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Introduction
When employees of same level communicate with each other then it is labeled as Horizontal Communication.It helps employees to perform the task efficiently. In the words of R. Paland Korlahalli, Communication between department or people on the same level in the managerial hierarchy of an organization may be termed as horizontal or lateral communication. Thus it can be stated that exchange of information between same level employees of different departments in horizontal communication.
Co-ordination
Increases Productivity
Horizontal communication minimizes the problems of understanding among various departments. As a result, productivity increased. Decisions are made by top management but they are executed by the lower level employees. When lower level employees allowed communicating with each other through horizontal communication, it helps to realize the policy and ensures better implementation of decision. It not only increases the level of co-ordination, but also facilitates the task of motivation. Due to the free flow of information, cordiality among the employees increases considerably. Better understanding and cordial environment also boosts up the morale of the employees.
Motivation
Lack of Control
Sometimes too much horizontal communication creates problem for the management and controlling may become difficult as the horizontal communication increases.
2.
Conflict
By passing the vertical channel, horizontal communication allows the employees to communicate freely but sometimes it leads to personal conflict.
3.
Time Consuming
Communication in addition to vertical instruction may delay the implementation of decision.
4.
Lack of Discipline
As strict rules are not followed, organizational discipline also can be hampered in horizontal communication.