Types of Information Systems In An Organization

KINDS OF INFORMATION SYSTEM Strategic level Management level GROUPS SERVED Senior Managers
Middle Managers

Knowledge level

Knowledge and Data Workers

Operational level FUNCTIONAL Sales and Manufacturing Finance AREAS Marketing

Operational Managers Accounting Human resources

Major Types of Systems

Executive Support Systems (ESS) Decision Support Systems (DSS) Management Information Systems (MIS) Knowledge Work Systems (KWS) Office Systems Transaction Processing Systems (TPS)

1.Transaction Processing Systems (TPS)

Operational level TPS:
Basic business systems that serve the operational level. A computerized system that performs and records the daily routine transactions necessary to the conduct of the business.

2.Knowledge Work Systems (KWS)

Knowledge level KWS :
information systems that aid knowledge workers in the creation and integration of new knowledge in the organization.

Knowledge workers:
Are people who hold formal university degrees and who are often members of recognized professions such as engineers, doctors. Their jobs consist of creating new information and knowledge.

3.Office systems
Knowledge level Office systems :
computer systems, as word processing ,electronic mail systems, and scheduling systems, that are designed to increase the productivity of data workers in the office by supporting the coordinating and communicating activities of the typical office. Data workers: Has less formal advanced educational degrees than knowledge workers and tend to process rather than create information. They consist of secretaries, filling clerks.

4.Management Information System (MIS)

Management level MIS:
Information systems at the management level of and organization, that serve the functions of planning, controlling, and decision making by providing routine summary and exception reports, with online access to the organization's current performance and historical records. MIS, almost oriented to internal not external event. MIS, used in structured and semistructred Decisions.

5.Decision Support Systems (DSS)

Management level DSS: Information systems at the organizations management level that combine data and sophisticated analytical models or data analysis tools to support semistructred and unstructured decision making . DSS: help managers make decisions that are unique , rapidly changing, and not easily specified. DSS: use internal information from TPS and MIS, also information from external sources such as product prices of competitors.

6.Executive Support System (ESS)

Strategic level ESS : Information systems at the organization s strategic level designed to address unstructured decision making through advanced graphics and communication. ESS : are designed to incorporate data about external events such as new competitors. But also ESS draws summarized information from internal MIS and DSS.

Executive support systems

(ESS)
Management information

systems

Decision support systems

(MIS)

(DSS)

Knowledge Systems

(KWS)

Transaction processing systems

(TPS)

Information Systems Internal inputs

Decision Making And IS

TYPE OF DECISION STRCTURED OPERATIONAL KNOWLEDGE LEVEL LEVEL ACCOUNTS RECEIVABLE ELECTRONIC SCHEDULING OFFICE MANAGEMENT LEVEL PRODUCTION COST OVERRUNS STRATEGIC LEVEL

TPS
SEMI-STRUCTRED

MIS
BUDGET
PREPARATION

DSS
UNSTRUCTURED PROJECT SCHEDULING FACILITY LOCATION

KWS

ESS