Documente Academic
Documente Profesional
Documente Cultură
PRESENTED BY:
ROHIT CHANDRA SIMRANJEET SINGH RAJAN MITTAL PARMEET SINGH MANVIR SINGH
PHRASING QUESTIONS
Open ended questions
Pose some problem and ask respondents to answer in their own words
What things do you like most about your job? What comes to mind when you look at this advertisement?
Advantages:
Are most beneficial in exploratory research, especially when the range of responses is not known. May reveal unanticipated reactions toward the product. Are good first questions because they allow respondents to warm up to the questioning process.
Disadvantages:
High cost of administering open-ended response questions The possibility that interviewer bias will influence the answer Bias introduced by articulate individuals longer answers
Advantages:
Require
less interviewer skill Take less time to answer Are easier for the respondent to answer Provides comparability of answers
Disadvantages:
Lack
Requires the respondent to choose one of two alternatives (e.g., yes or no).
Did you make any long distance calls last week? (Yes or No).
Requires the respondent to choose one response from among multiple alternatives (e.g., A, B, or C).
Please give us information about your flight First class Business Class Coach class
Checklist questions
Allows the respondent to provide multiple answers to a single question by checking off items.
Please check which of the following sources of about investments you regularly use
Personal advice of your broker Brokerage research reports Reports on internet Non of these
Unstructured
Undisguised
Typical descriptive survey Survey with open-ended with straight-forward, structured questions to discover new questions answers or focus group interview
Example:
Example:
Disguised
Survey interview to measure brand As image versus competitive brands images or brand recall (unaided recall)
Avoid making assumptions Avoid Burdensome questions that may tax respondent Memory
FUNNEL TECHNIQUE
Asking general questions before specific questions on order to obtain unbiased responses.
FILTER QUESTION
Question in a questionnaire that screams out respondent not qualified to answer a second question
PIVOT QUESTION
Filter question use to determine which version of second question will be asked
first concept measured tends to become a comparison point from which subsequent evaluations are made. Randomization of items on a questionnaire susceptible to the anchoring effect helps minimize order bias.
order of choices should be rotated if producing alternative forms of the questionnaire is possible.
question
The
capture the respondents interest, underline the importance of the research the interesting nature of the study to the respondents ego
Emphasize Appeal
Emphasize To
not bias the respondent in the same way that a leading question might
Graphical User Interface (GUI) The researcher can control the background, colors, fonts, and other features displayed on the screen so as to create an attractive and easy-to-use interface between the user and the Internet survey Layout Issues
Paging by going from screen to screen Scrolling layout gives the respondent the ability to scroll down
Push buttons A small outlined area, such as a rectangle or an arrow, that the respondent clicks on to select an option or perform a function, such as submit
Status bar
A visual indicator that tells the respondent what portion of the survey he or she has completed.
Radio Button
A circular icon, resembling a button, that activates one response choice and deactivates others when a respondent clicks on it. A space saving device that reveals responses when they are needed but otherwise hides them from view.
Drop-down Box
Check Boxes
Small graphic boxes, next to an answers, that a respondent clicks on to choose an answer; typically, a check mark or an X appears in the box when the respondent clicks on it.
Open-ended Boxes
Boxes
where respondents can type in their own answers to open-ended questions. that appear at selected points and contain information or instructions for respondents.
Pop-up Boxes
Boxes
piping software
Error
trapping software
the flow of an internet questionnaire.
Controls
Forced
answering software
Prevents
respondents from continuing with an Internet questionnaire if they fail to answer a question.
Interactive
A
help desk
live, real-time support feature that solves problems or answers questions respondents may encounter in completing the questionnaire.
Pretesting Process
Seeks to determine whether respondents have any difficulty understanding the questionnaire and whether there are any ambiguous or biased questions.
A tabulation of the results of a pretest to help determine whether the questionnaire will meet the objectives of the research.
Preliminary Tabulation
THANK YOU
LMT School Of Management