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Education Infrastructure Outsourcing

Group 2 Manpal Singh Julka Sailesh Nallapothu Rahul Kulkarni Deepak Singh Rohit Mohan Madhur Bhargava

Structure Of Education

Dropout rates

Note : Census 2001 shows that while Gross Enrolment Ratios were 95.17% for children, the Gross Drop Out Rates were 40.7%

Dropout Vs. Attendance

Statistics on child labour


Estimated

employed children : 12.6 million National Child Labour Projects (NCLP) covers : 0.308 million
Gap

: 12.292 million

Problem Definition
Extreme

poverty Parents simply cannot afford Unwillingness of higher caste groups to live side by side with Dalits Physical distance to schools Lack of proper facilities Migratory labour

Scope
Only

catering to villages The target segment is the age group of 612 years (till 7th standard) Providing occupational training to people

Strategic Positioning
Carrier

Oriented Education

Support family business/job Extra support for family

Policies

National Child Labour Projects (NCLP)

Skilled/craft training Stipend @ Rs.100/- per child per month Health care facilities through a doctor appointed for a group of 20 schools
Providing viable income generating methods Social mobilization Provision for systematic Vocational education/training

INDO US DOL (INDUS PROJECT)


District Statistics
Total

no of districts in India : 640 No of districts covered by NCLP : 250 No of districts covered by INDUS : 21
Gap

: 369

MODEL
Village

District

Village

Village Every District Town will have a school which will cater education till standard 12th and Vocational Courses Every Village will have a school which will cater education till 7th standard If a student is willing to pursue higher studies, he will be promoted to district schools and will be guided by the organization

Delivery System
Resources (e.g. People, Books, Equipment, etc.)

Service Delivery System


Process Flow (Requesting parents from villages to let their children acquire education) Configuration (Networking between district and villages. Also between Corporates and Government )

Brand Building Hence can be quoted across various walks of life Extrinsic

Non monetary

Long run: Support family independently

Monetary

Service Value
Intrinsic Time Value in future: Indefinite period of time

Core: Career security Supplementary: Improved lifestyle

Perceived Quality

Seek for Higher education at different University

Services & Services Process


Actions Tangible
People Processing
Passenger transportation Heart transplantation Immunisation

Intangible
Mental Stimulus Processing
Entertainment Education Art exhibit Music concert

Customer Inputs

Physical therapy

Possession Processing
Repair & maintenance

Information Processing
Internet services Banking Financial services Insurance Software development

Assets

Dry cleaning Housecleaning Landscaping Package delivery

Nature of the Service Act


Direct Recipient of the Services People Things
Service Directed at Peoples Bodies Service Directed at Goods and other Physical Possessions
Freight transportation

Nature of the Service acts

Tangible Actions

Healthcare Passenger transportation Beauty Salon

Repair and maintenance


Laundry and dry cleaning

Service directed at Peoples Mind

Service directed at intangible assets


Banking Legal services Accounting Insurance

Intangible Actions

Education Broadcasting Information Services Theatres

Customization and Judgement


Extent to which Service Characteristics are Customised
Extent to which Customer Contact Personnel Exercise Judgement in meeting individual Customer Needs High Low

Education (large classes)

High

Surgery Taxi Service

Preventive Health Programmes Family Restaurant

Telephone Services

Low

Hotel Services Retail Banking Cafeteria

Public Transportation

Movie Theatre
Institutional Food Services

Method of Service Delivery


Availability of Service Outlets
Nature of interaction between Customer and Service Organization Single Site
Customer travels to Service Firm

Multiple Sites
Bus Service Fast Food Chain

Theatre
Barber Shop

Service Provider travels to Customer Transactions is at arms length

Pest Control Service


Taxi

Mail Delivery
Emergency Repair

Credit Card Company

National TV Network

Local TV Station

Telephone Company

Relationship with Customers


Type of Relationship between Service Organization and its Customers Membership Relationship No Formal Relationship Nature of the Service Delivery

Continuous Delivery of Service

Insurance Telephone Subscription Electric Utility

Radio Station

Police Protection
Lighthouse Public Highways

Banking

Toll Highway Long Distance Phone Calls Theatre Series Tickets Airline Frequent Flyer Pay Phone

Discrete Transactions

Movie Theatre
Public Transportation Restaurant

Infrastructure
Construction

of School Premises

Only if the reach can be improved Abandoned premises would be used

Renovation

of existing school premises Hostels at areas with medium density population

Demand Assessment
No.

of villages in India (2001 Census): 638956 Population in villages of India: 742,490,639 Average population per medium density village: 25,000 % of Infants: 10% % of adults: 40% % of Old age: 20% % of Target segment 30%

Supply Assessment
Govt.

funding Funds from CSR activities of corporates Support and Manpower from

NGOs Corporates

Student

driven activities

Arts and Crafts Social service Part time jobs ( Age 12+)

Capacity Estimation
Total

no. of students/school: 480 (4*2*60)

Capacity Planning
Medium

Density Population

No. of classrooms: 4 No. of other rooms: 2 No. of shifts: 2 (Morning and afternoon) No. of Teachers: 5 Misc. Staff: 2

Note: Teachers will be from the surrounding areas to address them in vernacular and English Language

Location Selection
Customer

based convenience i.e. near

Schools need to be close to students

Cost

based operating cost

Needs to be optimal

Expenses (Administration)
1 2 3 4 Project Director(1)=(1x6000x12) Field Officer(2)=(2x4000x12) Clerk cum Accountant(1)=(1x2000x12) Steno/DEO(1)=(1x2000x12) Rs.72,000 Rs.96,000 Rs.24,000 Rs.24,000

5
6 7

Helper/Peon(1)=(1x1500x12)
Doctor(1) = (1x 5000 x 12) Master trainer (1) = (1x 5000 x 12) Total

Rs.18,000
Rs.60,000 Rs.60,000 Rs.3,54,000

Expenses (Per School)


1 Educational (4) = (4x1500x12) Rs.72,000

2
3 4

Vocational (1) = (1x1500x12)


Clerk cum Accountant(1)=(1x1400x12) Peon/Helper(1) =(1x800x12)

Rs.18,000
Rs.16,800 Rs.09,600

5
6.

Misc. ( Rent, Water, electricity, Materials, Etc)


Nutrition (2.50x480x26x12) Total

Rs.26,000
Rs.3,74,400 Rs.5,16,000

References

http://www.censusindia.gov.in/Census_Data_200 1/Census_data_finder/A_Series/Number_of_Village .htm Demand or Supply for Schooling in Rural India? By - Sripad Motiram and Lars Osberg Indira Gandhi Institute of Development Research (IGIDR) http://idsn.org/fileadmin/user_folder/pdf/New_files /Key_Issues/Education/DALIT_EDUCATION_IDSNbrie fingpaper.pdf (Acessed on 5/9/11) Michael Ward (Rural Education) http://labour.nic.in/cwl/childlabour.htm (Acessed on 18/9/11)

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