EMAIL AND SMS

Diti Shah

E-mail:
It stands for electronic-mail. This refers to the electronic transmission of messages, letters, documents and other materials. User of such system can send messages to multiple recipients, read, or save messages, file and forward the same text to other users also.

Extensions to e-mails allow the users to add graphics and sound to messages. Internet, helped the concept to email to grow and develop, the organisatioons find it cost effective than postage or telephonic conversation with the help of e-mail, it is possible to send a message to any part of the world in a matter of few minutes.

GUIDELINES
The e-mail address should be typed in correct manner. Use of abbreviations should be avoided in making e-mail addresses. Avoid writing the address in block letters only. Observe e-mail etiquettes. While sending e-mail care should be taken to the spellings and grammar of the words used. Scan all the attachments received for viruses.

Email etiquette
1. Be concise and to the point 2. Answer all questions, and pre-empt further questions 3. Use proper spelling, grammar & punctuation 4. Make it personal 5. Use templates for frequently used responses 6. Answer swiftly 7. Do not attach unnecessary files

 Use proper structure & layout 9. Do not overuse the high priority option 10. Do not write in CAPITALS 11. Don't leave out the message thread 12. Add disclaimers to your emails 13. Read the email before you send it 14. Do not overuse Reply to All 15. Mailings > use the bcc: field or do a mail merge

 16. Take care with abbreviations and emoticons 17. Be careful with formatting 18. Take care with rich text and HTML messages 19. Do not forward chain letters 20. Do not request delivery and read receipts 21. Do not ask to recall a message. 22. Do not copy a message or attachment without permission 23. Do not use email to discuss confidential information 24. Use a meaningful subject

 25. Use active instead of passive 26. Avoid using URGENT and IMPORTANT 27. Avoid long sentences 28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks 29. Don't forward virus hoaxes and chain letters 30. Keep your language gender neutral 31. Don't reply to spam 32. Use cc: field sparingly

 "Since I have to go to my village to sell my land along with my wife. Please sanction me one week leave." "Since I've to go to the cremation ground and I may not return, please grant me half day casual leave." "As I am studying in this school I am suffering from headache. I request you to leave me today." As my mother-in-law has expired and I am responsible for it, please grant me 10 days leave. "My wife is suffering from sickness and as I am her only husband at home I may be granted leave". "I am enclosed herewith..."

Dear Mr xxx

I invite reference to the recent exchange of correspondence between you and the Bank. In this context, I would be grateful if you could spare a few minutes to give us your valued feedback on the manner in which we handled your card account, in relation to the specific issue raised by you in your letter.
We in Golkonda Bank are truly and honestly committed to ensuring customer satisfaction. In our pursuit for service excellence, feedback from important constituents like yourself will help us tremendously. I can assure you that your feedback will be evaluated very carefully by myself and will be used as the basis for further improvements in our processes.

We would be pleased if you could complete the enclosed feedback form and mail it back to us in the prepaid envelope provided.
Please do not hesitate to contact me directly in the event you seek any further clarifications or assistance on your card account. Assuring you of our best service always, and thanking you for the time and effort taken in completing this feedback form, Yours sincerely,

Are you happy with the way we dealt with your complaint about the malfunctioning of your Golkonda card? Please tell us so that we can serve you better. I enclose a very brief, easy-to-answer feedback questionnaire. All I ask you is to take just a minute off to complete it, put it in the prepaid envelope (also enclosed), and post it to me. We want you to be delighted with our service, and we are working hard to ensure it. Your feedback will show us where we meet your expectations and where we have fallen short. Your feedback is very valuable; please let me have it. Help us serve you the way you want us to. Yours sincerely

Give tips for writing proper e-mail

SMS

Lt thr b lgt

Who Crs ?

V 1 ! lol

Schn s a gr8 crktr.

Dvry 2 d custmr will nt b on crdt.

Thx4 holi sms. Why did u 4 get yr 4N clients 2 day? 2mro u plz come b4 10.

V shd b in Q at tkt counter n help each of us in gtng tkts faster.

Wats thr in ur mind jst let me knw? I m nt gng 2 listen 2 ur arguments. What hs hpnd 2 u 4 last few dys, u dnt seem shwng interest in ur work.

Congrats ! Rajat, a gd news 4 u. I hv seen ur name in d list of successful candidates.

Modern handsets are now small and easy to transport, this makes sending a text message discrete and almost private. After the evolution of electronic mail it was thought that it was one of the quickest ways to get in contact with another person, but since SMS surfaced it is now used more often and is a lot faster than sending an email. Fun applications such as emoticons and sounds make sending a message fun and more relaxed

Some people seem to use SMS more than they actually talk to people this can be a negative point, for it can isolate people and make them become more withdrawn. Although sending a text message is much quicker than sending an email, it is a lot faster than making a phone call. If you want to keep in contact with a friend or family member who lives overseas it will always cost more to send an SMS to another country.

 You have to pay for it. Most wireless plans charge for a certain number of text messages a month. Some only charge for user-originated messages, while others charge for incoming messages as well. If you exceed your message allowance, you may be charged 10 cents per message, and those little charges can add up. Speedy message delivery is not guaranteed. During periods of high traffic, it might be minutes or even hours before a message gets through. It's strictly for sending text messages. SMS does not support sending pictures, video or music files.

RECTIFY THE ERRORS

He and she was planning to go to the concert. The tragic accident was finally cleaned up by police and firefighters so traffic lanes could reopen. The physician, an alumni of the university, came under fire for his comments about the schools medical program.

 1. He was quite amusing when he heard what had happened. 2. Turn left by the crossroads when you reach it. 3. Hehas been working here for sometimes. 4. He stopped to see if he could picked up the trail. 5. Althoughhe jumped aside, but the stone hit him.

 6. I decided to climbed to the top of the hill to get a better view. 7. He jumped down after shouted a warning to those standing below. 8. After a few minutes, I look up and saw that it was getting dark. 9. I saw the blind man crossed the busy road without any help. 10. The robber gave the victim with a hard blow.

 Rapists usually attack women that are vulnerable and alone. The school board asked their attorney to help all the students that lost money. Speaking for the highway patrol, Lucas said they would like larger and faster cars. There is not much a student can do to prevent cheating except cover their exam papers. The five men and three ladies that serve on the board predicted that the amount of people seeking help at the clinic will grow to around 500 a month.

 The purpose of this article will be to examine the problems of migrant workers. Before a young child reaches the age of 18, he will see a total of 20,000 acts of violence on the tube.

 The consensus of opinion among participants in the workshop is that it should be up to the governor to decide how to expend the funds. It was brought out at the conference that the terms of the agreement are not in accordance with the desires of the people of Israel. The 62-year-old spinster, the daughter of the retired judge Myron Hanson, does not look the part but has become an expert on criminal law.

 At a party given in her honor on the day of her retirement, co-workers celebrated the occasion by presenting the librarian with a trip to Paris. Mike Deacosta, his wife and their two children, Mark and Amy, served as the hosts. An attractive young blonde, Elaine Gardepe, seems to be an unlikely person to write a book about the topic, yet her book about auto mechanics has become a best seller.

 He said the disturbance had a negative effect on the schools image. The groups fight against the road undergoing a reconfiguration to eliminate the dangerous curve is in limbo pending the results of an engineering study. The condominium board's proposal received opposition from a 79year-old eighth-floor condominium resident. A university journalism professor's class found that in a 3-year period 19 women on the campus were raped or attempted to be raped. A total of eight highly qualified persons, four men and four females, two of whom are black, served on the important committee.

 Students may find it worth their time to attend the 15th annual Pre-Law Day scheduled for Nov. 3 at the Student Center. Speaking with great confidence, the attractive young woman did not hesitate to tell the crowd that she was the best candidate for the office. The famous school, established 10 years ago, has scheduled a lavish banquet to celebrate its first decade of success. Another important concept is the authors startling idea that it does not matter whether children begin to read before they are 10 years old. They announced that residents of the city can look forward to the construction of a new $4.1 million library next year.