TITLE

A COMPARITIVE STUDY ON
CUSTOMER SATISFACTION
LEVELS ON PERSONAL BANKING
AND SERVICESOFFERED BY HDFC
BANK AND SBI GUNTUR”
 NEED FOR THE STUDY
 To know how it does assists to these
financial intermediaries in revenue
generation.
 To know the level of customer
satisfaction towards HDFC Bank and
SBI Bank.
 OBJECTIVES
 To identify the customer friendly products
and services offered by HDFC bank and
SBI.
 Centralized objective is to evaluate the
price of loan products and services and to
analyze which is most useful among these
financial intermediaries.
 To know how it does assists to these
financial intermediaries in revenue
generation.
 To know the level of customer satisfaction
towards HDFC Bank and SBI Bank.
 QUESTIONNAIRE

 In which bank do you have you’re a/c?

a) SBI b) HDFC c) others
 Why do you choose the bank?
a) Services b) Returns c) Security d) others
 How much returns they offered?
a)10% b) 12% c) 13%
 What are the services they offered?
a) Mobile banking b) Net banking c) Forex
services
 Are you satisfy with the Personal banking
services offered by the bank?
a )Yes b) No
 Which bank offered most special services?
a)SBI b) HDFC
 In which bank loan processing is very fast?
a)SBI b) HDFC
 Which bank offered high interests on
deposits?
a)SBI b) HDFC
 Which bank charges less interest on loans?
a)SBI b) HDFC
 In which bank the employee behavior and
services are good?
a)SBI b) HDFC
 ANALYSIS
Reason HDFC SBI
Empirical Services 10 5
analysis
Returns 10 10
Reason
Security 5 10
Behind
choosing others 5 5

the Bank
Chart Title
Axis Title

10

0 SBI
Services
Returns HDFC
Security
others

Services Returns Security others

HDFC 10 10 5 5
SBI 5 10 10 5
Special services offered by Bank
 FINDINGS
 It was found that the HDFC follow EMI system
regarding the home loans.
 It was found that the HDFC is charging an interest
of 11.75% on home loans.
 It was found that they calculate EMI’s at the rate of
45% of the gross salary using EMI sheet.
 HDFC occupies 38% total market share in PVT
BANKING Sector.
 The valuation procedures adopting by HDFC to
asses the value of services is after taking time to
the bond then only the bond get some value.
 The FINANCIAL SERVICES should be evaluated on
the basic of profit earned by the HDFC. The profit is
distributed to all the policy or bond holders in every
year basing on their investment.
 Suggestion
 I suggest that they should reduce the interest rate
to increase the customer base.

 They should extend the repayment period and

decrease the installment amount

 they must follow careful measures in calculating

the EMI’s.

 I suggest that they should reduce the interest rate

to increase the customer base.

 They should extend the repayment period and

decrease the installment amount.
N. Bhaskara reddy
7NBGU060