Documente Academic
Documente Profesional
Documente Cultură
PRESENTED BY ANKUSH AKKALWAR (C-02) AKHILESH KHAPARDE (C 42) SUSHANT NAWALE (C-50) TARUN VIRKHEDE (B-100)
INTRODUCTION
Industry - Communications & Media
Geographies - Worldwide Customer Service Manager - Diane Driscoll
Built its business on the value of accessing information in real time Began distributing news electronically more than a century ago
It makes sense then that the company requires similar data availability from its customer support and customer relationship management (CRM) systems
Sales and support personnel needed centralized access to information on subscribers
BEFORE INTEGRATION WITH SALESFORCE APPLICATION Sales and Support Teams Need Access to Account Data The customer service group fields 50 to 60 calls a day from
its toll-free support lines, handling queries ranging from technical troubles to invoicing questions This support group also works closely with 100 salespeople and other support professionals within the Newswires organization realized that these two groups needed tools that would give them real-time access to any account information that could help them do their jobs better
CHALLENGE
Dow Jones wanted to integrate segments of its billing and accounts receivable system with the Sales force application
provides buyer - easy to use - extremely effective CRM solution Also offers the chance to customize and integrate CRM provides a wide range of services
Customer Service and Support Marketing Automation Customer Analytics Force Automation Document Application Custom Applications
Integrating Components Flexible Usage Easy Integration Data Collaboration Mobile CRM Solutions Increase in Efficiency
Dow Jones AR system Updated information allows a salesperson to prepare for a meeting easily Helps customer service professional to field an account question intelligently and on the spot
CONCLUSION
At Dow Jones, Salesforce Integration delivers more than Real-Time Information Today Dow Joness sales and customer support people view account and billing histories, open accounts receivable
totals, and see customer support information in one display in Sales force.
.
more effective
Time Savings Increase Productivity.
THANK YOU