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HiPath ProCenter Call Director is a low cost IVR and fully integrated into
HiPath ProCenter’s visual, workflow-style Design Center
Implement IVR functionality without complex IVR programming
Simple self-service and automated transactional interactions improve
customer access and convenience and lower operating costs
Keep customers informed through greetings and intelligent announcements
Gather and provide data to refine routing
Automate collection of caller information (e.g. account number, PIN number)
to speed up call resolution and streamline customer service
Enhance agent productivity by providing collected customer data
synchronized with each incoming call
We appreciate your
business.”
Promotional messages –
“ABC Company is currently
offering best rates ever
for…”
Messages can be defined as
interruptible
Caller interaction using
Page 8 Siemens Communications
Function Keys is possible
Menu Prompt Component
Messages
Menu Prompts
Digit Collections
Number Playbacks
Performance Messages
Announcements * not applicable
Enqueue Component:
Places the call in queue
Customer Service
Enqueue Components:
Place the call in the appropriate
queue, depending on Dialed
Number (DNIS / CLID)