Crystal Forms Bundle

Troubleshooting

What is Crystal Report?

Build reports  Graphical interface  Connects to many data sources  Generates .rpt files  Customers are using versions 9 and 10


What is Crystal Forms Bundle

Integration between iRen and Crystal Report  Generates the report inside IAF  Final report in a .pdf file  Customers are runing versions 2.0, 3.0 and 3.0 with the patch for 7.2  Runs for iRen 5.1, 5.7 and 5.9


Crystal Form Bundle Components

      

Crystal Patch for 5.1 and 5.7 (dml files) Crystal is integrated to 5.9 Metadata (procedures, virtual tables and REPORT_PRINT_CONTROLS) Fat application Connect Web application Adobe Reader

Reports
Purchase Order  Invoice  Checks  1099


Crystal Web Structure

       

Bin Datasets Logs Output Reports rsiWriteFile Xml Web.config

Calls


Crystal bundle does not connect with the FAT application

Crystal Fat application must have a minimum

of 2 server running SCV GEM_CONNECT_APP

Calls


Crystal just sits on the GENERATING FORM page

Start the fat application manually to check for any error

in the resource file Rename the Crystal.dll file Verify that the IE setting for temporary file is set to automatic Verify that ASP.NET or NETWORK SERVICE local user has read and write privileges to the folders datasets, xml, output and logs

Calls


Crystal generates the pdf file but not opens adobe reader
Adobe preference Display pdf in browser Upgrade Adobe Reader to the must current

version (7)

Calls


Invalid printer specifications

If Adobe Reader 6.0 must upgrade to at least

6.0.1

Calls


IAF is generating a standard Gembase report and not the Crystal Report
Change the Process Type to 1 in

REPORT_PRINT_CONTROLS

Calls


error:DMRMAN_FRMNOTFND::Form!A S does not exist in file !AS

Lb_s_l_load_message.dml

Calls


Auto print
Auto print flag Queue Name Opens Adobe Reader and prints at the same

time

Calls


Upercase login
lb_s_l_crystal_url_maker.dml

Calls


Multiple print copies not supported

Enter the number of copies from Adobe Reader Works for Auto print

Calls


Crystal requires RNA-XML license key for 7.2

Dowload the patch for 7.2

Calls


1099 patch
Make sure to copy the report to Crystal s

reports folder Make sure to add the path for 1099 patch to the crystal resource file as well as for the iBrowser and thin client resource file. If iRen 5.1 or 5.7 do it after the Crystal_Patch path Change the Process Type to 1

Calls


Error loading dll

Verify the path for the file gem_xmlpack.dll

inside the Crystal resource file

Calls


Thin Client 7.2 not able to run Crystal

lb_s_l_crystal_url_maker.dml