Role of human skills training in an organisation

ALDEN DIAS 1007

Training
Training is typically part of the human resource development The role of human resource department is to improve the organization s effectiveness by providing employees with the knowledge,skills and attitudes that will improve their current or future job performance.

Training Objective
Individual Objectives Organizational Objectives Functional Objectives Societal Objectives

Benefits of training towards employees

Greater job satisfaction and morale among employees Improved self esteem Opportunity to advance in the organization Increased employee motivation

Benefits of training towards organisation

Increased productivity Higher levels of customer satisfaction Improved quality Increased innovation in strategies and products Reduced employee turnover Enhanced company image

Basic rationale behind training

Training as an enabling function Training as a planned experience A key to intrinsic motivation Training as a key to change management Generating future employees

Essentials for training

a) Careful Training need assessment - At individual, task level and organization level b) Training need identification with the help of reports, feedback, brainstorming exercises, informal interaction between trainee, boss and peers, past performance, appraisal results & expected future roles to be played by the employee c) Carefully planning the budget & other resources needed for effective training d) Other essentials Including the resource person, trainer, selection of trainee, mode of training whether in house, external training or any professional course.

 e) Venue, seating arrangement, Aids in training, printed material or the content, time duration, types of modules and mode of assessment. f) Training evaluation or assessment g) Identifying the implication h) Implementation and follow up i) Motivate and engage your people with such issues that focus on key business results

Training initiatives in Hospitality sector

Hospitality sector is growing at a rate of approximately 8% This sector can be classified into hotel industry, travel and tourism, restaurants, pubs, clubs and bars, contract catering, and aviation The major challenge of this sector is shortage of skilled employees along with the challenge of attrition rate

 . Managers require huge range of competencies such as, people management, viable skills, business insights, analytic skills, succession planning, and human resource development in order to get success in this sector employees are not enough trained on Business Etiquettes, Courtesy, and Business Communication.

Thank You