1/3/2012 8:52 AM

Small Business Server Disaster Recovery

Wayne Small SBS-MVP SBSTechnical Director Correct Solutions Pty Ltd SBSfaq.com

SBS Disaster Recovery

It all works like normal on one server, or multiple servers

SBS Disaster Recovery

It all works like normal use one server, or multiple servers

SBS 2003 or R2 can be recovered, repaired, or replaced without impact to the domain using only a Full Server and System State restore via the included SBS Backup program.
More options can be better All remaining discussion on this topic relates more to risk mitigation, or faster recovery time. Application tuned incremental recovery options exist. Drive Imaging or 3rd Party Backup products are best viewed as optional, but valuable.
Illustration Courtesy of SBSmigration.com

SBS is a Bad DR Risk?

Myth: SBS Domain DC Options
Probably this concern is very overblown Most continuity options & DR strategies from non-SBS nondomain and servers apply to SBS as well
Any single server environment has challenges, but this is what the budget limited market needs for now. SBS domain allows adding separately licensed servers. Typically this has a lower cost than non-SBS! nonMultiMulti-Server, Multi-DC, Fault-Tolerant options are available MultiFault-

Windows Small Business Server 2003

SBS 2003 Standard Edition
Windows 2003 Server Domain Controller Exchange 2003 Server Fax / Print & File Server Sharepoint Server / Collaboration Remote Web Workplace Automated Deployment and Management Tools Monitoring and Remote Management Extremely nice OS & CALs price point [ New in R2: WSUS 3.0 Management Integrated to MMC 3.0]

#1 Hurdle in SBS DR is unrelated to SBS licensing

Namespace dependent application server plus Coincidental DC/Exchange on one box

SBS 2003 Premium Edition

SQL Server 2000 [ R2: 2005 Workgroup ] ISA Server 2000 or 2004 [ R2: 2004 ]

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Migration & DR Methods too often Abandon the SBS Domain

SBS 2003 Server Responsibilities

Production Domain New Domain

Illustration Courtesy of SBSmigration.com

Illustration Courtesy of SBSmigration.com

SBS Disaster Recovery: Myths

SBS Domain DC Options Hardware Device Dependency Different Hardware Recovery Myths: System Repair Options Recovery and Maintenance Planning

Only 1 DC in SBS Domain?

Myth: SBS Domain DC Options

SBS cant Join Existing Domain?

Myth: SBS Domain DC Options
SBS 2003 CD1 Setup boot (including OEM releases) allow SBS to install into an existing compliant domain EULA allows Time-limited use of a second SBS 2003 in Timean SBS domain for transitions / upgrades In-Place Upgrade of existing 200x DC can allow SBS In2003 or R2 to install into existing domain ADMT migration from an existing domain preserves object SIDs, but not the domain itself.

All SBS versions allow multiple-DCs multipleSBS is constrained to retain all FMSO roles Only one SBS may permanently operate in a single domain.

All SBS

SBS 2003

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

SBS FSMO Constraints are a Risky and Major Recovery Problem?

Myth: SBS Domain DC Options
Flexible Server Management Operations (FSMO) roles are system operation authority which can be movedby transfer or seizure. seizure. All DCs in a common domain maintain identical full catalog copies of that AD domain by default Global Catalog (GC) roles are not required to distribute a complete replica inside a single domain model

Cant Recover Domain from Dead DC or SBS?

Myth: SBS Domain DC Optionscan successfully Graveyard Swing Migration pull back not only a server but a domain A recovery server replaced by Swing Migration with a clean server preserves the domain Dead solo DC is not the end of the domain Backup DC and recovery of AD on a dead DC provide very similar recovery options

SBS 200x

Win 200x

SBS 200x

Win XP/200x

AD Swing Migration Method

Migration based on Disaster Recovery Techniques

SBS Disaster Recovery: Myths

SBS Domain DC Options Hardware Device Dependency Different Hardware Recovery System Repair Options Recovery and Maintenance Planning
Illustration Courtesy of SBSmigration.com

IDR Recovery Automation is Most Reliable?

Myths: Hardware Device Dependency
Independent Disaster Recovery (IDR) is a generalize name for 3rd party product automation for boot to restore or click to restore Many IDR solutions require identical hardware IDR systems can have fragile requirements, truly must be tested. IDR product marketing should be validated! Testing IDR can be tricky unless you have
Access to identical hardware Alternative Drive to substitute for test restore Time & Budget to take the business offline
SBS 200x Win XP/200x

Best DR plan needs On-Site OnDuplicate Cold Hardware?

Myths: Hardware Device Dependency
Myth is that you can only be really prepared with identical cold server on-site onThis is only one DR approach, one DR issue, one resolution path

Practical answer is that this solves some problems that have alternative options, but may introduce a confusion Live network protection can be just as effective Planning for identical hardware recovery steps is a bad planits an exception.

SBS 200x

Win XP/200x

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Replace SBS NIC not Allowed Without Microsoft Support?

Myths: Hardware Device Dependency SBS 4.x versions did indeed bind the licensing engine to the GUID of the primary NIC SBS 2000 and later dropped that feature SBS NIC Replacement is allowed, but remains as complicated as any scenario of NIC replacement in a DC.

SBS Disaster Recovery: Myths

SBS Domain DC Options Hardware Device Dependency Different Hardware Recovery System Repair Options Recovery and Maintenance Planning

SBS 200x

Win XP/200x

Drive Image Restore to New Hardware Wont Work for DR?

Myths: Different Hardware Recovery (1 of 3) Alien image restore works, but has issues Boot critical conditions must be met:
Compatible HAL Accurate boot.ini, consistent Boot Device order Boot critical drivers installed

Restore of System State to new Hardware is Unreliable?

Myths: Different Hardware Recovery (2 of 3)
It works A Disaster Recovery specialist needs this skill to be successful and empowered. Domain Controllers (including SBS) present challenges, special concerns for AD restore, Exchange, SQL, Monitoring Baseline install or (same hardware) ASR disk adequately prepared for an overlay restore of alien System State. Segmented Multi-Step restore may be necessary, better Multito have skill than rely only upon an automation tool. ASR Disks dont work for bare metal restore to different hardware
SBS 200x Win XP/200x

Repair resolution paths are available Look at new 3rd party drive imaging products

SBS 200x

Win XP/200x

DriveDrive-Slide Relocation to new Server Hardware will Usually fail?

Myths: Different Hardware Recovery (3 of 3) Another of the three abandoned step-children of steprelated misconceptions on System State, drivers and boot configurations Same rules apply as with alien disk cloning or alien System State restores

SBS Disaster Recovery: Myths

SBS Domain DC Options Hardware Device Dependency Different Hardware Recovery System Repair Options Recovery and Maintenance Planning

SBS 200x

Win XP/200x

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Windows Service Pack Reinstall will Repair a BSOD?

Myths: System Repair Options
Reinstalling a Service Pack generally will not repair missing files and registry entries for an Operating System Windows 200x and XP introduced Service Pack files stored in a local cache folder, therefore already available. In-Place Upgrade as a repair will be helpful InReinstalling Application SPs generally is helpful for a repair

You can Boot or Restore Windows to a Known Good Condition?

Myths: System Repair Options
Windows 2003 is the only OS version that actually can accomplish thiswith caveat: bare metal restore. restore. ShortShort-Filename (SFN) restore breaks cause fracture of registry/filepath alignment Windows 2000, XP, NT, 9x/ME cannot restore file-byfile-byfile to a known conditionnot with NT Backup or 3rd Party the flaw is in the Windows API Cold Drive Imaging is the only consistent solution for true restore to previous good condition
SBS 200x Win XP/200x Win NT/ME/9x

SBS 200x

Win XP/200x

ASR Recovery Disk is Required to Make a Complete Restore?

Myths: System Repair Options
ASR disk is a restore accelerator, but not required. The backup set made with an ASR is no different than what is created without requesting the ASR ASR disk is machine specific, so not valuable in restore to replacement server

Its Best to Build Clean New Domain if SBS is too Dirty to Fix?
Myths: System Repair Options
This likely will lead to reconfiguration on all PCs Workstation impact of new domain must be considered. Actual corruption of Active Directory is rare and generally should not be assumed. assumed. Saving the AD domain is almost always the preferable course, and it isnt hard. MisMis-configured Group Policies make for bizarre behavior Group Policies are typically simple to repair or replace, but this is widely misunderstood. Applications and databases can be moved as data
SBS 200x Win 200x Win NT

SBS 2003

Win 2003

SBS Disaster Recovery: Myths

One Big C Partition is Best?

Myths: Recovery and Maintenance Planning
Oh, Please No!! Disaster Recovery from one large partition is much more complicated, time consuming and generally more at the risk of data loss Repairs may involve rolling back data for no reason other than uncertainty about the partition Best Scenario is isolated partitions for:
System Boot Client/Server Application Databases User Files

SBS Domain DC Options Hardware Device Dependency Different Hardware Recovery System Repair Options Recovery and Maintenance Planning

SBS 200x

Win 200x

Win NT

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

OEM Media can Only Build New Domain Installation?

Myths: Recovery and Maintenance Planning
Actually, this is rarely the case: Request OS installation media rather than preconfigured recovery disks. Most OEMs will provide standard install mediayou should always order itand a standard floppy drive OEM media cannot be used for in-place upgrade repairs inof non-OEM installations non-

BootBoot-Time Rollback Options can SP or Patch Update Failure?

Myths: Recovery and Maintenance Planning
Dont count on it! Boot to Last Known Good Condition recovers only previous System Registry settings, but not other registry hives or any driver files Only a System State Restore offers general roll-back, rolland not even that will always workbut it usually does 3rd Party product solutions could help with sector based delta roll-back on drive writes rollSBS 200x Win XP/200x

SBS 200x

Win 200x

SBS Disaster Recovery: Mysteries

Boot Failures Running Setupas a Repair Step Exchange Store Repair & Mount SBS Backup Services

Crashed RAID5 not dead yet?

Mystery RAID5 drive volume set become unrecoverable if more than N 1 drives go offline? Busted A hardware RAID can typically be recovered by a proprietary step to force the configuration to ignore a fault flag. The drive set can be mounted in the last stored condition, which may or may not be reliable. A hot spare usually protects from such issues

Boot Failure Analysis

Mystery Resolution of a Boot Failure is difficult & unpredictable Busted (If I can do anything about it!) Actually not that hard, if you determine where in the boot cycle the failure is occurring. How to know that?
1. Hardware Boot (BIOS Control transition to Device Selection) 2. Master Boot Record (Device based transition to OS boot loader) 3. OS Loader (OS specific bootstrap sequence to detect critical

hardware present, preload drivers, registry and then pass control to initial them) 4. Kernel Phase (Windows NT family initialization of core drivers and services with a pre-determined outcome) pre5. GUI Logon
6. Infrastructure Completion

SBS 200x

Win 200x

SBS 200x

Win XP/200x

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Is BSOD Really Death with SBS?

Mystery Many BSOD or boot failures cannot be repaired on SBS with damaging AD configuration? Busted Its true, some repairs can damage AD or Application configurations. This doesnt mean you cant repair, it means its a two step repair:
Repair to regain configuration boot success Restore System State condition

SBS Disaster Recovery: Mysteries

Boot Failures Running Setupas a Repair Step Exchange Store Repair & Mount SBS Backup Services

SBS 200x

Win XP/200x

AD/Exch 200x

SBS Domain Rises from the Ashes?

Mystery
It really cant be possible to repair a non-bootable SBS nonserver without reconstructing it from scratch or having a System State backup?

OEM Install Tools Required?

Mystery
Must you use OEM tools to reinstall an SBS for the server to find text mode setup boot drivers?

Busted
You really can repair components and applications individually on an SBS. You do need to learn the interrelationship of SQL, Exchange, IIS, Sharepoint and AD Recovery of the configuration and data would regardless allow a rebuild with Swing.

Busted
No. Windows can restore any configuration if you have the drivers for the boot devices. The tools provided by OEMs are generally intended to automate installation sequences that can be performed without special tools or media.

SBS 200x

Win 200x

Exch 200x

SBS 200x

Win 200x

Exch 200x

Product Activation
Mystery
Does Product License Activation prevent you from replacing a SBS server/motherboard?

SBS Disaster Recovery: Mysteries

Busted
No. OEM vendors can/may allow replacement of hardware under warranty. Non-OEM products can be reactivated if Nonthe use conforms to product licensing (replacing previous server).

Boot Failures Running Setupas a Repair Step Exchange Store Repair & Mount SBS Backup Services

SBS 200x

Win XP/200x

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Store Mount Failed After DR

Mystery An Exchange Information Store wont mount, but does it have data corruption? Busted Maybe? It could be corruption, but it could also be one of many different issues recently changed:
AntiAnti-Virus scanner acting upon Exchange system files Incorrect Permissions on the Exchange folders Transfer of Information Store from higher level SP
SBS 200x Win 200x Exch 200x

Microsoft Exchange Data Repair

Mystery
Is there is a predictable path to recovery for Exchange Databases, or is it not worth attempting because there will be data loss regardless?

Busted
MS KBs reinforce dubious assumptions of lossy repairs For a single server Exchange Organization, it isnt unusual that recovery to a recent backup, or hard repair to a recent condition is quite acceptable First, try creating a new empty store Repair a copy of the original database

SBS 200x

Win 200x

Exch 200x

Microsoft Exchange Log Files Crisis? Mystery

Is it critical to have all the Exchange Log files and Database files in order to recover the Information Store intact?

SBS Disaster Recovery: Mysteries

Busted
No. Exchange Logs in a relatively small scale environment are posted immediately, therefore they represent history, not uncommitted information. You can recovery without logs.

Boot Failures Running Setupas a Repair Step Exchange Store Repair & Mount SBS Backup Services

SBS 200x

Win 200x

Exch 200x

SBS Backup Skips Over Files?

Mystery
MS Backup isnt a complete System State recovery because it skips critical system files?

Volume Shadow Copy Required?

Mystery MS Backup of Exchange isnt complete because it doesnt use Volume Shadow Copy? Busted No. Volume Shadow Copy is an alternative to the method of backup that was used historically with Exchange. If VSS cant support the circumstance, the traditional method is used.

Busted
No. NT Backup (aka: SBS Backup) skips files that are not required because they are generated dynamically, or not essential to recovery.

SBS 200x

Win XP/200x

SBS 2003

Win 2003

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

SBS Backup: SQL Aware or Not?

Mystery MS backup of SQL databases are not possible because theres no SQL agent? Busted No. SBS 2003 can perform a VSS backup which provides backup to that point in time when the database recovery model is set to simple.
More info: MS KB 828481 However, transaction level recovery not included in simple model

Optional: Use Enterprise Manager first to backup to disk

SBS 200x

Win 200x

SQL 200x

SBS Disaster Recovery: Magic

How to Prepare for Recovery in the Future Without Identical Hardware?

Preinstall a bootable PCI drive controller driver You will always have that controller as a boot option

Crisis Resolution Magic Boot on totally different hardware Repair Corrupted IIS or Website Problems Recover AD from dead Domain Controller Fix Administrator Lock-Out LockFix a Replica DC that is not functional
Lift and Drop of a complete system drive (aka: the entire C: drive contents as is) onto totally different hardware can be handled easily A trivial bit of planned preparation requiring less than 15 minute preparation, perhaps an hour to implement as a recovery if needed.

SBS 200x

Win XP/200x

Win NT

Website & Microsoft Exchange Doesnt Work, and yet I cant Imagine Reinstalling IIS on an SBS server ?
And yet this is not only possible, its actually quite an interesting project if you have two hours to spare. But as often as not, its not even required.

Fix Frustrating Conditions with Hung Server or Administrator Lock-out LockSimple changes to Group Policies, Security Groups, or a folder permission can break or correct some shocking or odd scenarios that look like a disaster Crisis Resolution Magic: Dont abandon itfix it!! Deny the Administrator from log on locally Access denied to the GP Management Console Access denied to the Sysvol Server hangs on applying Personal Settings Server hangs on applying Network Settings Server hangs on Welcome to Windows

Crisis Resolution Magic

The biggest challenge is being able to tell when its needed.
Uninstall Exchange and IIS Reinstall IIS, then Exchange Rerun SBS Setup to install Server Tools Include Sharepoint in reinstall
SBS 200x Win XP/200x

SBS 200x

Win 200x

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/3/2012 8:52 AM

Replica DC didnt Maintain Network as Expected, Domain Down Still?

Added a replica Domain Controller to my SBS network, but when my SBS went offline, everything still didnt work despite that other DC.

Replica DC but it has no Sysvol (therefore non-functional), so does That nonMean a Scratch Rebuild is Only Option or Could that be Fixed?
Actually, theres really no reason to rebuild from scratch if you have the NTDS folder itself intact, even if the Sysvol is missing. Crisis Resolution Magic Rebuilding Sysvol is definitely a better alternative to rebuilding domain from scratch.
DcGPOfix /target:both

Crisis Resolution Magic

DNS FSMO Roles Global Catalog Forwarders UNC References, particularly in the Netlogon and Group Policies Sysvol never replicated due to non-functional replication, nonprior Journal Wrap on the SBS
SBS 200x Win 200x

Few SBS domains have customized Group Policies so reinstall SBS setup to restore the policies.
SBS 200x Win 200x

Graveyard Swing Migration Disaster Recovery with a Server That Wont Even Boot?
You can recover Active Directory from a Domain Controller, even if it has a severely damaged software or system registry and therefore wont boot, if only to save the AD and build a replacement server in the same domain.

Crisis Resolution Magic

Restore or in-place upgrade repair the DC. inEven if the applications are broken, you can make the DC operationalthen Swing! Reconstruct a replacement server
SBS 200x Win 200x Exch 200x

Jeff Middleton SBSSBSMVP Jeff@SBSmigration.com www.SBSmigration.com

Wayne Small SBS-MVP SBSWayne@SBSfaq.com www.SBSfaq.com

Resources for this session topic

Resources
Technical Chats and Webcasts
http://www.microsoft.com/communities/chats/default.mspx http://www.microsoft.com/usa/webcasts/default.asp

Includes Chapters by Jeff Middleton:

Swing Migration Disaster Recovery Other topics by 13 additional authors

Microsoft Learning and Certification

http://www.microsoft.com/learning/default.mspx

MSDN & TechNet

http://microsoft.com/msdn http://microsoft.com/technet

Virtual Labs
http://www.microsoft.com/technet/traincert/virtuallab/rms.mspx

Newsgroups
http://communities2.microsoft.com/ communities/newsgroups/en-us/default.aspx

Technical Community Sites

http://www.microsoft.com/communities/default.mspx

User Groups
http://www.microsoft.com/communities/usergroups/default.mspx

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10

1/3/2012 8:52 AM

2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11