Ranika chaudhary

It is piece of benevolent legislation intended to provide for better protection of the interest of consumers. Until the enactment of this act there was no specific legislation to compensate consumer for any wrong done to them. The manufacturer and traders gained supreme powers against consumer.

The act applies to whole of India except the state of Jammu and Kashmir It applies to goods ,services ,public utilities and public sector undertakings.

Bank customers Telephone subscribers Consumer of electricity A railway passenger A patient in hospital Parents of patient in hospital A depositor Allot tee of plots or house Nominee of insurance Member of provident fund scheme A purchaser of goods for private consumption

A person buying goods for self employment Association cooperative society

A patient receiving medical treatment in govt hospital A client of an advocate A student hiring service of private tutor A tenant A purchaser of shares and debentures for resale

A govt servant A person buying goods without consideration

Abhijit bought a LCD from an electronic store. It was defective. Baman bought a pressure cooker for use by his family. In the very first use itself while his wife simi was using it the pressure cooker burst hurting her . Is baman a consumer ? Is simi a consumer? Anand runs a laundry shop. He bought a washing machine to be installed in his shop. Is he a consumer?

Arvind bought cycles for the purpose of hiring out to tourist visiting the area. Som who was tourist hired a cycle. It was defective the handle broke injuring him.are arvind and som consumers. Suman purchased a laptop and gifted it to his son who is a tax consutant. He uses the laptop for his business.

Amar purchased a washing machine and paid 30% of the price .the remaining 70% was to paid in a week . The machine caught fire .is amar a consumer?

Suman bought a cell phone for personal use. The payment had to start the following month. The phone was defective . Is suman a consumer?

Right to safety- u/s 6 (a)This right is to safeguard people against dangerous goods and services which are hazardous to life and property. -Vital safety information -manufacturers,distributors,retailers should ensure that the goods are safe .

Information regarding Quality Quantity Potency Purity standard Price ISI mark, AGMARK Mandatory disclosure of information Misleading advertisement

Right to fair and effective communication Right to effective competition

CPA 1986 has taken of this right by providing three stages redressal machinery District forum State commission National commission -consumer ombudsman(compliant cells)

The right to seek redessal against unfair trade practices or restrictive trade practices

For spreading consumer education Media, schools curriculum and cultural activities ,consumer protection councils

Unfair trade practices Misleading and deceptive advertisements Offering gifts and prizes Spiraling prices Adulteration Poor quality products Deceptive packing Underweight supplies Deficiency in service Negligence in services Monopolistic trade practices

A consumer One or more consumer Recognized consumer association State govt Centre govt

There are no set rules to decide the point of time when the cause of action arises It depends on the facts and circumstances of the case(Mukund lal vs. Dr Abhijit Ghosh) Case a person got his eyes operated in 1989. he got a certificate of blindness on 18 Dec 1989.he was still hopeful of regaining his eyesight so he went for another operation in 1992 and was discharged on 21-1-92.he filed a complaint agst the doctor on 11-1-94.

Unfair trade practices(second hand computer) Goods suffering from defects Deficiency of services(hiring taxi services) Higher price more than mentioned (Maruti) Goods which will be dangerous to life (purchase of tin of disinfectant powder)

Fault in electricity voltage Highly inflated electricity bills and defective electricity meter Company installing A.C in guest house Failure in giving possession in time by housing agency

District forum State commission National commission

Amount of fee payable (Rs) Up to 1 lakh 100 1-5 lakh 200 5-10 lakh 400 10-20 500

District forum State commission National commission

up to 20 lakh 20 lakh to 1 crore above 1 crore