/Buzzwords. Types of CHURN/ Wholesale Billing. Key Applications involved. Future of Wholesale Billing.
To remember.
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Terminology - 1
Carrier: A provider of Telco services that owns network infrastructure. (Remember. Telstra can only bill charges when it is the carrier) Rebiller/Reseller : Non-carrier providers of telecommunications services. Resellers utilise equipment owned by carriers such as Telstra. Service Provider: An organisation supplying Telco services. (Could be a carrier or a reseller) Churn: any process where a customer can transfer their service/account to and from Telstra Retail.
Types: Commercial Churn : When the lessee details on a service are changed to a Reseller. (Also called Change of Lessee COL) LNP (Local Number Portability): When a customer decides to take their service to another carrier but still retain their phone number. LinxOnline eBill (formerly known as The Wholesale Billing Platform) Telstras preferred/current infrastructure for billing Resellers an enhancement to FLEXCAB.
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Terminology - 2
Port: When a customer opts to transfer a service(s) from one carrier to another, retaining the same service number. Preselection: The process whereby customers choose a default carrier for certain call types (currently long distance). NTAC (Non Telstra Access Customers). Customers who ported to another carrier (or signed on to another carrier in the first instance). Telstra sometimes needs to bill such customers if they make override calls via the Telstra network.
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Reseller
The Customer
End user
(But could be a part of a large company)
End user
End user
These guys are not Telstras customers Their privacy is therefore extra important.
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eBill Scope
LinxOnline eBill provides for billing redirection of fixed line voice services and most data services.
eBill does not include Mobile services however these are supported via a separate Daily File provided to the Service Provider
Some Telstra Retail specific products, eg. override calls & packaged offerings, are excluded from eBill however the service to which they apply may still be transferred to the Service Provider.
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Call Record
Message Collection
Monthly
AAL
(MCSS)
(UPS)
Note. As at Sept 2004, only 2 customers remain on COL.But they are big ones (Optus and AAPT)
Service Provider
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Churn Interface
Daily
Monthly
Service Provider
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Serv 2 (SAID)
Serv 2 9876543210
Product 1 Product 1
Effectively, the invoice is moved from one hierarchy to another (via a Relink)
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Serv 2 (SAID)
Serv 2 9876543210
Product 1 Product 1
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Serv 2 (SAID)
Serv 2 9876543210
Product 1 Product 1
Effectively, the service is made to exist in two hierarchies. In the Resellers it is termed a Shadow Service Arrangement
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Billing
Invoice
Wholesale Customer A
Provisioning
Firewall
Infotranz
Completion
Wholesale Customer A
End User
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Service Provider
Churn Request / Response via WNO file
File
PAMS
Future WSB scope
Churn Requests for 13 Products
ONE3OSS
Churn Requests for Austpac
INFOTRANZ
File
Completion Advice MQ File
PMA
Service Provider & Product Details - Copy Managed Churn Requests for PSTN services
SDNM
Churn Requests for other Special Products
Validation Response
MQ
Screen Scr .
INCAS RASS-P
Churn Request for Telecards Service & product details MQ CODE-F
AXIS
Validate Request (Account/Service)
File
MQ MQ
S*P (B&I)
FLEXCAB
Churn Requests for Special / Data Products File .
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OBS
Customer needs their own IT infrastructure to process bills. Access to Charge information (Time)
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No matter what platform is chosen, the Billing Delivery Centre WILL be involved.
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References.
Some Docos on DME:
This Presentation: 65620 Wholesale Billing Integration: High Level Architecture : 38464
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Appendices
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Full service retail Long Distance Preselection (away from Telstra retail) C ommercial C hurn
S P
S P
S P
Non-Telstra Access
NTA
NTA
NTA
C ommercial C hurn but long distance with TR E but long distance bill with TR
Prepared by Steve Ballinger
S P S P
S P S P
TR TR
E user remains nd legal lessee but S P is customer. If end user overrides, they become TR customer for those calls. N/A but if customer overrides, end user is TR customer for those calls S P
In theory, E User is nd TRcustomer for theory
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access package, WS BLOC local call usage package, WS TD long distance BS call usage package, WS BOTH other call usage package, WS BDLL data products package
None except can use info if customer overrides None post churn None post churn except ld
PC C MS odes at service level (eg. E LOVE , E R LPOR LNR T, OTH, G OPOR OUTOTH) T,
P Note: S can overrule this LD churn Note: Niche ebill may change this
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Customer Relationships - 2
Mobile
C ustomer Relationship
Full service retail
Identification C odes
Service Provider Type C =7 and customer ode does not have a wholesale fixed account defined by a Wholesale Own C (e. 3 digit ode code starting with W or Z-ZAG, ZAA; and 6 digit service org code starting with Z ZC QOPT, AXNBG1 or AALNOnot = blank). Service Provider Type C not=7 ode C ould also be identified as MNPported customer if took phone number identified as a ported customer with status flag DE PO Port out customers are identified in OC MS by a combination of access status and reason codes such as DE DeactivatedPO Port Out.
SP
SP
Non-Telstra
NTA
NTA
N/A
TR Telstra retail SP Telstra Wholesale resale service provider NTA Non Telstra Access service provider
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