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Computer and Information Technology for (HKCEE) Module C

9.1Principles of Network Management


9.2Network Management System
9.3Network Troubleshooting
Computer and Information
Technology for (HKCEE)
Module C: Part D

9.1 Principles of Network Management


Network management
ensure a computer network runs effectively
performance monitoring
failure handling
reconfiguration
active and passive monitoring
troubleshooting
monitoring
surveillance
documentation and reporting

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.1 Principles of Network Management


ISO network management models
configuration
centralised control and set up network device
fault
detect, isolate and correct problems
performance
analyse and control data throughput
accounting
measure utilisation, allocate resources, bill users
security management
impose access rights to network users
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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.1 Principles of Network Management


ISO network management models

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.2 Network Management System


Advantages of web-based management tools
web-based environment is ubiquitous
network administrator manage remote network
via the Internet

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.2 Network Management System


Simple Network Management Protocol
(SNMP)
typical network management protocol
remote monitoring of network devices using
TCP/IP protocol suite

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.2 Network Management System


SNMP manager (server)
control agents (e.g. router and bridge)
send request to SNMP agents
get replies or trap from agents
polling: receive alert from the agents
Common SNMP commands
GetRequest, GetNextRequest, SetRequest,
GetResponse

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.2 Network Management System


Basic communications between manager and
agent

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.2 Network Management System


Performance monitoring
network traffic
CPU utilisation

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Network testing and diagnostics
proactive
equipments monitor the network and send warning
non-proactive
technicians carry out corrective action: network
troubleshooting

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Network problems
environmental problems
cabling problems

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Environmental problems
electricity problem
excessive voltage
insufficient power supply
poor quality of electricity
electrostatic discharge (ESD)
electromagnetic interference (EMI)
radio frequency interference (RFI)
climate problem
temperature
humidity
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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Cabling problems
short and open circuit
extraneous voltages, noise, ground loops
excessive cable lengths
poor terminations, connectors
wrong type of cable
incorrect installation

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Systematic approach to troubleshooting

Collect Formulate Test


information hypothesis hypothesis

No Problem Analyse Consider


solved? results alternatives

Yes
Success

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Troubleshooting tools in networking

Time-domain reflectometer (TDRs) Optical time-domain reflectometer (OTDRs)

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Troubleshooting tools in networking

Network cable testers Network monitors

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Computer and Information
Technology for (HKCEE)
Module C: Part D

9.3 Network Troubleshooting


Troubleshooting resources of manufacturers
Readme file at software
Telephone hotlines support in customer services
Technical support CD-ROM
Technical support websites

© Longman Hong Kong Education Page17


Computer and Information Technology for (HKCEE) Module C

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