Productivity & Quality Management

By : Foram Chauhan 2018 Anita Mandal 2059

In 1986 Bill Smith Invented Six Sigma Methodology At Motorola (USA) Six Sigma is a Comprehensive & Flexible System For achieving, Sustaining and Maximizing Business Success.
Bill Simth Father Of Six Sigma

Its is a Statistical Technique To measure or Identify the defect in the process.

It is a completely data driven Approach

It is not about thinking, feeling or believing conceive to be the solution to the problem.

Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating 'defects' in manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities, Six Sigma can be defined and understood at three distinct levels: metric, methodology and philosophy..."

ITC Welcomgroup Hotels, Palaces and Resorts is India's second largest hotel Chain with over 100 hotels. Based out of Hotels Division Headquarters at the ITC Green Centre in Gurgaon, off New Delhi, ITC Welcomgroup is also the exclusive franchisee of The Luxury Collection brand of Starwood Hotels and Resorts in India.ITC Hotels is regularly voted amongst the best employers in Asia in the hospitality sector.

Inspired By The Global Partners For Six Sigma ITC started Implementing Six Sigma In April 2001 Benefited With Rs 2.60 Cr & Saved 80 to 90 Lakh Last Year Identify Hidden Waste and Cost Identify & Eliminate Defect

Increase Profit Margin

Increase Customer Satisfaction Earned Customer Trust & Loyalty

Eicher Consultancy Services

CHAMPION
Mr. Manoj Virmani Mr. Ranjit Patule Unit Manager (11) Mr. Shailesh Bansal Regional Head (3) AET Leader(13) Only At ITC Maratha

Executives (80) ITC Maratha

GREEN BELT

YELLOW BELT

MANAGING DIRECTOR
GENERAL MANAGER

F/B FRONT OFF. MANAGER MANAGER

HOUSE KEEPING MANAGER

HEAD CHEF MAINTAINANCE MANAGER ASST. CHEF

HR MANAGER

ACCOUNTS MANAGER

ASST. F/B MANAGER

SR. HOUSE ASST. FRONT KEEPING CHEF THE OFF. MANAGER PARTY RESTAURANT MANAGER MANAGER COMMY 3 ASST. HOUSE LOBBY KEEPING MANAGER MATREE MANAGER THE HOTEL COMMY 2 HOUSE FRONT KEEPING OFF. EXEC. SR. CAPTAIN SUPERVISOR COMMY 1 FRONT OFF. HOUSE KEEPING CAPTAIN SUPERVISOR FLOOR SUPERVISOR TRANNEE SR. STEWARD TRANNEE / BUS BOY FRONT OFF. ASST. CHAMBER MAID TRANNEE

MAINTAINANCE SUPERVISOR

HR

SECURITY ACCOUNTS SUPERVISOR SUPERVISOR

SUPERVISOR MAINTAINANCE EXECUTIVE HR EXECUTIVE

ACCOUNTANT SECURITY GUARD

HR TRANNEE

Normal Method of Problem Solving Step 1. Understand what is to be improved and set a goal Example I am too fat. I want to reduce my weight.

I am currently 90 kg. Ideally, 2. Measure their current state I should be about 70kg. If I exercise more and eat 3. Apply conventional wisdom less, or gut theory I should lose weight. 4. Take action 5. Measure to verify improvement has taken place Exercise more and eat less. I lost 5kg.

DMAIC in Mathematical Terms

Steps 1. Understand what process is to be improved and set a goal. 2. Measure the current state. Phase Define Measure Questions > What is the Y or the outcome measure? > What is Y's current performance? > What are the potential Xs or causes? > What may be causing the problem? > What are the real Xs or causes? > What is really causing the problem?

3. Develop cause-and-effect theories of what may be causing the problem. 4. Search for the real causes of the problem and scientifically prove the cause-and-effect linkage. 5. Take action. Improve Analyze

> How can the understanding of the real causes of the problem be exploited to eliminate or reduce the size of the problem? > How can this Y = f(X) understanding be exploited? > Did Y really improve?

6. Measure to verify improvement has taken place. 7. Take actions to sustain the gains.

Control

> How can the Xs be controlled so the gains in Y remain?

CMC Software Of Each Department Customer Feedback Over Department Wise Consolidation Of Log & Data Available Different Department

Daily Level Of Six Sigma (5.6)

Weekly Level Of Six Sigma (4.3) Monthly Level Of Six Sigma (3.7) Yearly Final Sigma level Of Organisation (3.8) Performance Award For AET :Dabawala Trophy

Standard Deviation E= Sum X = Observed Value X(Bar) = Arithmetic Mean

GOLDEN PEACOCK AWARD 2010 NATIONAL TOURISM AWARD 2004-05 BEST LUXURY HOTEL OF THE YEAR 2002

PETA Gold Award In April 2005

International Golden Fork Award ITC Welcomegroup Superbrand voted as one amongst the 101 strongest brands in India. Bukhara best restaurant in Asia and the finest Indian restaurant in the world

Currently At 3.8 Sigma Level, Phase 3 Target To Achieve Lean Six Sigma To Implement TPM (Total Productivity Management) To Have All Hotel To Be Energy Efficient & ISO Certified To Have 100% Customer Retention To Be The Most Admire Hotel In World