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Business Communication
What is Communication? Its the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior. The main purposes for communication are: to inform to persuade to entertain
Business Communication
How do we communicate within our careers? Attending meetings and writing reports related to strategic plans. Presenting information to large and small groups. Explaining and clarifying management procedures and work assignments. Evaluating and counseling employees. Promoting the companys products/ service and image.
Business Communication
The communication process includes: expressing feelings conversing speaking corresponding writing listening and exchanging.
Channels of Communication
Channels of Communication
Channels of Communication
Two Way face to face: Advantages: Instant feedback Nonverbal Signals Personal Connection
Channels of Communication
Channels of Communication
Channels of Communication
Channels of Communication
Channels of Communication
One way not face to face Examples: Letters Memos Reports Emails Fax Voice mail
Channels of Communication
Channels of Communication
Special considerations: Lacks nonverbal elements and instant feedback. Possible confusion must be anticipated and prevented.
Organizational Communication- is concerned with the movement of information within the company structure. Communication can involve sending messages to both large and small audiences.
Internal messages are intended to persons within the organization. External messages are directed to recipients outside the organization.
Levels of Communication: Intrapersonal- communication within oneself Interpersonal- communication between two people Group- communication among more than two people. Organizational- groups combined in such a way that large tasks may be accomplished. Public- reaching many with the same message.
Successful communication must often extend barriers of language and requires a person to consider different world views resulting from societal, religious or other cultural factors. As the world markets expand , US employers at home and abroad will be doing business with more people from other countries.