DEFINITION

COMMUNICATION IS THE TRANSFER OF INFORMATION AND UNDERSTANDING FROM ONE PERSON TO ANOTHER.IT IS A WAY OF REACHING OTHERS WITH FACTS,IDEAS,THOUGHTS AND VALUES.IT IS A BRIDGE OF MEANINGS AMONG PEOPLE SO THAT THEY CAN SHARE WHAT THEY FEEL AND KNOW.

TYPES OF COMMUNICATION
VERBAL

VOCAL

VISUAL

6 CS OF GOOD COMMUNICATION
CLEAR CONCISE CORRECT COMPLETE COURTEOUS CONCRETE

CASE STUDY 1
A Vice President of a company asked his secretary to call an urgent meeting of all the managers.But the VP was surprised to find that the meeting had been fixed for the next morning. URGENT ???

CASE STUDY 2
The Chief Power Engineer 12 July 2010 An international conference on power generation which would be of great interest to us is being held in Chennai.The enclosed brochure shows that the technical information to be presented in the conference would be of great help in our upcoming projects.The total cost will be around Rs 13000/-.I am informing you about the conference now,so that you can take a decision in time for me to make necessary arrangements.

 Vinay Prasad

13 July,2010

Thanks for informing me about the conference in Chennai.I will certainly attend it.Please make all the necessary arrangements for me as suggested in your memo. Ashok Jha

Analyse the above situation.See what has happened.Why?

CAUSES OF COMMUNICATION DIFFICULTIES

COMMUNICATION FAILURES CAN CAUSE

BEST COMMUNICATION PRINCIPLES

The real communication is the message received,not the message intended. Communication is a two way street-we have to give as well as gather

PURPOSE OF COMMUNICATION
INFORM

PERSUADE

COMMUNICATION TO INFORM

Farming provides most of the food we eat.Our chief food crops are cereals or grains.Cereals include maize,rice and wheat.We also grow barley and gram.

COMMUNICATION TO PERSUADE

Now your dream home is just a step away from being a reality.Simply get an HSBC Home Loan and choose from a range of highly flexible repayment options,based on your convenience.

ELEMENTS OF COMMUNICATION
MESSAGE SENDER ENCODING CHANNEL RECEIVER DECODING ACTING FEEDBACK

7 POSITIVE PRINCIPLES FOR COOPERATIVE COMMUNICATION

Soften the yous to avoid sounding pushy Focus on the solution,not the problem Turn cants into cans Take responsibility- dont lay blame Say what you do want,not what you dont want. Focus on the future,not the past. Share information,rather than argue or accuse

CASE STUDY 3
Identify the three sources of Mr Basus information. Discuss the main filter involved in this case. What should Mr Basu have done to avoid the misunderstanding? Who is to blame for this communication gap?Why?

ORGANISATIONAL COMMUNICATION
IMPORTANCE OF COMMUNICATION IN MANAGEMENT IMPORTANT FUNCTIONS OF MANAGING NEED FOR COMMUNICATION IN MANAGEMENT CORPORATE COMMUNICATION WHY MANAGERS NEED COMMUNICATION SKILLS

ETIQUETTE
DEFINITION Conventional rules of social behaviour or professional conduct.These are unwritten rules,which act as norms to be observed by all professionals who work as a team in a particular company or department.They mean the fundamental rules that get business done.

BASIC RULES OF ETIQUETTE

INTRODUCTION TELEPHONE CALLS BUSINESS DINING INTERACTION WITH FOREIGN CLIENTS INTER-PERSONAL BUSINESS ETIQUETTE

LANGUAGE SKILLS FOR EFFECTIVE COMMUNICATION

UNDERSTAND THE BASICS OF CORRECT ENGLISH KNOW WHEN YOU GO WRONG LEARN PECULIARITIES OF ENGLISH USAGE WRITE ENGLISH CORRECTLY