Safety Culture Maturity Model (SCMM)

Improvements in HSE Performance

Technology and standards HSE Management
Engineering improvements Hardware improvements Safety emphasis E&H Compliance Integrated HSE-MS Reporting Assurance Competence Risk Management Behaviour Visible leadership / personal accountability Shared purpose & belief Aligned performance commitment & external view HSE delivers business value

Systems

Incident rate

Improved culture

Time

SCMM - what is it ?
Tool & technique to improve safety performance Systematic process to assist in : the establishment of the current culture ; and identifying actions necessary to reach the next level. Developed by the Kiel Centre & HSE to tackle the behavioural & cultural issues offshore. Identifies five cultural levels :
Cultural level measured by evaluating against 10 elements : management commitment & visibility, communication, safety vs production, learning organisation, safety resources, participation, shared perceptions, trust, IR/job satisfaction & training.

SCMM - the 5 Stages.

Engage all staff : co-operation & commitment Realise importance of frontline staff & dev personal responsibility
REACTIVE Safety is important, we do a lot every time we have an accident

Develop consistency & fight complacency.

PROACTIVE we work on the problems that we still find

GENERATIVE HSE is how we do business round here

Management Commitment

CALCULATIVE we have systems in place to manage all hazards

PATHOLOGICAL who cares as long as were not caught

Increasing Trust/Accountability Increasingly informed

SCMM - Characteristics?
GENERATIVE chronic unease believe accidents safety seen as a profit centre new ideas are welcomed resources are available to fix things before an accident management is open but still obsessed with statistics procedures are owned by the workforce we cracked it! lots and lots of audits HSE advisers chasing statistics we are serious, but why dont they do what theyre told? endless discussions to re-classify accidents you have to consider the condition under which we are working the lawyers/regulator said it was OK of course we have accidents, its a dangerous business sack the idiot who had the accident

PROACTIVE

CALCULATIVE

REACTIVE

PATHOLOGICAL

SCMM Delivery.
Interactive workshop format, which allows participants to use a card-sort method to identify the current levels of safety culture maturity for each of the 10 elements. Working in pairs, participants used the card-sort method to identify current levels of safety culture maturity for each of the 10 elements. Individual ratings summarised on a wall chart. Working through each of the 10 elements, participants :
explained why they chose this level of safety culture maturity; and identified practical and realistic action which they believed would move forward safety culture to the next level of maturity.

SCMM Where are we ?

End 2001 FPS level general view between levels 2 & 3.
3 - CALCULATIVE we cracked it! lots and lots of audits HSE advisers chasing statistics we are serious, but why dont they do what theyre told? endless discussions to re-classify accidents you have to consider the condition under which we are working

2 - REACTIVE

End 2003 & 2004 Kinneil progress review

sessions. End 2003 Dalmeny & HP

Output - Leadership.
Chart 6: Safety Culture Maturity - Leadership Team summary results
100% 90% 80% 50% 70% 60% 50% 40% 30% 20% 10% 0% 50% 50% 0% 0% 50% 25% 50% 25% 0% 100% 0% 100% 100% 50% 100% 25% 50% 50% 50% 50% 25%

Productivity versus safety

0%

Shared perceptions about safety

Safety communication

Safety resources

Participation in safety

Key

Level 1

Level 2

Level 3

Level 4

Level 5

Industrial relations and job satisfaction

Safety training

Visible management commitment

Learning organisation

Trust

Output -Shift Teams.

Chart 7: Safety Culture Maturity - Shift team summary results
4% 22% 4% 18% 36% 11% 13% 38% 51% 22% 38% 62% 58% 27% 20% 33% 40% 24% 13% 16% 0% 4% 4% 4% 4% 0% 22% 16% 4% 51% 73% 40% 42% 24% 16% 16% 4% 11% 20% 40% 7% 9% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 4% 11% 20%

Productivity versus safety

Safety resources

Safety communication

Shared perceptions about safety

Key

Level 1

Level 2

Level 3

Level 4

Level 5

Industrial relations and job satisfaction

Participation in safety

Safety training

0%

Visible management commitment

Learning organisation

Trust

Output - Contractors
Chart 9: Safety Culture Maturity - Contractors summary results
100% 90% 80% 70% 60% 50% 40% 30% 20% 31% 10%
Safety communication

8% 23% 23% 46%

8% 15%

8% 15% 31%

8% 15%

8% 15%

8% 15% 31%

15% 31% 23% 54% 23% 31% 46% 38% 23% 15%
Productivity versus safety Safety resources Visible management commitment Learning organisation

38% 31%

31%

23%

8% 15%

62% 23% 46%

46%

31%

15%
Shared perceptions about safety Participation in safety Trust

8%
Industrial relations and job satisfaction

15%
Safety training

0%

Next Level A Step Change

QUESTION :How do we hold onto these gains, and establish the basis for the next step change in our culture maturity?
4 - PROACTIVE resources are available to fix things before an accident management is open but still obsessed with statistics procedures & actions are owned by the workforce

Seeing Ourselves.

.as Others See Us

Simple tool & technique for comparing how you see yourself, & how others see you.
Based on set of visible / audible HSE behaviours for Managers, Supervisors, non managers/supervisors & Contractors.

Perceived frequently with which we demonstrate good HSE behaviours gap analysis.
Aligned to learnings from Texas City.

Seeing Ourselves-delivery
Texas City pre-read & question set at point of registration for the session via peoplesoft. Interactive workshop format, which discusses HSE behaviours using their participants experience & Texas City pre-read work. Participants use a gap analysis work book to assess their own HSE behaviours on a scale of 1 5 against those best practice behaviours. Participants assess their line manager & subordinate team members behaviours on a scale of 1 5. Analysis of behavioural ratings to identify areas for improvement. Commitment to making a specific change to behaviours to prevent potential for an event such as Texas City send postcard to DM.

Improvement Virtous Cycle.

Active Monitoring Culture Permit Audits HSE Inspections ASAs Re-active Monitoring Trends Incidents Events Investigations

Group & SPU

Regulatory

Internal & External Audits

Learning Research Industry Bodies Best Practices

OUTPUT Seeing Ourselves as Others See Us

Risk Assessed Plans

Step Change in HSE Performance

Organisation : 4 Cs
Plan & Implement Delivery
Year 1, Year 2, Year 3

Audit & Review