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  • Information Technology Enabled Services (ITES) : ©nis Sparta LTD., 2003 Business Kaleidoscope 1/07/1

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    mini22jain
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    Information Technology Enabled Services (ITES) is the umbrella term for a wide range of services under the umbrella of information technology. The industry is expected to grow at a faster rate in the coming years as companies outsource their back end operations to other countries. A comparison amongst some countries in Asia Pacific highlights the following:. India need not rest assured - China and Philippines are catching up fast with India - US companies are reducing their overall spending budgets.

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    Information Technology Enabled Services (ITES) is the umbrella term for a wide range of services under the umbrella of information technology. The industry is expected to grow at a faster rate in the coming years as companies outsource their back end operations to other countries. A comparison amongst some countries in Asia Pacific highlights the following:. India need not rest assured - China and Philippines are catching up fast with India - US companies are reducing their overall spending budgets.

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    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    17 vizualizări11 pagini

    Information Technology Enabled Services (ITES) : ©nis Sparta LTD., 2003 Business Kaleidoscope 1/07/1

    Încărcat de

    mini22jain
    Information Technology Enabled Services (ITES) is the umbrella term for a wide range of services under the umbrella of information technology. The industry is expected to grow at a faster rate in the coming years as companies outsource their back end operations to other countries. A comparison amongst some countries in Asia Pacific highlights the following:. India need not rest assured - China and Philippines are catching up fast with India - US companies are reducing their overall spending budgets.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PPT, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 11

    Information Technology Enabled Services (ITES)

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\1

    OBJECTIVES
    After going through this session, you will be able to: List the type of services under the umbrella of Information Technology Enabled Services Analyze the current state of Information Technology Enabled Services and identify the opportunities for growth Identify the global scenario Identify the major players in this industry
    Business kaleidoscope 1\07\2

    NIS SPARTA LTD., 2003

    Types Of Services
    Customer Interaction services including call centers Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services Transcription/Translation services Content development/animation/engineering and design and GIS Other services including remote education, data search, market research, network consultancy and management
    NIS SPARTA LTD., 2003 Business kaleidoscope 1\07\3

    1-800-Flowers Case Study


    Consumer
    Orders a product online

    Data processing firm


    Processes information and sends the information to the company outlet nearest to the delivery place

    1-800-Flowers outlet
    Delivers to the consumer

    Consumer
    NIS SPARTA LTD., 2003 Business kaleidoscope 1\07\4

    Present Scenario

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\5

    Global Scenario
    American and European countries outsource their back end operations to other countries.A comparison amongst some countries in Asia Pacific highlights the following:

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\6

    Global Scenario
    However, India need not rest assured
    China and Philippines are catching up fast with India US companies are reducing their overall spending budgets

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\7

    Major Players
    G E Capital India Specialisation: Call centre, Data Processing, Revenue Accounting, Back Office Operation, Engineering & Design Website: www.ge.com Daksh.com eServices Pvt Ltd Specialisation: Call centre / Web based and blended, Contact Centre Website: www.daksh.com exlServices.com (I) Pvt Ltd Specialisation: Support Services, Call centre, Back Office Operations, Data Mining and Content Analysis, Engineering and Consulting Services Website: www.exlservice.com
    NIS SPARTA LTD., 2003 Business kaleidoscope 1\07\8

    Major Players
    SITEL India Private Limited Specialisation: GIS, Call Centre, Insurance claim processing, Payroll, Revenue Accounting, Support Centre Website: www.sitel-india.com

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\9

    Web Sites to Visit


    www.nasscom.org Refer to slides on major players

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\10

    Summary
    You learnt about the following: Types of services under the umbrella of ITES Present scenario for ITES Global Scenario for ITES Major Players in ITES Web sites to visit

    NIS SPARTA LTD., 2003

    Business kaleidoscope 1\07\11

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