Presented to: Preety Nair Presented by: 1.Jitendra pawar 2.Nirav gamit 3.Hitesh chodhri 4.

Devang jani

COMMUNICATION

 Communication is a process of transferring information from one entity to another.

Communication Skill is the appraisal of the position's requirement for proficiency in interpersonal, oral and written communication including the need to explain complex and or technical information using clear and simple language; requirement to actively listens to others and present information and data to others ...

Better relationships between your family, friends, and spouse will result from good communication as well. When you can effectively convey your feelings and listen to the feelings of others then you will be using good communication improvement skills.

This allows people to feel closer to you and to feel as if they know what you want and don't want because you are able to communicate that. As a result of communication improvement skills you will have better relationships. As you can see it is very important in every aspect of your life to have good and effective communication. There is no reason why you should not focus every ounce of your energy on communication improvement skills

TOP LEVEL

Downward communication
it moves from top to the bottom. For example: from the CEO Downward. Corporate goals, business priorities, motivational letters, work related instruction ,newsletters , letters from the CEO/GENERAL Manager's desk are all typical example of down ward communication.

MIDDLE LEVEL BOTTOM LEVEL

 UPWARD COMMUNICATION
TOP LEVEL

MIDDLE LEVEL BOTTOM LEVEL

Upward communication is just the reverse of the downward communication. It flows upward from a subordinate to the superior through middle managerial level along the line.

Lateral or Horizontal Communication

DIRECTOR
MANAGING

MANAGIN DIVISIONAL MANAGER (CEMENT)

DIVISIONAL MANAGER (STEEL)

DEPTT. HEAD PRODUC ATION

DEPTT. HEAD FINANCE

DEPTT. HEAD MARKET ING

DEPTT. HEAD PRODUC ATION

DEPTT. HEAD FINANCE

DEPTT. HEAD MARKET ING

Among colleagues, peers at same level for information level for information sharing for coordination, to save time. The main objective of this type of communication is to a co-ordinate the effort of different department performing different but related activities.

Communication may be oral or written.

Source: Internal means a company wants to Discuss an idea/Issue to its employees the message should be either in writing or verbal In eternal context some query from stakeholders or from outside the organizationYou may response to query Email, Fax, Telephone, Letter Verbal etc. Encoding: When you sending the message, you are the Encoder . Here the word you mean writer/Speaker decides whether the message should be in written or oral. He/She may choose Words, Symbols, Pictures or Graphics that express the objective in the real sense.

Verbal Communication Channels Face-To-Face meetings, Telephones, Video Conferencing.

Written Communication Channels Letters,

e-Mails,
Memos, Reports.

DECODING:
Listen actively, Reading information carefully, Avoid Confusion, Ask question for better understanding. The audience or individuals to whom we are sending the information.

RECEIVER:
To whom the message is being sent. e.g. in case of Govt. of Gujarat's Message, Gujarati is receiver (Decoder). In simple words we can say that receiver is your reader (in case of press , letters etc.) or Listener (In case of TV, radio, Speaker Etc.) Receiver is also known as decoder.

FEEDBACK
Feedback is basically the response/reaction of Receiver after receiving the message. Sender always need feedback to check weather the message effectively reached or not? Or in other words. Sender need feedback to examine the success or failure of the message.

1. Semantic barriers:
encoding barriers.

The obstruction that come in process of or decoding the message are known as Semantic
Different language Word Pictures Action

2.Emotional or psychological barriers:

These arise from motivation, attitude, sentiments, emotions, and social values of participants. psychological distance that hinders the communication, misinterpretation, thereby

judgment, These create or causes

 Noise Improper time Distance

4.Organizational barriers:
the barriers, which are related to the functioning of the organization, are known as Organizational barriers. Organizational policy: Lack of organizational facilities Wrong choice of channel Structure of the organization

the

 5.socio-psychological barriers
Attitude and opinions: Closed mind Status consciousness:

6. cultural barriers
cultural difference often causes communication problems. The same category of words, phrases, symbols, action, colors, mean different things to people of different countries/cultural background.

Know what communication really is. Communication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships. Manifest constructive attitudes and beliefs. The attitudes you bring to communication will have a huge impact on the way you compose yourself and interact with others. Choose to be honest, patient, optimistic, sincere, respectful, and accepting of others. Be sensitive to other people's feelings, and believe in others' competence.

Make eye contact. Whether you are speaking or listening, looking into the eyes of the person with whom you are conversing can make the interaction more successful. Eye contact conveys interest, and encourages your partner to be interested in you in return. In less intimate settings, when giving a speech or when in front of several people, holding the eyes of different members of your audience can personalize what you are saying and maintain attention.

Be aware of what your body is saying. Body language can say so much more than a mouthful of words. An open stance with arms relaxed at your sides tells anyone around you that you are approachable and open to hearing what they have to say. Arms crossed and shoulders hunched, on the other hand, suggest disinterest in conversation or unwillingness to communicate. Often, communication can be stopped before it starts by body language that tells people you don't want to talk. Appropriate posture and an approachable stance can make even difficult conversations flow more smoothly.

 Have courage to say what you think! Be confident in knowing that you can make worthwhile contributions to conversation. Take time each day to be aware of your opinions and feelings so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear; what is important or worthwhile to one person may not be to another and may be more so to someone else. In a world so very big, someone is bound to agree with you, or to open your eyes to an even deeper perspective. The courage to say what you think can afford you the opportunity to learn more than you knew before. speak clearly enough to be heard. When you are saying what you think, have the confidence to say it so as to be heard. An appropriate tone and volume can inform listeners that you mean what you say, you have thought about what you are saying, and what you are saying is worth hearing. Using proper inflection helps ensure that your listeners hear exactly what you are saying, and reduces possibilities for misunderstanding.

 Practice. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the more social to the more professional. New skills take time to refine, but each time you use your communication skills you open yourself to opportunities and future partnerships. Develop effective listening skills. Not only should one be able to speak effectively, one must listen to the other person's words and engage in communication on what the other person is speaking about. Avoid the impulse to listen only for the end of their sentence so that you can blurt out the ideas or memories that come to your mind while the other person is speaking

Do Your Homework Whenever you write, its essential to know your reader. And if you stand up and give a talk, you should always know your listeners. This rule also applies in a job interview. An interviewer will almost always ask if you know something about the company. Before you even shake an interviewers hand, find out what the company does,

Know Your Purpose

You go to a job interview to persuade a company to hire you. But you can accomplish this task only by impressing interviewers with what you can do for their organizations or the main purpose is get job at expected salaries.

 Watch Your Body Language Some interviewees look uninterested and dont pay attention when I talk, They look around my office. Consistent eye contact is important. Communication is not only verbal. It also involves body language.

 Be Prepared You cant over prepare for an interview, You want to be in control of the interview, You want to be in the drivers seat. For example, when the interviewer wants to know whether you have any questions about the job or the company, be prepared