Management and Leadership

Chapter 7

Management
The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Todays Managers
Younger and more progressive.
- Growing numbers of women. - Fewer from elite universities.

Emphasis is on teams and team building. Managers need to be skilled communicators and team players.

AMERICAS MOST POWERFUL FEMALE MANAGERS

Name Indra Nooyi Irene Rosenfeld Pat Woertz Organization PepsiCo Kraft Foods Archer Daniel Midland

Angela Braly
Andrea Jung Oprah Winfrey Ellen Kullman Carol Bartz Ursula Burns Brenda Barnes

Wellpoint
Avon Harpo DuPont Yahoo! Xerox Sara Lee

Americas Most Powerful CEOs under 40

NAME Larry Page Mark Zuckerberg Edward Rosenfeld 38 38 26 34 COMPANY Google Face Book Steve Madden Ltd.

Matthew McCauley
Lil Wayne Michael Reger Elon Musk James Murdoch Kevin Plank Jack Dorsey

37
28 34 39 38 38 34

Gymboree
Young Money Entertainment Northern Oil & Gas Tesla Motors News Corp International Under Armour (Performance Apparel) Square (was CEO of Twitter)

Why do you respect or not respect a manager?

27% 27% 20% 10% 4% Strong Management Ability Sound Business Strategy Strong Ethical Practices Competitive Edge Product Innovation

The Best Managers

Name David Axelrod Frank Blake Jamie Dimon Larry Ellison Takeo Fukui Mark Hurd Age 53 59 52 64 64 53 Organization Obama Campaign Home Depot JPMorgan Oracle Honda Hewlett-Packard

Satoru Iwata Peter Loscher

Irene Rosenfeld

49 51
55

Nintendo Siemens
Kraft Foods

The Worst Managers

Name James Cayne Organization Bear Stearns What Went Wrong Played golf and bridge while the company collapsed. Ignored warning signs and rewarded greed.

Richard Fuld

Lehman Brothers

Kerry Killinger
Philip Schoonover

Washington Mutual
Circuit City

Bad lending standards led to bankruptcy.

Fired 3,400 experienced employees for cheaper replacements.

Planning
Setting organizational goals
Developing the firms vision and mission

Developing strategies to reach these goals Determining resources needed Setting precise standards

At the Paul Merage School of Business

Vision
The Paul Merage School of Business will be recognized among the top public university research-based business schools. The School will play a significant role in achieving the vision of the University of California, Irvine, to be one of the best public research universities in the country by 2014.

At the Paul Merage School of Business

Mission
The Paul Merage School of Business will enhance socially responsible and strategic growth in the global innovation economy.

http://www.missionstatements.com/fortune_500_mission_statem ents.html

Planning Involves Two Basic Questions

1. What is the situation now?
Analysis needs to be accurate and realistic Analysis will help determine your goals SWOT analysis (and others) used for this

2. How do we get from here to our goals/

Strategic, operational and contingency plans are developed to answer this question.

SWOT means:
A. Strategic, weekly, operational, technological B. Strengths, weaknesses, operational, technological C. Strategic weaknesses; operational tendencies

D. Strengths, weaknesses, opportunities, threats

Various Types of Plans

Strategic Planning -- Done by top management and determines the major goals of the organization and the policies, procedures, strategies and resources it will need to achieve them. Tactical Planning -- The process of developing detailed, short-term statements about what is to be done, who is to do it and how.

Various Types of Plans

Operational Planning-- The process of setting work standards and schedules to implement tactical objectives. Contingency Planning -- The process of preparing alternative courses of action the firm can use if its primary plans dont work out.

Decision Making
Rational model Bounded Rationality Model Implicit Favorites Model PMI Model (Plusses, Minuses, Implications) GIGO model (garbage can model) Like it, Want it, Do it

The Organizing Function:

Lets design our company!

What will the organizational chart look like? Will the company be tall and narrow or short and wide?

Levels of Management

Skills Needed at Various Organizational Levels

Top
Technical

Human Relations

Conceptual
Conceptual

Middle

Technical

Human Relations

First-line

Technical

Human Relations

Concepttual

LEADERS vs. MANAGERS

INNOVATE DEVELOP INSPIRE LONG-TERM VIEW ASK WHAT AND WHY ORIGINATE CHALLENGE THE STATUS QUO DO THE RIGHT THINGS ADMINISTER MAINTAIN CONTROL SHORT-TERM VIEW ASK HOW AND WHEN INITIATE ACCEPT THE STATUS QUO DO THINGS RIGHT

Leaders
Communicate a vision and rally others around that vision.

Establish corporate values.

Promote corporate ethics.

Embrace change.
Stress accountability and responsibility

Leadership Styles
Autocratic Leadership -- Making
managerial decisions without consulting others.

Participative or Democratic Leadership -- Managers and employees work together to

make decisions.

Free-Rein Leadership -- Managers set

objectives and employees are free to do whatever is appropriate to accomplish those objectives.

Controlling
Measuring performance relative to preset standards Used for manufacturing, service, behavior Used to confirm that processes are working as expected and that goals are being met.

The Control Process

One Major Management Problem: Micromanaging!!

Do you have strategic initiatives that you have not addressed? Do you often check on employees for quality control? Do you often check on subordinates throughout the day?

Do you rarely take vacations?

Is there a lot of turnover?

Todays Takeaways
This is a very, very, very small glance at the areas of management functions, managing, and leading. You need many, many, many skills to be successful and effective as a manager.

Start thinking about how to acquire skills and knowledge you will need.