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Presented to NPELRA April 9, 2003 Bruce G. Lawson, CCP Fox Lawson & Associates LLC (602) 840-1070
Objectives
To Discuss: The history of job evaluation The role of job evaluation Selecting a job evaluation tool Alternative job evaluation approaches
Whole Job Ranking Market Pricing Point Factor Factor Comparison Decision Band
Job Evaluation
Not a science Not a solution to salary problems Not a substitute for managerial decision making about individual salaries Not a cost cutting technique Not always consistent with the labor market
Objectives
To systematically establish the relative value of jobs within an organization Impose a structured approach to determining job value that is objective (to the extent possible) and documented Provide a basis for pay determination
Distinctions
Job evaluation - Assesses the relative worth of jobs Performance Appraisal - Assesses the performance of individual employees in the conduct of specific job duties Position Allocation - Determines the appropriate classification for each position/employee
Non-Quantitative Approaches
Whole job ranking Classification Market Pricing
Quantitative Approaches
Attempt to establish relative worth Give the illusion of being more precise than nonquantitative approaches Easier to defend to employees and managers Tool should be tailored to job classification philosophy Point Factor Factor Comparison Scored Questionnaires Decision Band
Market Pricing
Not a formal job evaluation methodology Often used by smaller organizations Only criteria is the labor market Employees and managers tend to support market based systems If administered fairly, will take into consideration both increases and decreases in market conditions. This is often not well received by employees and labor organizations. Requires considerable market data. Typically, at least 50% of all jobs need to be priced to defend values for related jobs
Factors
Skill
Sub-factors include
Knowledge (education/training) Experience needed Credentials or licenses required Manual dexterity required Analytical ability required Interpersonal communications
Factors
Effort
Sub-factors include
Physical demands Mental exertion Impact on the organization Accountability/ decision making Supervision received/exercised Internal/external contacts Hazardous/dangerous environment Adverse conditions/Travel
Responsibility
Working Conditions
The Process
Factors and Weights for each factor are established Degrees (yardsticks) that define the factor range and its respective intervals, along with point values, are established. For example, Education might be divided into the following degrees: No formal education required Requires reading and writing at the 8th grade level Requires High School diploma or equivalent Requires AA degree or completion of an accredited trade school (2 year program) Requires a Bachelors degree Requires a Masters degree Requires a Ph.D. degree
Factor Comparison
A refinement of whole job ranking No detailed criteria Uses universal factors for defining jobs (e.g. skill, effort, responsibility, working conditions) Each factor can be weighted Jobs are ranked within each factor Labor intensive - involves numerous judgments in order to build ranking (# jobs X # jobs X # factors = # of individual decisions needed) Example: 100 job titles X 100 job titles X 4 factors = 40,000 individual decisions that must be made to develop hierarchy
Advantages
Custom made job evaluation plan for the organization Relative value is easily understood
Disadvantages
Can be difficult to set up Needs to be re-established each time a new job is added to the structure or an existing job changes since these actions will affect the overall rankings
The Process
Six broad Decision Bands Looks at essential duties of the job
Advantages
Only job content is considered - either incumbents do certain work or they do not. Consequently, it is more difficult to manipulate the job ratings. Factors unrelated to work are not considered in the evaluation (e.g. what employees bring to the job.) Those issues are handled separately as pay issues. Working and labor market conditions are treated separately as pay premiums, if applicable. Less complex than other methods, resulting in less cost to administer Can be applied to either individual positions or broad job classes
Disadvantages
Non-traditional approach Results not as narrowly defined as other methods which may cause employee concerns. Because groupings are broader, some employees and managers have difficulty understanding how other jobs can be equal to theirs.
Selecting JE Criteria
Acceptable to parties involved Valid as distinguishers among jobs Must be present in all jobs being evaluated Must be measurable Should be independent of each other so as to not overweight any single factor Some plans with large numbers of factors often result in substantial bias towards one occupational group or group of individuals resulting in inherent bias -most JE systems need to measure only 3 factors to be accurate
Selecting JE Criteria
Cost to install and maintain the system Efficiency and effectiveness Reliability
Comparison of Methods
Factor
Education and Training
Contacts with others Impact of job Job complexity Working Conditions
DBM
Yes
Yes Yes Yes Yes
Point Plans
Yes
Yes Yes Yes Yes
Supervision exercised
Yes
Yes
Conclusions
Broad Band - DBM is most appropriate Narrow classes - Point factor or DBM are most commonly used Market pricing - Better for classes that are not to narrowly defined
Issues to Consider
What do you do when market does not match JE results? Is there really a problem? Confirm the job description? Raise or lower the JE rating? Market premiums?
Conclusions
Select job evaluation method that ties to your classification philosophy Determine whether the JE method is to be used within only a single job family or bargaining unit or across the whole organization Involve the stakeholders so they understand why you are using a particular method Provide a basic understanding of the tool to those affected Review ratings with stakeholders to identify issues Validate job descriptions is questions about ratings result since all methods are tied to the job descriptions