Workshop On Business Etiquette And Fine Dining

Dont reserve your best behaviour for special occasions, You cant have two sets of manners, two social codes one for those who you admire and want to impress, another for those whom you consider unimportant, you must be the same to all people.

Business cards
Exchange of business cards is a ritual Presenting a business Card Receiving a business card Do & Donts for giving and receiving a business card

Eye Contact- Send positive signals

Eyes have been described as windows to the soul. Eye contact is an important facet of eye behavior. When one maintains eye contact with the audience, he or she is perceived as sincere, friendly and relaxed. Another important function of eyes is expressing intimacy.

Handshakes
A handshake is a universal token of friendliness. Be it in office, or at home or in the street when two cab drivers greet each other. Something that may not be done even in offices back in US/UK.

Handshakes
Handshakes are the only acceptable physical contact for Men & Women in the business arena. You are judged by the quality of the handshake.

A good handshake is keep the fingers together with the thumb up and open slide your hand into the other person's so that each person's web of skin between thumb and forefingers touches the other's squeeze firmly

Crappy handshakes
The Air ball The Bone Crusher The Close Shaker The Hipster The limp dead fish The misfire The never let go Sweaty

A proper handshake: Is firm but not bonecrushing lasts about 3 seconds may be "pumped" once or twice from the elbow is released after the shake,

Handshaking Tips:
Avoid giving a cold, wet handshake by keeping your drink in the left hand. If your hands tends to be clammy, spray them with anti-perspirant at least once a day

Body Language and Gestures

What are Interpersonal Skills

Positive personalities are a requirement in most of the organizations and companies today. Generous Greetings: greet whenever you enter your organization or any other social event, it creates a cheerful and lively impression. Facial Expressions and Body Language: Reflect a positive image and attitude when talking or meeting people. Always keep a smile on your face, Stand and sit confidently, . Make eye contact whenever you talk . Listen Actively: Be a good listener when anyone is talking to you. Show them it is valued and that you understand what they have to say.

What are Interpersonal Skills

Initiate Communication: : Communication is the most important in our lives, and a mute attitude is very much like bad attitude. Criticize with Care: Criticize only when required, and make sure your criticism is constructive, not destructive. Appreciate and Value: A compliment can make somebody's day great. Be generous and compliment others about something good. Empathize and Acknowledge: Be kind and acknowledge others views. Sure you have your own view about a certain issue or thing, however, give equal importance to their views also.

What are Interpersonal Skills

Humor: Humor will change a depressive environment, and it will project the easier and lighter side of you. Be the Pacifier, But Do Not Fall in Conflicts: : People will appreciate if you help in de-tangling situations or issues. However, it is not wise to interfere in others problems always. Don't Be a Box of Complaints and Regrets: We all have problems, but it is not decent to complain and whine about a certain thing or situation always. Contacts and Network: . Make new contacts and build a valuable human network, in your personal, social and professional lives. The more people you know, the more they will know you.

Interpersonal skills are all the behaviors and feelings that exist within all of us that influence our interactions with others

Conflict Resolution Communication Skills Assertive Skills Anger Management

Interpersonal Skills

Conflict Resolution

Communication Skills

Assertive Skills

Anger Management

Conflict Resolution
Conflict is natural and inevitable. Conflict Resolution helps you resolve differences so that you may continue with the relationship in an effective way.

Conflict Resolution
Communication Skills
Communication demands that we listen as well as speak

Conflict Resolution Communication Skills Assertive Skills

Expressing yourself and your rights without violating the rights of others

Conflict Resolution Communication Skills Assertive Skills Anger Management

Knowing how to recognize and express anger appropriately can help us to reach goals, handle emergencies, solve problems and even protect our health.

Conflict Resolution Communication Skills Assertive Skills Anger Management

Interpersonal Skills

Approaches to interpersonal skills

Get over yourself:
If there is one thing that stops us from growing as persons it may well be the ego. We need to keep our egos well in check, so that we do not miss out on the constructive criticism as an insult to our ego.

Approaches to interpersonal skills

Get to understand others: We know this is not easy, especially when someone is trying to get you to look bad. But do try and put your own self into the shoes of the other. There is much to be learned from this.

Approaches to Interpersonal Skills

Listen more than you hear: How often do we see people fighting their verbal selves to be able to be heard at the table? Let us choose to be one among those who listen, and not just hear. A manager should be able to hear, understand and respond to other subordinates around. Understand that people actually listen to you sometimes: Do not just talk for the sake of talking, don't ever do that. Empty words never did do any good to any body.

Approaches to Interpersonal Skills

Non-verbal:
Did you know you could hurt some body simply by making the wrong gesture? It may seem a little far fetched at first, but you can very well hurt someone by shrugging off their remarks. Let us try to be respective to all through our body language.

Approaches to Interpersonal Skills

Practice is everything:
Just as with all other things, working on your interpersonal skills calls for a bit of practice. Trying to be polite to your very close friends and to family is a great place to start.

Approaches to Interpersonal Skills

Connect with people : No matter how hard you work or how many brilliant ideas you may have, if you cant connect with the people who work around you, your professional life will suffer. The good news is that there are several concrete things that you can do to improve your social skills and become closer to your colleagues. All of these tools will ultimately help you succeed in todays working world.

Approaches to Interpersonal Skills

Smile:
Few people want to be around someone who is always down in the dumps. Do your best to be friendly and upbeat with your coworkers. Maintain a positive, cheerful attitude about work and about life. Smile often. The positive energy you radiate will draw others to you.

Approaches to Interpersonal Skills

Be appreciative:
Find one positive thing about everyone you work with and let them hear it. Be generous with praise and kind words of encouragement. Say thank you when someone helps you. Make colleagues feel welcome when they call or stop by your office. If you let others know that they are appreciated, theyll want to give you their best.

Approaches to Interpersonal Skills

Pay attention to others:
Observe whats going on in other peoples lives. Acknowledge their happy milestones, and express concern and sympathy for difficult situations such as an illness or death. Make eye contact and address people by their first names. Ask others for their opinions.

Approaches to Interpersonal Skills

Practice active listening:
To actively listen is to demonstrate that you intend to hear and understand anothers point of view. It means restating, in your own words, what the other person has said. In this way, you know that you understood their meaning and they know that your responses are more than lip service. Your coworkers will appreciate knowing that you really do listen to what they have to say.

Approaches to Interpersonal Skills

Bring people together:
Create an environment that encourages others to work together. Treat everyone equally, and don't play favorites. Avoid talking about others behind their backs. Follow up on other people's suggestions or requests. When you make a statement or announcement, check to see that you have been understood. If folks see you as someone solid and fair, they will grow to trust you.

Approaches to Interpersonal Skills

Resolve conflicts:
Take a step beyond simply bringing people together, and become someone who resolves conflicts when they arise. Learn how to be an effective mediator. If coworkers bicker over personal or professional disagreements, arrange to sit down with both parties and help sort out their differences. By taking on such a leadership role, you will garner respect and admiration from those around you.

Approaches to Interpersonal Skills

Communicate clearly:
Pay close attention to both what you say and how you say it. A clear and effective communicator avoids misunderstandings with coworkers, collegues, and associates. Verbal eloquence projects an image of intelligence and maturity, no matter what your age. If you tend to blurt out anything that comes to mind, people wont put much weight on your words or opinions.

Approaches to Interpersonal Skills

See it from their side:
Empathy means being able to put yourself in someone elses shoes and understand how they feel. Try to view situations and responses from another persons perspective. This can be accomplished through staying in touch with your own emotions; those who are cut off from their own feelings are often unable to empathize with others.

Approaches to Interpersonal Skills

Don't complain:
There is nothing worse than a chronic complainer or whiner. If you simply have to vent about something, save it for your diary. If you must verbalize your grievances, vent to your personal friends and family, and keep it short. Spare those around you, or else youll get a bad reputation.

People work as a team. Because teams achieve more. Collective intellect is very effective for all types of problems

To grow faster you will need all the help you can get.

 Think of someone you would like to improve interpersonal communication with in your work place. It should be someone you interact with on a regular basis. What kind of work relationship do you have with this person: cooperation, interdependence, independence? Did/do you have the option of working with him? Has there been any conflict with this person? Whats the history behind this relationship? Do you feel any form of affection for him? Who has the power in this relationship? What are the positive things you see in this person? What are the negative things you see in this person? Will you have to interact with each other for a long time? How much control could he have in your present or future career?

Strengths and Weaknesses

Verbal Communication: Strength Weakness - Role of Body Language. - Not possible to give long list of directions

Written Communication: Strength Weakness - A proof of a communication - Written words does not show a persons actual feelings.

Negative to Positive
Steps to building a positive personality Accept Responsibility Consideration Think Win/Win Choose your words carefully Dont criticize and complain Put positive interpretation on other peoples behaviour Be a good listener Be Enthusiastic

Negative to Positive
Give honest and sincere appreciations When we make a mistake, Accept immediately and willingly If the other person has made a mistake and admits, congratulate him and give him a way out to save face Discuss but dont argue Smile and be kind Dont Gossip Turn your promises into commitments Be grateful but do not expect Gratitude

Negative to Positive
Be dependable and practice loyalty Avoid bearing grudges, Forgive and forget Practice Honesty, integrity and sincerity Practice humility Be understanding and caring Practice courtesy on a daily basis Develop a sense of humour Dont be sarcastic and put others down To have a friend be a friend Show Empathy

Role of trust
All relationships are Trust relationships such as Employer/Employee, Parent/Child, Husband/Wife, Student/Teacher, Buyer/Seller, Customer/Salesperson, How can we have trust without integrity

Factors that build trust

Reliability : Gives predictability and comes from commitment Consistency : builds Confidence Respect : to self and others gives dignity and shows a caring attitude Fairness : Appeals to Justice and integrity Openness : Shows two way traffic Congruence : Action and words harmonize, If a person says one thing and behaves differently, how can you trust that person

Factors that build trust

Competence : Comes when a person has the ability and the attitude to serve Integrity : the Key ingredient to trust Acceptance : inspite of our efforts to improve we need to accept each other with pluses and minuses Character : A person may have all the competence but if he lacks character he cant be trusted

Consequences of lack of trust

Stress Lack of Communication Irritation Closemindedness No team spirit Lack of credibility Poor self esteem Suspicion Loss of productivity Isolation Poor health Distrust Anger Prejudice break down of morale Uncooperativebehaviour Conflict Frustration Unhappiness Loneliness

Factors that prevent Building positive Relationships

Most of the traits are Self explanatory Selfishness Lack of courtesy Inconsiderate behaviour Not meeting commitments Rude behaviour Lack of integrity and honesty Self CentrednessArrogance Conceit Negative attitude Closed mind

Factors that prevent Building positive Relationships Lack of listening

Suspicious Nature Lack of respect for values ( low moral ) Lack of discipline Lack of Compassion Impatience Anger Manipulative behaviour Escapist behaviour Touchy nature Inconsistency Unwillingness to accept the truth Past bad Experience An uncaring attitude Greed

Negative to Positive
The biggest hurdle in building a positive relationship is EGO EGO is self intoxicating EGO is negative pride resulting in arrogance To an egocentric person the world begins, ends and revolves around him

Negative to Positive
Selfishness Is negative and destructive Destroys relationships Based on negative values Believes in win/lose principles Self interest Is positive Welcomes prosperity, Peace of mind, good health Based on [positive values Believes in win/win principles

Negative to Positive
Empty mind Is a dumping ground for Good and bad It accepts without evaluation Open mind It is flexible It Evaluates and may accept ideas and concepts based on merit

Negative to Positive
Crab Mentality Jealous people never get ahead in life and also prevent others from succeeding, it is a sign of poor self esteem and it is a universal trait. The biggest challenge comes when jealousy becomes a national character.