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COMMUNICATE OR COMPLICATE
By. Mrigakshi Sharma
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What do you think this couple is communicating non-verbally? Look at them carefully. Click the button to see if you are correct.
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If you thought that they are flirting and are romantically interested in each other, you are most likely correct. Look at their facial expressions, the casual postures, and the closeness of their bodies.
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What do you think the chief petty officer (in khaki) is communicating non-verbally to the enlisted men in this group? Do you think his message would be understood if the sailors saw but did not hear him? Click the button to see if you are correct.
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If you thought that the chief petty officer was aggressively correcting the behavior of the sailor, you are right. His body language is sufficient to communicate his strong disapproval without using any words.
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NON-VERBAL COMMUNICATION
Communication is far more than speech and writing. We are communicating in many different ways even when we are not speaking. Growing up in a society, we informally learn how to use gestures, glances, slight changes in tone of voice, and other auxiliary communication devices to alter or emphasize what we say and do.
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COMMUNICATION PROCESS
Speech LANGUAGE Writing Kinesics Tone of Voice PARA LANGUAGE Proxemics Dress Attire
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PARALANGUAGE
Linguists refer to all of these auxiliary communication methods as paralanguage It is part of the redundancy in communication that helps prevent ineffective communication. The paralanguage messages that can be observed through face to face contact also makes it more difficult to lie or to hide emotions.
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PARA LANGUAGE
Kinesics
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KINESICS
The most obvious form of paralanguage is body language or kinesics This is the language of gestures, expressions, and postures. This is an important and critical mode of communication and it differs from place to place
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Test your knowledge of North American body language. Look at the couple walking together. What does it mean to be so close with their arms around each other this way? Could they be strangers? Click the button to see if you are correct.
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If you thought that they must know each other very well and are romantically involved, you are probably correct, especially if they continue to walk in this way for more than a few minutes. Note where their hands are resting. In North America, this sort of public display of affection is acceptable, but it would be scandalous in conservative Moslem societies.
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BODY LANGUAGE
Body language is a term for communication using body movements or gestures instead of, or in addition to, sounds, verbal language or other communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language.
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FACIAL EXPRESSIONS
The face has many muscles that move several areas of the face. Each combination of movements of the following face elements communicates a state of mind:
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Mouth wide Lips upturned Involves mouth and eyes when the expression honest
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JOY
Marked by smiling True smiles involve facial muscles around mouth and eyes
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Eyebrows and forehead are creased Mouth may pulled tightly with teeth clenched or possibly opened; developed evolutionarily to intimidate enemies Eyes looking straight ahead; again, may have developed to help people see the danger more clearly
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FEAR
Eyebrows and forehead are creased Mouth may pulled tightly with teeth clenched or possibly opened; developed evolutionarily to intimidate enemies Eyes looking straight ahead; again, may have developed to help people see the danger more clearly
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Brow is furrowed Lips tightly pursed Teeth may be clenched Creases between eyes at bridge of nose Nostrils may flare Increased blood flow to face results in redness Eyes may be squinted
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ANGER
Brow is furrowed Lips tightly pursed Teeth may be clenched Creases between eyes at bridge of nose Nostrils may flare Increased blood flow to face results in redness Eyes may be squinted
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SURPRISE
Key features are open mouth, wide eyes, and raised eyebrows Similar to fear: wide eyes allow person to take in more info and prepare for possible danger
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Key feature is the wrinkled nose Crinkling of eyes Mouth is closed, possibly down-turned Brows are furrowed
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DISGUST
Key feature is the wrinkled nose Crinkling of eyes Mouth is closed, possibly downturned Brows are furrowed
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CONTEMPT
Key feature is the lip curled up on one side Mouth is closed Eyes may be slightly squinted Forehead might be creased
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Facial Expressions
Gestures
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GESTURES
A gesture is the non-verbal body movement used to express or emphasize an idea, an emotion or a state of mind. It can include hands, arms & shoulders 1. Emblems- direct verbal translation 2. Illustrators- depict what is said verbally 3. Affect display- conveys emotions 4. Regulators- control interaction 5. Adaptors- release the body tension
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Puzzled/Tensed
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Thinker
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Frustration
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Explaining
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BODY POSTURES
Body Posture is the way you place your body and arms and legs, in relation to each other, and in relation to other people Your posture gives signals about your interest in something, your openness, and attentiveness.
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Aggressive
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Bored
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Closed
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Defensive
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Power
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Relaxed
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TONE OF VOICE
We communicate with our voices, even when we are not using words. Nonverbal speech sounds such as tone, pitch, volume, inflection, rhythm, and rate are important communication elements. When we speak, other people read our voices in addition to listening to our words. These nonverbal speech sounds provide subtle but powerful clues into our true feelings and what we really mean. The voice set is the context in which the speaker is speaking. This can include the situation, gender, mood, age and a person's culture. The voice qualities are volume, pitch, tempo, rhythm, 46 articulation, resonance, Mrigakshi nasality, and accent. They give each individual a unique "voice print".
To make your voice louder, instead of pushing from the throat, use good breath support and never raise the pitch. Pitch and loudness have no correlation By developing an interesting tonal range (eg a softer, friendlier tone when eliciting answers in Q&A sessions or a harsh tone to reprimand) you have a greater vocal toolbox. The use of a slightly harder tone (what could be described as a matter-of-fact voice), when giving instructions, means that pupils will be given vocal clues to what is expected.
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EXERCISE
Think about how tone of your voice can indicate sarcasm, anger, affection, confidence.
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PROXEMICS
Proxemics is the study of how people use and perceive the physical space around them. The space between the sender and the receiver of a message influences the way the message is interpreted. The perception and use of space varies significantly across cultures and different settings within cultures. Space in nonverbal communication may be divided into four main categories: intimate, social, personal, and public space.
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Upto 18 inches
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18 inches 4 ft
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4 ft 12 ft
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More than 12 ft
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Speech LANGUAGE Writing Kinesics Tone of Voice PARA LANGUAGE Proxemics Dress Attire
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DRESS ATTIRE
The Queen of England is reported to have told Prince Charles, "Dress gives one the outward sign from which people can judge the inward state of mind.
Dress codes are sets of regulations governing what is and is not appropriate attire for a given setting or event. Dress Attire changes as per the event and in all situations, business and social, our outward appearance sends a message.
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How you dress in your workplace depends on four factors: the industry in which you work, the job you have within that industry, the geographic area in which you live; and most importantly, what your client expects to see.
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This man is going for an important business meeting with one of his biggest client What do you make out from this picture??
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ALWAYS REMEMBER..
Dress taking care of the fact that where are you going or what will you be doing Take care of the colours and shades of your clothes Avoid wearing ill fitting clothes as they send wrong messages. Avoid wearing clothes which make you nervous Try to wear clothes in which you are comfortable and feel confident
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FACTS TO REMEMBER
SETTING THE TONE Sometimes referred to as paralinguistic, vocal intonation includes components such as rhythm, pitch, intensity, nasality and slurring.
Tone, pitch and speed affect how words are sent and received. Teachers should articulate words at a comfortable rate to maximize the potential for student comprehension.
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FACTS TO REMEMBER
A TOUCH OF ENCOURAGEMENT Touching is an important aspect of any culture, but touching in the classroom is a delicate matter.
Touching can be used in a positive way, however, to offer encouragement and support, by patting a student on the arm, shoulder or back to congratulate him or her
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FACTS TO REMEMBER
BODY TALK It is important that teachers learn how to use natural body movements when talking in front of a class of students.
Students receive nonverbal messages of enthusiasm or boredom communicated through a teacher's body orientation, and teachers can also gauge student interest in the class through the students' body postures and movements
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COMMUNICATE OR COMPLICATE?
MIZARU IWAZARU
KIKAZARU
THANK YOU
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