CHAPTER 5

PRESENTING TOUR
ACTIVITIES
 5.1 Effective Presentation
o
Technique
When presentation occurs?

o Presentation is a process of:

a) Sharing ideas & thoughts with the audience
b) Provide reflection of yourself & attributes
c) Your credibility
d) The products
e) Company/organizations
f) Value you are placing on that situation

o Factors affected the presentation

a) The environment (situation, other people, noise,
temperature)
b) Audience’s conditions (feeling warm, comfortable,
distracted etc)
 5.1 Effective Presentation
o
Technique
3 types of presentation techniques

P.T with a focus on your audience

o Fine-tune your presentation to the situation
o Find out additional Information about your audience (share
knowledge)
o Involve people (ask questions)

P.T with a focus on your self

o Boost your confidence (prepare, plan, organize, rehearse,
extensive research)
o Smile (greeting accepted by most cultures)
o Don’t read from note (Familiarize, don’t memorize)
o Engage in friendly & non-threatening eye-contact
o Voice/non-verbal mannerism (clear & easy to understand)
 5.1 Effective Presentation
Technique
o Share the meaning an object or place has for you
o If using microphone, make sure you know how to use it
o If you don’t know the answer to a question, admit and offer
to find out the answer/ask your group members

P.T with a focus on your environmental conditions

o To embellish your presentation and enrich your
commentary
o Use environmental conditions as a mean of reflections
o Manage any environmental distractions and potentially
adverse conditions by moving to a different area
 5.1 Effective Presentation
Technique
o Types of environmental distractions
- traffic
- sea noise (surf & wind)
- the sun
- strong & gusty wind
- cold or heat
- crowds of nearby people
- elements within your group (chatty people, ‘play mode’,
people love to interrupt)
o Allow silence to develop
 5.1 Effective Presentation
Technique
A few points to keep in minds
o For every action, there is a reaction
o Action speaks louder than words
o Maintain commonsense when communicating
o Use humor (follow ATT rule-appropriate, tasteful & timely)
o Leave out your negative personal baggage
5.2 Working with microphones
TYPES OF MICROPHONES
b) Lapel microphone : fixed to some part of your
clothing, wireless
c) Headset microphone : Hands-free, fixed to the head like a
set of headphones
d) Bracket mounted : Generally used by driver
guides
e) Hand-held microphone : most used by tour guides

TIPS FOR WORKING WITH MICROPHONE

- Be sure it is switched on
- PA system projecting the correct volume
- All lead & associated equipment are in working order
- Use short & simple words & phrases
 5.3 Managing the nervous
twitch
People will find themselves becoming uncomfortable
& nervous during presentation
SIGNS OF NERVOUS

o Sweaty palms
o A quick pulse
o Repeating yourself
o Speeding up your rate of speech
o Clenching your jaw
o Tightness in the chest
o Fidgety movements, pacing and shifting weight from foot to
foot
o Avoiding eye contact
o Difficulty in listening to people
o Difficulty with silence and pauses when speaking
o A general feeling of tension in the body
 5.3 Managing the nervous
twitch
ANCHORS FOR MANAGING NERVOUS TENSION
o Deliver presentation on familiar subjects
o Memorize in the first two or three minutes of your
presentation
o Pause a few second and take a deep breathing (pause,
deep breath and think ‘relax’)
o Challenge your fears, maintain enthusiasm
o Focus on positive outcomes
o Focus outwards
o If you go blank: Relax, breathe, take a drink of water ask
questions, summarize
o Develop physical anchor points within your body
o Do a mental and verbal run beforehand
o Be prepared
o Meet & get to know your audience before presentation
 WHAT AM I NERVOUS ABOUT?
o Fear of rejection
o Fear of failure
o Fear of forgetting
o Fear of expectations you place on yourself
o Fear that you only have one chance

BUILDING YOUR SELF-CONFIDENCE

o Be kind to yourself
o Praise yourself
o Encourage yourself
o Be fair with yourself
o Take a responsibility
o Join a public speaking course or club
o Engage in Japanese ‘Kaizen’ philosophy of ‘improvements
with small & incremental steps’
5.4 Adding strength & color to
your voice
o Vocal and deep breathing
o Increasing your deep breathing
o Developing a feel for deep breathing
o Breathing-exhaling
o Remember to breathe
o Articulation (Lips, teeth, soft palate, hard palate, nasal
sound)
LOOKING AFTER YOUR VOICE
o Avoid staining your voice on dry, windy & hot day, avoid
screaming
o Take water during presentation
o Develop deep and controlled breathing
o Stay relaxed
o Warm up your vocal cords, lips, cheeks, tongue, jaw muscle
o Avoid milky substance before leading tour group
o Ensure effective articulation

VOCAL CHARACTERISTICS/QUALITIES
o LOUD VOICE: Gathering a group together
: Speaking to large group
: Speaking over noise
: Speaking into strong winds
: Add a sense of command
o SOFT VOICE : Add mystique & Suspend
o PACE : fast pace – excitement
: slow pace – boredom, sadness and reflections
o To describe slow and fast moving activities
o PAUSES
o INFLEXION
o PITCH
o STRESSING
o INTONATION
o RHYTHM
o ENUNCIATION
 END OF
CHAPTER