Increasing Civilian Role In Improvement Of Civic Services IHC April 5th, 2012

Introduction

How many believe that transforming India to become like Hongkong in five years is impossible ? How many are worried that their children could be living in a India which is like Somalia and wish that the India that their children live in will be more like Switzerland? Delhi has 272 MCD wards with an average size of 4-5 sqkm. How many believe that in two years we can transform two of these wards to be 80% like Hongkong ? Hongkong transformed using citizen power in 1970s when it was a colonial democracy . Our wards are smaller than Hongkong. What excuse do we have ? First two wards and the learnings can be replicated across Delhi and across India.

NNFI like the model that Anita & Sanjay Bhargava has developed and have arranged this meeting for them to give a brief overview followed by an interactive discussion

Citizen Power & Making Bureaucracy accountable

Anita and Sanjay have a simple model to measure a sanitation score for Delhi with citizen volunteers in all participating wards Citizens petition LG and CM require trifurcated MCD to set target scores that will be achieved by March 31,2013 Poor performance will result in bad ACR ( Annual Confidential Report) and punishment postings Residents can offer voluntary help to MCD if MCD requests help

Will this shake bureaucrats out of their complacency and make them deliver ?
Over to Anita to take you through the ward level transformational model

Model Ward Chronology & Roadmap

Lets do it! Delhi a citizen movement that seeks to blame no one and inspire everyone, can take no money and give no money gets 50000 volunteers to clean 125 places in Delhi in 2010 Systems were not addressed so clean places became dirty gain. Idea of creating sustainable solutions in one ward was born in 2011 Punjabi Bagh ( Ward 103) was selected, as councillor wanted to work for real outcomes and supported model ward concept. 28 councillors were not interested. Luckily the 29th one worked.

Real results achieved with garbage and malba http://mericity.in . Transformation concept was born in 2012 and the Key Challenge is to get widespread community involvement from the ward
If good service providers believe that the ward will transform it becomes a great business opportunity for them to showcase in one ward and replicate in India.

March 31,2014 is D-Day by when 80% of transformation must be over

Transforming Ward 163 Safdarjung Enclave

Ward Stakeholders

MPs deal with national issues. MLAs deal with state issues . Both MPs / MLAs are not very relevant for ward level issues. Ward level stakeholders (not exhaustive) Residents Councillor RWAs / Societies/ Pradhans NGOs Traders Associations Corporates MCD Police Delhi Jal Board BSES Service providers State and Central Government departments and ministries

Ward Demographics
35 electoral parts

10 polling booths
35,748 voters
Area safdarjung arjun nagar krishna nagar humayunpur green park Total Number of voters 11600 6113 4017 4725 9293 35748 % 32% 17% 11% 13% 26% 100% Category B E E E B

Category B E

Voters 20893 14855

% 58% 42%

Reaching the Demographics

Why Transform?

Social Benefits Improved quality of life for all Happier, less frustrated people

Desired Real Outcomes Sanitation Acceptable ward score Education 100% literacy 10/10 for Government schools Finance 100% financial literacy and inclusion Transparent ward level accounts Government schemes 100% proper use of all Government schemes

Economic Benefits Rise in value of property in the area Rise in household incomes

Yes We Can Hongkong transformed from 1974 while it was a colonial democracy Our ward is smaller than Hongkong

First Mover

Advantages Getting approval is easier Attracting development partners is easier Challenges Copying is harder

On the Ground

Started in Aug 2011 in Ward #103 Punjabi Bagh because the councillor saw benefit is working on systems and towards real outcomes.

In Punjabi Bagh 10/10 for Dhalaos. Visible improvements in malba/street sweeping

Work has started on the next level using Model Ward Architechture in Ward #103 and Ward 163 Safdarjung Enclave

Residents gradually feeling empowered and realizing that transformation can happen as anyone who does not support transformation will over time have little choice and have to yield to resident power

What can you do ?

Learn More See www.mcd2012pledgometer.co.cc See www.mericity.in See www.openideo.com See http://www.apartmentadda.com/home/index.php See https://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/ Help Punjabi Bagh & Safdarjung Enclave Spread the model Implement model in your ward Questions/Suggestions contact any of us Anita Bhargava anita@letsdoitdelhi.org Sanjay Bhargava sanjaybhargava@yahoo.com Promod Chawla promod.chawla@gmail.com The goal: Residents own transformation with no dependence on Anita and Sanjay